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Click here or scroll down to respond to this candidateLakewood, Ohio 44107, USA PHONE NUMBER AVAILABLEEMAIL AVAILABLE LinkedInCandidate's Name
OBJECTIVEPROFESSIONAL ASSOCIATIONSAmerican Society of Quality Engineering ASQCSoftware Engineering Institute (SEI) SEI MemberColorado Springs Software Process Improvement Network (SPIN)Project Management Institute (PMI) - Information System Special Interest Group (IS-SIG)A Senior Quality Assurance (QA) Manager / Consultant with over 30 years of experience in strategic Quality Engineering Management. Seeking to leverage extensive expertise in driving organizational excellence and delivering superior client-focused solutions in dynamic, customer-centric environments.SUMMARY OF QUALIFICATIONSOversaw IT and business alignment to achieve sustainable, measurable results in software delivery, testing, and production, enhancing overall efficiency and customer experienceDemonstrated expertise in driving significant quality improvements, reducing costs by over 20% while accelerating delivery velocity across diverse sectors, including Finance, Banking, Insurance, Manufacturing, Transportation & Logistics, e-commerce, and MediaLed QA and Test organizations in delivering strategic IT and business programs, fostering digital, Agile/SAFe, RPA, and automation transformations to meet evolving market demandsChampioned integration of AI and self-healing technologies into QE operations, advancing digital transformation initiatives and optimizing operational effectivenessArchitected enterprise-scale QA CoE solutions, leveraging TDD/BDD, Agile, RPA, automation, and cloud migrations to streamline processes and expedite time-to-marketLeveraging Industry Standards (CMM, TMap, ISO, etc.), Spearheaded Agile automation frameworks and CI/CD strategies, integrating AI/ML for self-healing testing, resulting in multimillion-dollar growth and substantial total cost of ownership cost reductionsCultivated strategic IT-business partnerships, delivering flawless QA solutions and earning trusted partner status, enhancing client relationships, and driving business valuePRESENTATION & PAPERSCadwallader, R. (March 2001). Process Agility. SEI: Software Engineering Process Group (SEPG). Pittsburgh, Penn. (Presentation).Cadwallader, R. (June 2001). Software Process Improvement: Program & Project Management Lessons Learned, Phoenix, ArizonaPROFESSIONAL SKILLSEnterprise SQA Managed TestingEnterprise Technical Program Mgt.Banking, Insurance, DoD, MedicalTest Data and EnvironmentTeam Building & SuccessionOff-Shore OptimizationAI / ML Quality Solution EnablementRobotic Process Automation (RPA)Agile/SAFe Transformation & DeliveryTDD/BDD and ATDD Solution Arch.Web-Based and Mobile QA SolutionsHP (MicroFocus), IBM, MS, SeleniumCucumber / SeleniumMicrosoft Azure and DevOpsIT/SQA Maturity AssessmentseComm, FinTech, Manufacture, AgTechCI/CD and DevOps StrategiesMigration and Cloud QA solutionsCoE DeliveryCMM(I), TMMi, ISO, ITIL, TPI, TMap Maturity Assess to Action PlanningProprietary & Non-Proprietary Automation & AI FrameworksQE Strategies for Agile Mobile / Web Apps, Quality Metrics, QE KPIsPROFESSIONAL EXPERIENCEQE Solution Architect / Manager Quality Engineering Jan 2021 Jul 2024Tavant TechnologiesCollaborated with Vertical Sales Management to drive QE capabilities, revenue growth, and delivery scalability across Trucking & Transport, Financial Services, Media & e-commerce, Manufacturing, and AG TechLed solutions in UAT Frameworks, RPA, Automation, Regression, and SAP/CRM and ERP Upgrades, ensuring operational efficiencyDrove legacy and Cloud migrations, positioning QE as pivotal in cost optimization and efficiency enhancements, accelerating quality and cost-effectivenessArchitected Enterprise testing and QA CoE solutions, managing risk and transitioning to cost-efficient testing environments, expediting time to marketChampioned Agile Automation Frameworks, spearheading RPA, IoT integration, and Test Data Automation to drive growth and excellenceDeveloped strategic investment and engagement frameworks, aligning training initiatives to enhance QE practice effectiveness and market competitivenessNavigated Agile and Waterfall models, pioneering AI/ML and Self-Healing technologies to future-proof QE solutionsEstablished communication channels, metrics, and strategies to optimize outcomes, delivering high-value, cost-efficient QE solutionsKey Achievements:Spearheaded AI/ML and Large Language Models (LLMs) integration for Self-Healing testing, targeting revenue growth of 20% year after yearREFERENCESAvailable upon requestEstablished strategic IT-business partnerships, ensuring flawless releases of Functional, Regression, UAT, Automation, E2E, and Performance Testing solutions, cutting Total Cost of Ownership by over $16MDeveloped solution collaterals (RFPs, Cost models, Statements of Work, Change Requests), enhancing business value and client relationshipsOversaw QE and Sales operations across Tavant's Financial, high-tech, Manufacturing, e-commerce, and Media verticals, optimizing QE capabilities and market presenceMeasured Revenue impact of $26M over 3 years, with capacity growth doubling in that periodSystems Engineer / QA Practice Lead Jan 2015 - Mar 2020Century LinkLed as Senior Pre-Sales Architect, guiding customer pre-qualification and delivering solutions for proposals and Statements of Work (SOW) across US and UK marketsSpearheaded Test Solutioning and Measurement initiatives, implementing Test and Performance Automation architectures and driving TDD/BDD methodologies thru CMM(I) Based Appraisals, TMAP and TPI Assessments to Action Planning, Execution and MeasurementPioneered CI/CD and Agile Transformation strategies, facilitating Cloud enablement, migration, and E2E Test Automation for key clientsDesigned and implemented E2E QA solutions, integrating test automation strategies into Agile and waterfall frameworks, establishing CenturyLinks QA capabilitiesDirected QA strategies for the Corporate Banking Domain, optimizing operations through automation and strategic decisions to reduce Application Total Cost of OwnershipChampioned Agile Transformation initiatives, enhancing delivery frameworks, implementing tools, and uplifting skill sets to drive QA operational efficiencyKey Achievements:Achieved a 30% increase in Agile implementation and throughput, reduced cost of ownership by 35%, and delivered zero-defect releases through enterprise-level coaching and strategic implementationsStreamlined operations and facilitated Agile transformation for Open for Business, Mobile, Wires, and ACH product deliveriesOversaw the successful transformation of manufacturing tool implementation and business integration for a prominent Auto Industry Parts Manufacturer in IoT and Test Automation InitiativesQA Practice Lead Oct 2014 - Jan 2015CohesionPioneered comprehensive QA strategies and Agile Transformation programs, mitigating business and technology risks through robust testing solutionsImplemented Test Automation, Performance Testing, TDD, and Regression, enhancing story and sprint integration and end-to-end testing for diverse applications, including mobile platformsCultivated strategic client relationships, achieving "trusted partner" status by aligning QA capabilities with client needs and delivering consistent, high-quality resultsEstablished and grew key client and consultant relationships, fostering long-term collaboration and expanding Cohesions market presence through exceptional service deliveryImproved consultant onboarding and upgraded qualification and hiring processes, enhancing marketability of Testing Capability and revenue outlookTesting Delivery Lead/Agile Coach Feb 2013 - May 2014Pillar TechnologySpearheaded Agile Transformation programs for the Ohio Department of Taxation, OPERS, John Deere, and Express eComm, implementing strategic testing solutions to mitigate risks, improve Cost of Ownership and defect injection profilesOptimized Agile Automation, Regression testing, and Story and Sprint processes, enhancing CI/CD and system end-to-end testing using TDD/BDD methodologiesCoached teams in TDD and ATDD, ensuring quality through effective alignment of business expected inputs and outputs during Agile transformationsLed mobile application testing and performance optimization, delivering robust frameworks for high performance and reliability across platformsKey Achievements:Achieved 50% cost reductions in software development and delivery for a Tractor Manufacturer and the State of Ohio using proven design, risk-based techniques, and TDDImplemented strategic SQA models for Automation, Agile, E2E, Regression, Sprint Acceptance, and Full Solution linkage for Enterprise Solution DeliveryDelivered a flawless solution to production with zero defects over 17 sprintsEstablished sustainable testing models using Agile, risk-based mechanisms, and TDD/BDDTest Consulting Sr. Manager Feb 2012 - Feb 2013Cognizant PQCKey Achievements:Delivered sustainable SQA resources and operating models for Client Test Management Offices in the Banking and Insurance verticals, enhancing leadership continuity and strategic oversightDeveloped and implemented Master Test Strategies, leveraging production data to align testing capacity with organizational goals, achieving over 40% efficiency gains and 20% cost reductionsIntegrated offshore operating models for comprehensive testing and delivery, supporting engagements across Banking, Insurance, eCommerce, and Legal support servicesSQA Director/Leader Corp Internet CICCS Aug 2009 - Dec 2011Nationwide InsuranceKey Achievements:Aligned Corporate Internet, Mobile Applications, and Contact Centers business units, establishing a comprehensive SQA roadmap that enhanced solution delivery capabilities and met business and IT standardsImplemented Test Data and Environment solutions across enterprise models, resulting in a 25% increase in operational testing efficiencyOptimized Call Center IT operations, reducing resource demand by over 35%, minimizing defects, and significantly lowering total cost of ownership and production costsAchieved a 33% reduction in defect leakage within the first year while increasing delivery velocity and overall qualityManaged Testing Director Oct 2006 - Aug 2009Sogeti USA LLC.Key Achievements:Expanded Managed Testing practice from 12 to 60 Consultants, achieving a significant revenue increase from $1M to $15M over 3 yearsStreamlined testing processes, reducing overlaps by over 15% and test phase timelines by 22% while boosting project delivery throughput by 27%Implemented an offshore model for a major aviation client, cutting software support and delivery costs by over 20%Drove Test Process Improvements thru TPI Assessments, Action Planning and Solution Delivery and MeasurementADDITIONAL WORK EXPERIENCE1st VP, PMO for Retail Banking and Quality - Chase Financial ServicesExecutive Director - CSG Systems, Inc. & Evolving Systems, Inc.Program Manager Compuware Corp MCI Y2K.Program Manager, SQA Engineering/GPS National Systems and ResearchSenior Quality Engineer Contel Federal Systems & Kaman AerospaceSQA Engineer Ford Aerospace and CommunicationsEDUCATION / CERTIFICATIONSGSDC GenAI Study and Active Executive level Forum leadership and participationStudied Computer Science and Business - Chapman University Colorado Springs, COAssociates in Programming & Business Blair Jr. College Colorado Springs, COSogeti TMAP Intermediate & Advanced Certification Sogeti Columbus, OhioSEI Sponsored Introduction to the CMMI TeraQuest Metrics, Austin, TXCBA-IPI Lead Assessor Training PIP, Inc. / Integrated Systems Diagnostics, St. Louis, MOIntroduction to the CMM Carnegie Mellon University/Evolving Systems, Pittsburgh, PA.Software Development with Metrics Carnegie Mellon University, Pittsburgh, PACM/DM & QA/QE Certifications - Colorado Technical University, Colorado Springs, COMasters in Public Speaking - The Farrell Group, Aurora, Colorado, Denver, COSPECIAL TRAININGGSDC MS CoPilot for MS 365GSDC AI Prompt EngineeringSogeti Test Management Approach (TMAP) Advanced Certification, TPI Assessment and DeliverySogeti Test Process Improvement Lead Assess / Action Planning Delivery / MeasurementSEI Sponsored Introduction to the Capability Maturity Model Integrated (CMMI) TeraQuest Metrics - Austin, TXCMM Based Appraisal for Internal Process Improvement (CBA-IPI) Led Assessor Training PIP, Inc. / Integrated Systems DiagnosticsIntroduction to the Capability Maturity Model Carnegie Mellon UniversitySoftware Development with Metrics Carnegie Mellon UniversityCM/DM and QA DoD Certification Colo Tech Institute |
