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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceJacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am an enthusiastic, self-motivated-, reliable, responsible and hard-working individual. I enjoy being a team player and I adapt to all challenging situations. I am able to work well both in a team environment as well as using my own initiative .I am able to work well under pressure and adhere to strict deadlines. Authorized to work in the US for any employerWork ExperienceSecurity Officer Team LeadSunstates Security-Jacksonville, FLJanuary 2024 to September 2024 Ensuring the safety of personnel, property, and assets on site Monitoring and controlling access to the premises Responding to emergencies and incidents Conducting regular patrols and inspections Maintaining accurate and detailed incident reports Train new officers on rules and procedures Completes reports by recording observations Check employee's badges to ensure security of the building Monitor multiple computer systems utilizing dual monitors Report any incidents and findings to management Secure front lobby at a financial corporate entity Security OfficerSecuritas USA-Jacksonville, FLApril 2018 to April 2024 Prevented unauthorized access into the building to ensure safety Protected property and assets Emergency Response and reporting Implemented security operations Checked badges of employees to ensure safety of others Provided proper communication to team members and management Processed incident reports and daily activity reports Processed audits and inventory Provided building access-badge access to vendors Customer Service Representative/Technical SupportTeleperformance-Jacksonville, FLApril 2021 to April 2022 Provided chat support to clients regarding technical assistance Trouble shooting vehicle wifi Assited with mobile applications for vehicles Updated client profiles to ensure accuracy and products were accounted Answered incoming calls of both clients and potential clients Resolved first call resolution to ensure clients were properly handled within one department Utilized problem solving skills with technical errors and data entry Responded to client complaints and processes Processed sales and made adjustments to accounts for new products Directed clients to proper department for further member service needs Meet company metrics and departmental goals Trouble shooting for map questAsset Protection AssociateWalmart SuperCenter-Jacksonville, FLJuly 2016 to August 2016Provide excellent customer service Check receipts and returns Make sure customers are welcomed and feel safeSales- AssociateWalmart Super CenterJune 2012 to June 2015 Provided Excellent Customer Service Stocked Items Accordingly Organized Shelves Greeting customers, answering questions, and providing recommendations Processing payments, refunds, and exchanges, and documenting sales Store operations: Opening and closing the store, and creating displays Inventory: Maintaining inventory and checking for security sales Collaboration: Working with other team members to keep the store clean and organized EducationCollege in Health ScienceSouth University - Atlanta, GASeptember 2016 to September 2017DiplomaTerry Parker High School2006 to 2010Skills Microsoft Access Computer Literacy CCTV Surveillance Visual Basic Security Loss Prevention Cash Handling Microsoft SQL Server Computer Operation Business Requirements Microsoft Excel Writing Skills Live Chat Mobile ApplicationsAdditional InformationSkills: Excellent Customer Service Skills Computer Literate Excellent Communication Skills Provided Strong Attention to Details |
