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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Valparaiso, IN Street Address
Qualification SummarySenior-Level Information Technology DirectorSenior-Level Information Technology Director with nearly 3 decades of achievement delivering IT services and solutions that advance bottom-line business goals. Unique blend of hands-on technical expertise and strong business acumen, with record of developing IT-enabled business solutions that maximize the performance and efficiency of companies across multiple industries. Versatile technical skillset with ability to deliver end-to-end leadership for a high-performing IT department. Demonstrated capacity to lead large-scale IT projects that streamline operations, increase productivity, improve service quality, and enhance the end-user experience. Trusted business partner who engages both technical and business officers to define organizational needs and aligns IT initiatives with strategic company priorities. Diligent and organized manager with proven ability to steer high-priority projects from planning through delivery. Tested leader who can build and coach cross-functional teams to success and oversee the technical work of staff and contractors.Core Competencies:IT Strategy Business Technology IT Infrastructure Information Security Program/Project ManagementTechnology Architecture Strategic Planning Process Improvement Organizational ManagementNeeds Assessment Requirements Gathering Team Leadership Staff Training & DevelopmentAxcient/eFolder inc., Director of Support Operations Worldwide (Remote Valparaiso, IN) Dec 2013 to March 2023 (Breakout below)The People Behind Your Cloud. A leading provider of CLOUD backup, BDR, Business Continuity and File Sync ServicesIn 2002, Kevin Hoffman, George Welborn, Bill Gross, and John Williams saw the opportunity to fundamentally transform data protection, and three years later, the company released its first cloud backup product. eFolders expansive mission today is to protect and empower business productivity. Today, eFolder has evolved to become a leading provider of cloud backup, BDR, business continuity and file sync services designed exclusively for the IT channel.DIRECTOR SUPPORT OPERATIONS DIVISION DEC 2020 MAR 2023Duties:-Oversees IT Operations.-Design and Implement IT strategies and infrastructure.-Identifies and eliminates security risks.-Managed Cisco Meraki Firewalls, Manage Engine for systems, Watchguard Firewall, SOPHOS AV, Microsoft Defender, Microsoft Intune, Slack, Jira, Confluence, Zoom Phone system, NICE Contact Center, ConnectWise Remote Control, Webroot, Slack, O365, Microsoft Server test environment, Microsoft MPLS license site, AWS Servers, Azure with both Networking, and management.-Assisted in completion of HIPAA, PII, PCI, GLBA and SOC2 Compliance.-Pre-prep of ITAR Certification & Governance-Managed Multiple projects at same time following ITIL and Change Management practices.-Evaluates IT operations with regards to established goals.-Communicates with IT team across departments as needed.-Hires new members of IT Staff.-Maintaining key systems such as Salesforce Development Teams, NICE Contact Center, Slack, O365 and Jira/Confluence.-Motivating the team to achieve high standards and KPI targets.-Create and maintain a budget for upper management.-Builds and maintains relationships with outside vendors.-Excellent analytical and problem-solving skills.-Migrated entire company from Zendesk to Salesforce without any downtime for our users.MANAGER APPASSURE/RAPID RECOVERY LINEUP DEC 2013 DEC 2020Duties:-Preparing daily workloads for staff & coordinating the daily allocation of work.-Handling new client enquiries and acting as the face of the business.-Dealing with and resolving problems and issues which arise.-Management of thousands of Windows Server 2012/2012R2 cores. Managed both Azure and AWS Cloud Instances.-Test out new software builds to certify them for our vast infrastructure.-Praise team members and creates a positive working environment.-Manage multiple Disaster Recovery datacenters around the world.-Providing prompt and accurate information on individual performance.Key Skills and Competencies:-Proven ability to manage through others.-Strong decision making and problem-solving skills.-Able to motivate and lead others in a team environment.-Excellent communication skills, both written and verbal.-An ability to build rapport and trust quickly with work colleagues.-Able to prioritize tasks and workloads in order of importance.-Track record of delivering results with deadlines.Advanced Networking Inc., IT Manager (Valparaiso, IN) Mar 2023 to currentA privately held consulting firm delivers IT and networking services and solutions to companies across multiple industries.Launched and presided over IT consulting firm, overseeing all business divisions. Lead the execution and delivery of a broad range of IT services and solutions, including server design and installation, system administration, network deployment and maintenance, cloud services, internet services, disaster recovery solutions, and hardware and software upgrades and repair. Collaborate with senior client officers to define business needs and requirements and translate into technical solutions. Identify, pursue, and capture new business opportunities, generating and cultivating new client leads to win IT service engagements.IT LeadershipDeveloped IT solutions to grow the security, accuracy, and integrity of patient records for a doctors office, aligning the clients electronic health records and IT processes for compliance with all HIPAA requirements.Enhanced the technical capabilities and ensured full functionality of IT systems, equipment, and services at a manufacturing plant for an international company.Maintained entire IT Infrastructure for a clients main office, updated and maintained all workstations, laptops, remote office locations, hardware, and software, and maintained all DNS, WINS, IIS, security, anti-virus definitions, users, email servers, web servers, routers, and firewalls for clients.Organizational Management / Business DevelopmentDonated $30K in computer equipment and helped setup IT systems for the Burns Harbor Police Department in IN, including deployment of IT systems in squad cars; the contribution empowered Burns Harbor PD to better serve and protect the community while attracting publicity and building company brand.Governed all client relationships, ensuring complete fulfillment of client needs and goals while delivering on-site services with minimal business disruption to client operations.Advised key client decision-makers on potential cost saving opportunities and delivered cost/benefit analysis of potential upgrades and new purchases, helping clients to achieve most efficient use of resources for IT needs.Oversee the work of vendors, suppliers, and contracted technicians, ensuring that all field work-maintained company standards for quality and client service.IUOE Local 399, IT Director (Chicago, IL) June 2009 to Nov 2012Chicago-based affiliate of International Union of Operating Engineers, serving approximately 10,000 members.Devised and implemented IT solutions to improve organizational performance, efficiency, and capacity for IUOE Local 399s operations, supporting 70 users across a main office and 5 remote locations. Engaged senior staff across multiple divisions to define organizational needs, developed IT strategy and implementation plan, and aligned IT initiatives with bottom-line business goals, enabling the union to best serve its 10,000-member base throughout IL and IN. Oversaw all servers, systems, networks, hardware, and software, delivering end-to-end leadership of technology operations. Managed approximately $350K budget.Developed, tested, and implemented the organizations Disaster Recovery Plan, ensuring preparedness and establishing response strategy to mitigate damage and business disruption from potential malfunctions and threats; cut project costs by 50% by conducting majority of work internally, converting $250K bids into $125K project budget to establish disaster recovery site with Dell SAN, VMware 5.5 Enterprise Hosts, and Dell AppAssure backup and replication capabilities.Orchestrated the migration of 70 users from Webmail to Exchange, maintaining functionality during conversion while introducing a more efficient and secure email system.Defined overall information security strategy for the organization and ensured compliance with all GLBA, HIPAA, PCI, and PII standards.Created, presented, and managed annual IT operating budget, establishing division priorities and designing cost-effective strategies to achieve them.IUOE Local 150, IT Network Manager (Countryside, IL) July 2002 to June 2009Countryside, IL-based affiliate of International Union of Operating Engineers with nearly 25,000 members.Helped establish IT strategy and directed full range of technical services for nearly 450 users. Continually analyzed the unions business processes and work systems and identified opportunities to grow efficiency and productivity through IT solutions. Drove key projects from planning and design through an on-time and on-budget delivery. Trained and coached staff, vendors, and contractors, and managed the work of programmers and developers in creating customized software packages for the union.Partnered with IT Director and external contractors to lead a $2M migration project from an outdated server to a state-of-the-art datacenter, bolstering technical services and user capabilities.Designed new system to enhance the IIIFCs (union subsidiary) management capacity for a wide range of jobsites, leading a $250K project that delivered new resources to improve strategic decision-making.Past ExperienceYourISP Inc., IT Manager / Systems Administrator May 2001 to Aug 2002Independent Copier Repair, Purchasing / IT Technical Manager July 1999 to July 2001Wintergreen Systems & Service Inc., Vice President Jan 1996 to May 1999T-N-T Onsite Computer Services Inc., Owner Mar 1993 to May 1996Civic Engagement & LeadershipLake County Coroners Office, IT Manager / Reserve Coroner 2006 to 2008Helped design, install, and maintain computer system for the coroners office; also developed and delivered training programs to educate team of 17 Deputy Coroners on PC and application use for forensics.Kouts Police Department, Reserve Police Officer 2005 to 2006Lakes of the Four Seasons Volunteer Fire Department, Volunteer Fireman 1994 to 2000Technical CompetenciesArchitectureWindows 10/11, W2012 & R2 Server, W2008 Server, W2003 Server, W2000 Server, Windows XP, Vista, CISCO IOS, CISCO Routers, Switches and IronPort, Exchange Server 2010, VMware eSXi 4.0 6.0, Dell MD SAN, ShoreTel IP Phone system, NICE Contact CenterSoftwareQuest AppAssure, Microsoft, Symantec, Citrix, Adobe, Intuit, GFI, Salesforce, Slack, Jira/ConfluenceHardwareDell, HP, Juniper, Watchguard, Meraki, Cisco, IBM, LenovoProfessional Development & CertificationA+ CertificationCisco Certified Network Associate (CCNA)Microsoft Certified Systems Engineer (MCSE)Microsoft Certified Solutions Administrator (MCSA)Network+ CertificationEducationCurrent Technologies Computer Learning Center Portage, INStudies in Computer Networking, Engineering and SecurityMoraine Valley Community College Palos Hills, ILStudies in Computer Engineering with Microsoft and Cisco SystemsPurdue University North Central Westville, INStudies in Computer Programing and Computer Engineering |
