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Candidate's Name 6Street Address . Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEAgile Coach / Scrum MasterExperienced Agile Coach, Senior Scrum Master, Lean practitioner, and Project & Program Manager (PM). Coached teams using the GROW model allowing them to gain high efficiency. Facilitated workshops using techniques like participatory decision, and remote meetings, resulting in engaging and outcome-oriented meetings. Trained teams in the core values and Principals of Scrum, self-organization, Scrum Roles, and removing impediments. Mentored and advised individual engineers and instilled a mindset of continuous learning. Protected and assisted the development team from interference and resolved conflicts. Coached the PO to develop product vision, strategy, Roadmap, product Backlog, and track quarterly scope and budget. Implemented Scrums of Scrums (SoS), and used Lean framework including WIP limits, pull system, and Kaizen to reduce waste.Professional ExperienceBlue Cross Blue Shield/ Health Care Service Corporation (HCSC) 2021-2024Agile Coach/Scrum MasterFacilitated the adoption of Scrum across six cross-functional teams, resulting in a 30% reduction in operational costs.Implemented Lean Agile principles which decreased product time-to-market by 30%, enhancing productivity and customer satisfaction.Championed Continuous Improvement practices that saved the company over sixty person-hours monthly, through targeted process optimizations.Planned two weeks sprint for three years in a time efficient manner that allowed the team deliver 85% of the Minimum Viable Product (MVP).Coached team leads Agiler DevOps practices, decreasing deployment cycles by 20%, optimizing resource utilization.Developed and delivered 65+ training sessions for 22 employees, increasing proficiency in Agile methodologies.Developed a tailored Jira dashboard yielding real-time project visibility and performance metrics, leading to an average of 20% project cost saving.Beneficiary Eligibility Suite of System Transactions (BESST)/ HIPPA Eligibility 2020-2021Transaction System 270/271  PM/ RTE/ Scrum Master MindFindersImplemented value streams budget and created a set of lean budget guardrails such as maximum hours allocated per PI, reserved hours, and target allocated hours.Facilitated PI planning including a commitment to PI objectives and created a program board that highlights the new features delivery dates, dependencies, and milestones, which improved transparency and communications.Cultivated a culture of feedback which led to a 30% improvement in team engagement and cohesiveness.Delivered customized coaching to 8+ project teams, which boosted performance metrics by 20% through improved practices in backlog management and iteration planning.Introduced and moderated Agile CoP which bolstered cross-team collaboration and knowledge sharing.Pennsylvania (PA) Medicaid Management Information Systems (MMIS) 2020 2019-2020PM  TurningPoint Global Solutions Inc (TPGSI)Expedited the approval of one-million-dollar invoice payments by Leading a team of six people to conduct process and product quality assurance activities including a Root Cause Analysis of the Deliverable Approval Process.Conducted pre-planning activities to avoid scheduling delays, cost overrun and overcame an aggressive schedule.HRSA National Practitioner Data Bank (NPDB) 2018-2019PM/ Scrum Master - TPGSICultivated a culture of feedback which led to a 30% improvement in team engagement and cohesiveness.Delivered customized Agile coaching to sixteen Engineers, which boosted performance metrics by 20% through improved practices in backlog management and iteration planning.Oversaw the preparation of twelve-monthly assessment reports and fifty weekly status reports.Led eight people to assess the NPDB Agile maturity, technology platform and user fee economic forecasting, which resulted in better governance, efficient procurement process, and improvements in database and reporting capabilities.Curated and institutionalized Agile best practices, enabling a 40% improvement in project onboarding and ramp-up time.HRSA  OPAIS. IV&V PM - TPGSI 2017-2018Managed a ten-person, two-million-dollar project, and coached existing staff on conducting IV&V assessments based on industry-leading practices, which resulted in increased company capabilities and expertise in IV&V services.DE - Data Challenges and Appeals Solutions (DCAS) 2016-2017IV&V PM / Scrum Master- TPGSIAssessed that the Integrated Project Team (IPT) aligned with the FSA Life Cycle management Methodology, which resulted in a standardized development methodology, a formal stage-gate reviews, an improved RTM, and efficient utilization of defect metrics.Assessed Agile maturity against scrum Values and Principal resulting in focused areas for improvements.Career NotesAdditional Projects - TPGSI 2008- 20217CMS FFM/ACA - IV&V Deputy PM/Scrum Master/ Enterprise CMMI Audit PM/ CMS Healthcare Integrated General Ledger Accounting System (HIGLAS)/ Proposal & Business Development Department of Education (DE) Enterprise Change Management (ECM)/CM/ IV&V PM OversightEducationBachelor of Sciences (B.S.) Information Systems & Bachelor Business French, UMD, College Park.