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Judith FisherEMAIL AVAILABLE Reston, VA Street Address  PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLEOverall ExperienceProvides proactive feedback on documentation and identifies opportunities to improve team efficiencyDisplays passion about documentation creation and maintenanceProvides leadership qualitiesCreates, edits, and updates technical and functional written content ) by translating technical data into simple, user-friendly and understandable language for documents such as:Installation ManualRequirementsSpecificationsRelease PackagesTraining PackagesThrives in fast-paced environments demanding strong organizational, technical and interpersonal skillsVersatile technical writing professional leveraging 20 plus years of experience creating high-quality content of all sizes and complexities for end usersWorks collaboratively across multiple teamsResponsibilitiesContributes to planning and creating documentation releases in conjunction with software releasesWrites, updates, and maintains content in an easily accessible format with consistent tone, style, and metadata taggingResponds to incoming client feedback tasksContributes to and follows the documentation style guideSuggests improvements to the documentation center based on industry best practices and client feedbackWorks with product and platform stakeholders to document and present new and updated featuresManages multiple documentation updates simultaneously and meets deadlines consistentlyDevelops positive working relationship with teams to ensure easy communication and regular check ins on timelines and roadmapsCore ValuesContent analysisData gathering and analysisDocumentation creation and editingDocumentation managementInstructional design and developmentProposal preparation and finalizationRisk managementRelationshipsTime managementQuality controlCareer HistoryUber (short-term)January 2024  April 2024Documentation Specialist/Technical WriterReviewed and updated existing policies and proceduresAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresThe 9001 ISO Group (short-term)November 2023  December 2023Documentation Specialist/Technical WriterReviewed and updated existing policies and proceduresAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresAmisha/Agilex/BMA (short-term)August 2023  October 2023Documentation Specialist/Technical WriterReviewed existing policies and procedures and recommended updatesCreated writing guidelines and templatesCreated glossary, acronyms and terminology listingsDocumented CI/CD processesAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresReviewed and updated Installation guideThe Mind Finders/DC Office of Inspector General (short-term)May 2023 - August 2023Documentation Specialist/Technical WriterReviewed existing policies and procedures and recommended updatesCreated writing guidelinesReviewed and updated existing documentsUsed GitHub documentation versioningCreated glossary, acronyms and terminology listingsDocumented CI/CD processesAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresReviewed DITA and XML for inclusion in documentationYandex/pHion Therapeutics, LTD (short-term)March 2023 - April 2023Documentation Specialist/Technical WriterReviewed existing policies and procedures and recommended updatesUsed GitHub documentation for versioningCreated writing guidelines for the teamCreated glossary, acronyms, and terminology listingsDocumented CI/CD processesAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresPTS Prime (short-term)November 2022 - December 2022Documentation Specialist/Technical WriterReviewed existing policies and procedures and recommended updatesAttended meetings to gather information to update documentsUpdated documentation using Google Cloud Platform and Microsoft Azure: Cloud Computing ServicesCreated glossary, acronyms and terminology listingUsed GitHub documentation for versioningAttended daily Scrum meetingsFollowed mandated Agile processes and proceduresPeraton (short-term)July 2022 - November 2022Documentation Specialist/Technical WriterUpdated and modified documentation using Adobe Acrobat Pro, Jam Stack, Microsoft OfficeReviewed and updated documentsInstallation GuidesRelease NotesCreated process and procedures documentation for using Google Cloud Platform and Microsoft Azure: Cloud Computing ServicesAttended meetings to gather information to update documentsCreated glossary, acronyms, and terminology listingsReviewed assigned policies and procedures for compliance with federal regulationsUsed GitHub for documentation versioningUsed Markdown LanguageACE Technologies, Inc. (short-term)November 2021 - May 2022Documentation Specialist/Technical Writer/Configuration ManagementUpdated and modified documentationInstallation GuidesTroubleshooting GuidesEnd User ManualsWorked with Developers, Engineers, Subject Matter Experts (SMEs) to gain information and knowledge on the applications and systemsDocumented CI/CD processesEnsured documents are under configuration managementWorked with team to ensure cybersecurity needs were included within documentationReviewed assigned policies and procedures for compliance with federal, local and state regulationsConsumers Energy (CMSEnergy) (short-term)July 2021 - September 2021Documentation Specialist/Technical WriterCreated and trained team in peer review process and proceduresUpdated existing documentation to follow correct formats and templatesInstallation GuidesRelease NotesUser Guides and ManualsEnsured documents were under configuration managementWorked with team on cybersecurity needs within documentationCreated and modified documents using Adobe Acrobat Pro, AWS, Microsoft Office, Azure Cloud, Confluence, Content Mapper, G SuiteFollowed local and state regulatory guidelinesDocumented CI/CD processesReviewed assigned policies and procedures for compliance with federal, local and state regulationsDocumented Enterprise Resource Planning (ERP) process/proceduresVAE, Inc. (short-term)September 2020 - April 2021Documentation Specialist/Technical WriterCreated and maintained documents in accordance with 508 complianceCreated and updated API templatesCreated and maintained documents usingInstall GuidesReference GuidesTroubleshooting GuidesUser Guides and ManualsDocumented Customer Relationship Management (CRM) systemsCreated and modified documents using Adobe Acrobat Pro, AWS, Microsoft Office, Azure Cloud, Confluence, Content Mapper, G Suite, SharePoint and Atlassian Confluence WikiProvided Quality Assurance (QA) guidelinesCreated writing style guide for the team so all documentation is consistent in formattingMaintained version control of documentsAttended meetings to gather information to create the most current and up to date documentationWorked with multiple subject matter experts to create, craft, and update SOX2, PCI, and NIST 800-53 governance documentsReviewed and updated Microsoft Project schedulesSES NetworksDecember 2019 - September 2020Documentation Specialist/Technical Writer/Configuration Management OfficialCreated and maintained documents in accordance with 508 compliance and API templatesCreated and modified documentsInstallation GuidesEnd User ManualsReference GuidesPeer Review GuidelinesPolicies and ProceduresQA GuidelinesUsed SharePoint and Atlassian Confluence Wiki to store and version documentationCreated and maintained documentation for Wi-Fi and Radio FrequencyEnsured API templates were adhered toDocumented CI/CD processesWorked with team on cybersecurity needs within documentationReviewed and updated Microsoft Project schedulesDocumented ERP processes/proceduresDocumented CRM systemsReviewed assigned policies and procedures for compliance with federal, local and state regulationsDYNEX Technologies, Inc.August 2019 - December 2019Documentation Specialist/Technical WriterCreated and maintained documents in accordance with 508 complianceCreated and modified documentsEnd User ManualsFAQsInstallation GuidesReference guidesPolicies and ProceduresTroubleshooting GuidesCreated, implemented, and managed the business quality control processesWorked with team on cybersecurity needs within documentationDocumented CRM systemsReviewed and updated Microsoft Project schedulesDocumented CI/CD processesReviewed assigned policies and procedures for compliance with local and state regulationsTake 2 Systems/Accenture/Freddie MacApril 2016 - August 2019Documentation Specialist/Technical WriterCreated and maintained documents in accordance with 508 compliance and API templatesCreated and modified documentsEnd User ManualsFAQsInstallation GuidesPolicies and ProceduresReference guidesTroubleshooting GuidesQA and CM GuidelinesCreated, implemented, and managed the business quality control processesDocumented ERP processes/proceduresReviewed and updated Microsoft Project schedulesDocumented CI/CD processesAssisted and updated to ensure requirements analysis was performed and all listed requirements listed in Statement of Work(SOW)/Performance Work Statement (PWS)Created and maintained guides, forms, specifications, and requirements using SharePoint and Atlassian Confluence WikiVerisignJanuary 2012 to April 2016Documentation Specialist/Technical WriterCreated and maintained documents in accordance with 508 complianceRunbooksUser ManualsInstallation GuidesOperation GuidesPolicies and ProceduresWhite PapersMarketing BrochuresCreated and modified documents using Adobe Acrobat Pro and Microsoft Office and Atlassian Confluence WikiDocumented ERP processes/proceduresReviewed and updated materials for internal presentationsReviewed web content and updated as neededDocumented CI/CD processesAssisted and updated to ensure requirements analysis was performed and all listed quirements listed in SOW/PWSReviewed and updated Microsoft Project schedulesWorked closely with the QA team to create, implement and manage the business quality control processesSRA International, Inc.September 1999 to December 2011Principal/Documentation Specialist/Technical Writer/CM Official/Operations ManagerTechnical Writer LeadCreated and maintained the following documentsSystem Administrator GuidesImplementation PlansInstructors ManualsPolicies and ProceduresTraining coursesUser Guides and ManualsConfiguration Manager for the Defense Personal Property System projectOperations Manager for Operational Project Management Sustainment and Support projectLead Systems Administrator and Analyst for System Development and Integration ServicesDocumented ERP processes/proceduresSystem Administrator and Oracle Database Administrator for the pilot reengineering effort of the Transportation Operational Personal Property Standard SystemMetters Industries Inc.December 1990 to September 1999Project Manager/Unix System Engineer/Technical Writer/System Administrator/Web Administrator/Site ActivatorCreated and maintained the following documentsSystem Administrator GuidesImplementation PlansInstructors Manuals and Training coursesPolicies and ProceduresFederal Bureau of Investigation (FBI)May 987 to December 1990Computer ProgrammerLiaison for end users, outside agencies and other project membersDocumented manuals and guidesSoftware maintenance and enhancements to existing programsKept statistical data on outside agencies using internal softwareEducationRobert Morris College, Moon Township, PennsylvaniaGraduated 1987Business Information Systems and Quantitative Business AnalysisApplicationsAdobe Acrobat ProAtlassian Confluence WikiAWSAzure CloudConfluenceContent MapperG SuiteLucidchartMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft WordSharePointSnagItSnipping toolWikipedia (Wiki)Prograamming LanguagesBasicCOBOLFORTRANHTMLJavaJavaScriptUML/XMLUXStandards508 ComplianceAgile Processes and ProceduresAP StylebookChicago Manual of Writing StyleCMMIGPOISO 9001Lean Six SigmaDocumentation TypesConcept of Operation (ConOps)Configuration Management Plan (CMP)Data DictionaryFunctional and Technical RequirementsInstallation GuidesLesson Plans and QuizzesOperation Guides/ManualsPolicies and ProceduresSA/Operation Guides/ManualsService and Operator ManualStandard Operating Procedures (SOP)Test PlansTraining Guides and PlanUser Acceptance Test ManualsUser ManualsWeekly Activity Reports (WAR)