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EMAIL AVAILABLE, PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLEExperienceSenior Technical Writer, Proposal WriterEducationPre-Dissertation Courses, Philosophy of Mathematics, University of Kansas, Lawrence, KSMA Philosophy of Science, San Jose State University San Jose, CABA History, San Diego State University, San Diego, CAEmployment OverviewI provided expert documentation services (onsite and remotely) to:Clinical Reference LaboratoryMastercardWalmart App StoreADPBarclays BankOracleIlluminaAmazon Games DivisionAbbott Vascular GD NasscoBioSoft IntegratorsSaalex SolutionsAlere AbbottAgena BioscienceEssential DataResMedICW GroupAlereDexComSAICSony ElectronicsAsurionPerceptive Software HP/EDS/USDAJuniper NetworkseBayTumbleweedCisco SystemsMicrosoft Corp.Goldbelt, Inc.Technical Writing ExperienceAs a Senior Technical Writer and Editor, I created:Developer guides (APIs, platforms, etc.), reference manuals, user guides, training materials, quick start sheets, FAQ, online tutorials, context-sensitive help, standard operating procedures, security protocols, UI content, web and wiki page designsSoftware descriptions (APIs, SDKs, XML, JavaScript, Json, YAML, HTML, SOAP, Restful APIs, etc.)API Developer Portal walk-throughs, application platform portal descriptionsDatabase descriptions (SQL Server, Oracle, PL/SQL, DB2 tables, objects, indexing)Cloud hosted application code explanations (service, game, etc.)Life sciences/biotech procedures, manufacturing documents, and standards (IE62304, etc.)Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and HR guidesAuthorization (OAuth 2.0) and authentication instructionsFinancial, insurance, and game development system guidesSoftware as Service (SaaS), Infrastructure as Service (IaaS), and Platform as Service (PaaS) docs.Tools, Applications, Skills ExperienceSQL Server Management, GitHub and Git, MS Azure, AmazonWorkspaces (AWS) and Console, Azure DevOps Boards (ADO), ServiceNow ITSM, VMWare, code editors (Visual Studio Code, XML Editors, Atom, etc.), Swagger, Postman, Amazon Chime, Flare, SharePoint, Confluence, JIRA, KANBAN boards, Agile teams/Scrums, Excel, docs-as-code, style (CSS, StyleVision, etc.), language use/familiarity (XML, HTML, C#, C++, Json, Java, YAML, JavaScript, Markdown), DITA schema, JAMA, Agile PLM, eDHF, PlantUML, graphics (Power Point, Lucid Charts, Camtasia, VISIO, Figma, Photoshop, etc.), Adobe Acrobat and InDesign, text editors (Word, Framemaker, etc.), SDLC, CRM, GMP, LIMS, comms (MS Teams, Zoom, Slack), standards (ISO/USDA/USMC), source control (Perforce), Microsoft 365 tools, QMS, etc.Employment History4/2023 6/2024API Technical WriterRandstad (Clinical Reference Laboratory contract)On Agile teams, I created documents describing APIs and the API Developer Portal. This SaaS platform allowed customers to practice using APIs. I used ServiceNow to access business components (e.g., Azure APIM Enterprise Data Platform), tools, and team projects. Using SQL Server Management, I reviewed DB tables. I described XML and JSON code and created API guides detailing endpoints, requests/responses, and code examples. API descriptions included process flow diagrams. I also wrote documents describing the advantages of CRLs approach to laboratory information access and the firms in-house electronic quality management system (eQMS). I set up a review and change process with trackable versioning. I attended multiple API and platform security training sessions. Because we stored personal data, the company limited access to databases, enforcing Identify and Access Management (IAM) procedures. In addition to my work, I attended security training; for example, KnowBe4 Social Engineering Red Flags.11/2022 4/2023API Technical WriterNext Level Business Services (Mastercard DevZone contract)Working with an Agile team, I created documents describing new Mastercard APIs and SaaS platform that provides customers with access to APIs via the Internet. I explained API request and response requirements, parameters, end points, etc. Describing platforms, I created quick reference guides and user guides focusing on key features, benefits, use cases, available resources, and company support. I created text in Markdown and used GIT commands to create branches and add, commit, push, and pull md files stored in content repositories. I used Swagger to convert JSON to YAML, display and comment on the code. After reviews, the documents were displayed in HTML on the Mastercard Developer Zone Azure platform.7/2022 10/2022API Technical WriterAkraya (Walmart App Store and Developer Portal contract)Working with three teams, I created a detailed Swagger User Guide based on personal and user experience. Using Markdown I wrote API descriptions for the Walmart Developer Portal (SaaS providing access to APIs via the Internet) including an OAuth Authentication and Authorization guide and maintained Confluence-JIRA ticket updates. Our Atlassian JIRA Service Desk IT service management approach enabled us to effectively direct customer service delivery.11/2021 7/2022Technical WriterMatlin Silver (ADP contract)Working with the National Account Services (NAS) team, I transformed 90+ technical Word documents into DITA-conforming XML files. These documents described the services available via the NAS SaaS portal. I created a standard operating procedure (SOP) manual explaining how to transform documents to DITA format. Using an Oxygen XML editor, I edited/rewrote text and XML coded the content. Then, I recorded the transformed results (identifying updates in multiple columns) on Excel spreadsheets.7/2021 10/2021Technical WriterHan IT/Capgemini (Barclays Bank contract)Working with the Cards Platform team, I created Markdown files (.md) containing detailed API descriptions and user guides explaining how to access and use Barclays API Exchange. This component of the Barclays Bank Card Platform provided customers with SaaS services. I created Confluence spaces and pages including an API standards guide, standard operating procedure (SOP) for access and updates, authentication security, eQMS protocols, IT support information, and backup procedures.4/2021 7/2021Technical Writer / QA Documentation LeadTalent Resource Services (Oracle contract)I created documents with diagrams explaining Oracles approach to migrating the JPMChase (JPMC) database system from IBM DB2 to Oracle PL/SQL. I attended daily ZOOM team meetings and used JIRA (task creating/update/tracking), Oracle CRM Data Cloud UI (customer service reviews), and the Oracle Enterprise Data Management UI. I included user experience in documentation updates. When a technical review indicated significant sectional changes (e.g., descriptions of the need for a database change), I recorded change reviews results on Excel spreadsheets. This enabled us to verify changes with developers before publishing the document. I used an Oracle Customer Relationship Management (CRM) Data Cloud UI to review consumer information and wrote HR documents explaining how to handle potential employee and customer contacts. I created flow through illustrations with Adobe Illustrator and stored documents as Confluence page attachments. As the QA Lead for documentation, I reviewed and corrected all infrastructure cutover (IBM DB2 to Oracle PL/SQL) procedures (database transfer, continuous service recovery, backup, flow through security, etc.) and other documents by our team before they were sent to our client company, JPMChase.11/2020 4/2021Technical WriterIllumina (contract)I created functional specs, user guides, operational qualifications (OQ), computer system validation (CSV), and infrastructure support performance qualifications (PQ) for new projects. The Illumina Clarity LIMS offered SaaS services with a PostgreSQL database for recording data. I created a quick reference guide, SOP guide for new customers, and used Confluence with JIRA.7/2020 11/2020Senior Technical WriterAquent T Consulting (Amazon Games Division contract)Using AmazonWorkspaces (AWS) platform tools (AWS data analytics, cloud object storage, authentication security, user experience, etc.), I created documents. Our SaaS service provided access to games for customers and cloud-based game and infrastructure support services for game developers. I explained how game developers use our SDK to setup their games on our platform, access our libraries, etc. I wrote short articles describing our system advantages and Slack and Chime for team comms, Markdown and Atom for editing, Confluence pages, and JIRA for bug tracking, and Git commands with GitHub.10/2019 5/2020Senior Technical Writer / Change Order QAAsen Consultants (Abbott Vascular contract)I wrote reference sheets, user guides, and operating procedures manuals explaining how to operate and maintain Abbott Vascular equipment. In the Manufacturing Division, I consulted equipment design and manufacturing process engineers for technical information maintained in SharePoint and a standard operating procedure (SOP) guide. Based upon reviews and IE6302 standards, I filled out Clinical Evaluation Reports (CER) indicating the regulatory compliance, safety, and tested performance of our devices. After document technical reviews, I performed a document change review to identify the specific differences between my original text and review-updated text. Based on user feedback, I created Change Orders justifying document updates, submitted Change Orders for review/approval, and incorporated requested updates in accordance with FDA regs (e.g., 21 CFR 820) for good manufacturing standards.2/2019 10/2019Senior Technical WriterInsight Global (General Dynamics NASSCO contract)I created documents describing IT and telecom support procedures and hardware systems for USN Military Sealift Command ships.10/2018 1/2019Technical WriterBioSoft Integrators (contract)I edited test scripts and test cases, worked on ISO 9001 certification documents and other documentation describing Illumina genotyping device (Tecan and Hamilton) management software. I updated user guides for new approval and wrote short documents for the public describing our genotyping system and the advantages of our system over the competition.4/2018 8/2018Saalex SolutionsComputer Systems Analyst III / Senior Technical WriterI met with USMC Program Officers and civilian developers in VA (Stafford-Quantico area) and CA (Pendleton) to determine requirements for an updated Marine Ammunition Knowledge Enterprise (MAKE) System. Based upon meetings, I created recommendations for a new database application. The resulting MS Stack application MAKE had layered applications with an SQL Server DB. I wrote requirements analyses and documents defining updates to the SQL Server DB, document storage (SharePoint), UI options, and other features.8/2017 1/2018Senior Technical Writer / Configuration Management EngineerTalentBurst Consulting (Alere Abbott contract)I tested, verified, and revised Alere Abbotts Agile Product Lifecycle Management (PLM) software application user acceptance test (UAT) protocols. Using FrameMaker, I wrote user guides and infrastructure support/design requirements for Aleres new Agile PLM Electronic Design History (eDHF), eQMS, and JAMA systems. I worked with team members using a Confluence space containing pages about JAMA.7/2017 8/2017Software Technical WriterReal Staffing (Agena Bioscience contract)I described RESTful APIs, reviewed JIRA project information, collaborated on API documentation, and used Swagger to define and diagram RESTful APIs for a project built in Gradle. I imported YAML code into Swagger for details, applied IntelliJIDEA to index API source code, and stored data in GitHub.5/2017 6/2017Proposal WriterEssential Data CorporationAfter returning from a long travel vacation with my family, I wrote a winning GSA MEPS proposal for a client.4/2016 4/2017VacationOn long vacation with my family, visiting AK, KS, No. CA, OR, IL, etc. I created a personal GitHub.12/2015 4/2016Senior Technical WriterRasoSolutions (ResMed contract)I created an illustrated user guide, operating procedures and documents explaining IT server management. I created ResMed project documents focusing on the Oracle PL/SQL database hardware refresh, IBM Privileged Identity & Access Management. ResMed used both cloud-based and downloadable native applications. Working with the Chief Information Security Officer, I created a guide explaining how the company uses WatchDox and RMS to control and protect files, eQMS to assure regulatory compliance, manage cloud computing file sharing, and assure the security of company and patient information. After this contract, I took off for a one-year family vacation traveling to visit relatives and friends (AK, No. CA, IL, TX).8/2015 12/2015Senior Technical WriterSkillStorm Consulting (ICW Group contract)I used corporate data to create readable content for reports and spreadsheets for quarterly audits. I developed IT infrastructure support, services procedure, and operations guides. I wrote a manual explaining the companys approach to internal/external cyber security and created HR documents about employee training. I performed a document change review, contrasting key sections of documents for the existing system with the proposed updates. I also wrote release notes and a newsletter about new projects.1/2015 8/2015Senior Technical WriterModis Consulting (Alere contract)I described the Alere San Diego Data Center (Advent managed service provider, network layout, hardware, failover backup systems, etc.), Alere Wireless Network, Alere MedApps System, and Alere GSP.9/2014 12/2014Senior Technical WriterFoothills Consulting (DexCom contract)I described change requirements and test plans for an Oracle Real Application Cluster (RAC) for DexComs Oracle EBS R12 Database and the firms Oracle PL/SQL setup. I created the deployment SOP and described communications monitoring with reliable connectivity. I explained system advantages and used SaaS Snowflake data analytics to analyze collected data. Using info about DexComs Oracle EBS Database and proposed Oracle PL/SQL setup, I described DexComs use of Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC, Oracle Storage Management, NetApp Fiber Channel, Linux Host Utilities, NetApp Interop Tool, Oracle DB Calibration Tool, and shell scripts.10/2013 8/2014Instructional Designer / XML Specialist / Senior Technical WriterApex Systems Consulting (SAIC contract)I developed online help for the SAIC GTSCMIS training system and a USN logistics training application coded in both XML and HTML. I used CSS, Altova XMLSpy, and Oxygen XML Editors to create XML code and StyleVision to develop DITA-compliant XML schema, and RoboHelp for online Help. My training guide was deployed on a Web site. The first screens contained access instructions and an interactive QA form.5/2013 9/2013Senior Technical WriterFoothills Consulting (Sony Electronics contract)I created content for cloud-based mobile and native application UIs based on UX research. I wrote an API Guide and specs for Sonys web based PlayMemories Photobook. I explained JavaScript used in Sonys websites. I described telecom security and created a guide showing how to use the Photobook.10/2011 5/2013Senior Technical WriterLRS Consulting (Asurion contract)I analyzed Asurions IT management and support operations, creating system user guides, SOPs, runbooks, and online tutorial explaining how to install and maintain our system. I produced a video tutorial (Camtasia-generated visuals) showing how to use our system and online Help (RoboHelp). I described networks with process flow illustrations (VISIO) and created marketing documents focusing on Asurions protection and security policies. I described our API to external systems and summarized the J2EE project (Systems Overview Service).3/2011 9/2011Technical WriterPerceptive Software (contract)Working with Agile teams, I used FrameMaker, MadCap Flare, and Xmetal, describing Perceptives products in XML-coded, DITA-compliant documents.9/2008 3/2011Information Systems Analyst / Senior Technical WriterNextGen (HP/EDS at USDA contract)I attended USDA/FSA Joint Application Development (JAD) conferences collecting requirements for new product features and created a System Requirements document (IEE 830-1998). I developed a Requirements Traceability Matrix, API guide, test/use cases, a user manual, and HR security protocol guide. I developed SDK sections and technical manuals to US doc standards (e.g., MIL-STD-38784) and maintained requirements summaries in database tables. During this period, I successfully defended my thesis and earned an MA in Philosophy of Science at San Jose State University, receiving the Arts and Sciences Department Outstanding Thesis Award (2009) and started the University of Kansas Ph.D. program in the Philosophy of Mathematics.11/2007 8/2008Senior Technical WriterBryson Technologies (Juniper Networks contract)I developed a SOAP/XML API guide and device/system installation, and guides for new products. Simultaneously, I continued the MA program at SJSU graduate school.7/2007 10/2007Senior Technical WriterDGN Technologies (eBay contract)I created Wiki-based online help for an eBay application that enabled users to test reconfigurations of ad pages. I described metadata stored in a data warehouse and created a Wiki user guide for the eBay Security Asset Management System which explained encryption algorithms, security policies, and end user procedures. Simultaneously, I continued attending SJSU graduate school.4/2007 6/2007Senior Technical WriterOak Hill Industries (Tumbleweed Communications contract)I used FrameMaker to describe the internet message communications security applications SecureTransport and MailGate. Simultaneously, I continued attending SJSU MA graduate school.2/2004 3/2007Senior Technical WriterBryson Technologies (Cisco Systems contract)I created documents and online help describing Ciscos RESTful APIs (pre-DevNet), Javadocs, JavaScript code, command syntax, and the network security system. I described Ciscos Oracle PL/SQL DB data warehouse and started the MA program in Philosophy of Science at San Jose State University (SJSU).6/1997 12/2003Senior Technical WriterMicrosoft CorporationAs a full-time employee, I created documents and online help describing SQL Server and MySQL databases, APIs, applications. I created a communications protocol sheet, programming guide (classes, methods), and HTML code references.7/1993 5/1997Senior Technical Writer / Proposal Writer / Business ConsultantRavenworks, Inc. (dba)As Ravenworks, Inc., I created technical documents, proposals, business plans, and video scripts for a Native American Corporation (Goldbelt, Inc.), Alaska Permanent Fund Corporation, government clients, and the Alaska Pribilof Island Community Development Association. I taught a course in Multimedia Programming at the University of Alaska, SE (Juneau, AK) and a proposal writing course at Juneau community school.Technical Writing Sampleshttps://www.dropbox.com/scl/fo/i81m1ws7xwi5l25u8492b/ACiAHbHiGT1YBYUotVT2IHU?rlkey=bko5ua3vuxmrf7wyvxmzov330&st=b8xaud35&dl=0Other PublicationsInterpreting Quantum Nonlocality as Platonic Informationhttp://scholarworks.sjsu.edu/etd_theses/3650 |
