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Title Customer Service Case Management
Target Location US-FL-Winter Haven
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Winter Haven, FL Street Address
Phone: PHONE NUMBER AVAILABLEAlt Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfileTrained to work with the public with more than three years of experience. Expert to help clients understand the objectives of the company and exceed their expectations. Creative person, responsible, willing to work and learn, communicator. Leadership capacity organized and expert working as a team.Skills & AbilitiesActive Listening  Service Orientation  Teamwork  Initiative  Positive Attitude  Time Management  Problem Solver  Social Perceptiveness  Multitasking  Quick Learner & Apply new concepts  Quality Control  Bilingual (Spanish / English)  Inventory  Customer Service Expert  Supervisory ExperiencedEmployment History01/2023  12/2023 Clinical Social WorkPsychotherapy, New York (Remote)Preparing planning plan daily work and schedules for each client.Do telehealth and phone therapy.Case Management in all population.Teamwork mentoring of possible problems that we may face such as suicide, alcoholism, depression, and any mental problems.Preparation of psychosocial reports for each client and progress.Schedule each client and give them appointments for the continuity of each therapy.Diagnosis and evaluation of possible risks for each client.08/2022  12/2022 Social Work and AdvocateHelp Now, Kissimmee, FlInterviews with women victims of domestic violence to determine their needs..Workshops for Parents o Teenagers.Mentoring adolescents on topics such as alcoholism, different types of abuse, depression, relationship problems and other..Advocate for victims of domestic violence.Prepared plan for each client.Case Management in Victims of Domestics Violence and Abuse of Child.Attention to possible crisis of a victim.Knowledge of documentation of each therapy performed for each client.Management and coordination of monthly school projects or activities for each school according to a topic related to domestic violence.05/2022 - 10/2022Data Entry DispatcherMacy's Home Delivery, Lakeland, FLScheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs.Prepared daily work and run schedules.Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.Relayed work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Received or prepared work orders.Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.09/2021 - 08/2022CashierWalgrens, Bartow, FLReceived payment by cash, check, credit cards, vouchers, or automatic debits.Answered customers' question and provided information on procedures or policies.Issued receipts, refunds, credits, or change due to customers.Greeted customers entering establishments.Supervised others and provided on-the-job training.Assisted customers by providing information and resolving their complaints.01/2021 - 06/2022Production Associate7 Eleven Warehouse, Lakeland, FLReceived, unloaded, opened, unpacked, or issued sales floor merchandise.Stored items in an orderly and accessible manner in warehouses, toolrooms, supply rooms, or other areas.Marked stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.Disposed of damaged or defective items or return them to vendors.Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.Kept records of out-going orders.05/2018 - 07/2021Stocker / Receiver / CashierWalmart, Humacao, PRConsulted with store managers, buyers, sales associates, housekeeping staff, or engineering staff to determine appropriate placement of displays or products.Collaborated with others to obtain products or other display items.Stored, packed, and maintained inventory records of props, products, or display items.Received, unloaded, opened, unpacked, or issued sales floor merchandise.Inventory of frozen products Unpacking dairy products, fruits, and perishable items.Processed merchandise returns and exchanges.Managed schedules.Costumer Service and in charge of supervising cash registers.01/2017 - 04/2018CashierEcono Supermarkets, Las Piedras, PRAssisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.Stocked shelves, sort and re-shelved returned items, and mark prices on items and shelves.Offered customers carry-out service at the completion of transactions.Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculated total payments received during a time period and reconciled this with total sales.Kept periodic balance sheets of amounts and numbers of transactions.Computed and recorded totals of transactions.07/2016 - 01/2017Specialist in the field of saleNovus INC, Humacao, PRGreeted customers and ascertained what each customer wants or needs.Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.Computed sales prices, total purchases, and receive and process cash or credit payment.Prepared merchandise for purchase or rental.Answered questions regarding the store and its merchandiseInternships12/2021-08/2022 Social WorkHelp Now, Kissimmee, FlCase management.Study of behaviors in victims of domestic violence.Independent interviews with individual women and children participants.Guidance for young people on various topics against abuse.Evaluation and follow-up in cases of child abuse and domestic violence.Crisis intervention for victims.Referral to community resources.Education HistoryBachelors degree in Social WorkAna G Mendez University, FL

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