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Click here or scroll down to respond to this candidateCandidate's Name
Senior Project ManagerResults-driven professional specializing in project management, instructional design, and usability engineering. Expert in leading cross-functional teams and collaborating with senior executives to enhance business operations. Extensive international experience across Latin America, Spain, and Canada. EMAIL AVAILABLE PHONE NUMBER AVAILABLEPlantation, FL LINKEDIN LINK AVAILABLESKILLS[ Leadership] Information Technology ] [ Agile ] [ Waterfall ] [ Issue / Risk Management ] [ Collaboration]][ Negotiation]] Testing ] [ Training ] [Documentation ] [Change Management ] [ Problem Solving ] [ SQL ] WORK EXPERIENCESenior Program Manager, CSM Realistic Computing, Inc. Owings Mills, MD 04/2017 - PresentResponsibilities: Serve as Lead PM/Scrum Master for a dedicated engineering and project team supporting IT infrastructure, facility upgrades, and media projects. Lead and manage multiple large, medium, and small projects simultaneously, overseeing a portfolio of applications within a larger business solution. Develop and manage project plans, risk management plans, communication strategies, and other key project documentation. Track project status and metrics, providing regular updates and status reports to executive management and stakeholders. Work closely with the finance team to set up, monitor, and maintain project budgets. Achievements: Successfully integrated a major enterprise platform upgrade for one of the largest fraternal organizations using waterfall methodology Developed, managed, and trained 1,000+ FEMA first responders on upgraded ERM system processes for disaster recovery. Program managed the development and launch of a major mental wellness application for a leading non-profit organization. Lead Business Analyst Consultant APR Consulting Ashburn, VA 04/2013 - 10/2016Responsibilities: Manage project workflow between planning, engineering, and IT functions for new product and program launches. Review and evaluate functional and business requirements, use cases, GUI screens, and interface designs for effectiveness and alignment. Collaborate with internal and external customers to identify and document inefficiencies, gaps, and opportunities for increased productivity.Achievements: Enhanced call center operations by implementing workflow documentation and analysis. Increased product knowledge confidence by 75% by implementing regularly scheduled mandatory training for call center employees. Improved new product releases by implementing a dedicated call center help desk. WORK EXPERIENCEProgram Manager, CSM Verizon Communications Ashburn, VA 10/2006 - 10/2012Responsibilities: Managed a $10 million budget for system enhancement projects, critical updates, and maintenance activities Coordinated and reported monthly key performance indicators for IT executive departments Managed professional development programs, including education, training, certifications, patents, and awards, for the CIO office. Developed and implemented mandatory 40-hour training and education programs for 8000 employees, both domestic and international. Supervised credentialed IT staff to ensure maintenance of required industry licenses and certifications. Achievements: Increased the organization's intellectual capital by 95% through a mandatory training program, boosting professional training attendance and certifications. Implemented Scrum management model, decreasing cycle time by 50% and enhancing project quality. Created a collaborative STEM outreach program with local schools and corporate partners to inspire and promote STEM education and careers.CERTIFICATIONSCertified Scrum Master (04/2009 - present)Scrum AllianceCertified Oracle Developer (2000 - present)Oracle UniversityUsability Specialist (10/2000 - 10/2006)SIG Computer and Human InteractionCertified Spin Instructor (12/2012 - Present)Madd Dogg AthleticsEDUCATIONMaster of Science in Instructional Technology and Design New York Institute of TechnologyBachelor of Arts in Psychology and Management Science Kean University |
