Candidate Information Title Customer Service Clinical Manager Target Location US-TN-Oak Ridge Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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K I M B E R L YM I C H E L L ES T A R N E SPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Bermuda Rd,Oak Ridge, TN 37830PROFESSIONAL SUMMARYAccomplished Clinical Manager with balanced approach to meeting both business and patient needs. Understands critical role of healthcare management and exercises exceptional judgment in planning cost-effective operations. Decisive in determining needed changes and implementing improvements to maintain flexibility in face of changing healthcare trends.Dependable medical worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.Hardworking and reliable Clinical Manager focused on going above and beyond to support team and serve customers. Trained in a variety of things and offering top-notch customer service abilities. Motivated to continue to learn and grow as medical professional.Hardworking clinical manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.SKILLSTeam management Regulatory complianceClinical operations planning Employee trainingContinuous improvement Strategic planningCare delivery Administrative oversightAdverse event documentation Records managementQuality assurance Enrollment coordinationStudy monitoring MultitaskingPlanning CoordinationCustomer relations OrganizationClinical care oversight Set objectivesMotivation Process improvementTrain employees Patient educationEstablish policies Recruit well-qualified staffBusiness operation management Manage recordsQuality control Staff trainingKSBudget administration Drug securityOn-call coordination Care monitoringService delivery optimization Insurance verification Clinical data entry Customer serviceClinical practice operations Improve patient carePatient documentation Coordinate referralsPrepare reports Investigate complaintsEducate patients Healthcare system navigationAnalytical thinking Task prioritizationTeamwork CollaborationVerbal communication PrioritizationMonitor pharmacy security NetworkingLabel products Fill ordersSecure drug inventory Restock shelvesServe customers Insurance billingPharmacy operations Drug inventory controlProper labeling FDA and HIPAA complianceEXPERIENCEClinical Manager, AFC Urgent Care, Nov 2021 Oct 2022, Knoxville, TN Managed tactical execution of short- and long-term objectives through costs, methods and staffing results and improvements.Planned, organized, directed and evaluated efficient operation of AFC Urgent Care clinical activities.Employed business, administrative and clinical knowledge to consistently exceed standards of care.Coordinated continuing education and training for clinical team members to help develop higher-level skills.Contributed leadership to effectively plan clinical operations and consistently achieve goals.Took initiative and action to respond, resolve and follow up with customer service issues.Implemented mission, vision, philosophy and core values for successful management of AFC Urgent Care clinical operations.Clinical Manager, AFC Urgent Care, Nov 2021 Oct 2022, Knoxville, TN Regional Pharmacy Manager, Cordant Health Solutions, Apr 2021 Oct 2022, Knoxville, TN Reviewed clinical staff's documentation on pharmacy care plans and reviewed available data to accurately asses strategies for home care patients. Checked team activities regularly to verify compliance with accreditation, legal and safety requirements.Monitored, evaluated and supervised effectiveness of patient care delivered by pharmacy staff to continuously improve service delivery and standards. Upheld procedures for service quality, controlled substance security and detailed recordkeeping.Recommended strategies to improve operating procedures and better serve customers.Counseled customers on medication use to prevent interactions and provide optimal protection.Oversaw purchasing, inventory and budget management for Cordant pharmacy with 30 staff.Directed activities of pharmacy department, including scheduling work activities of pharmacy staff to consistently meet patients' needs. Coordinated on-call responsibilities for pharmacy department and ensured reliable coverage.Onboarded, trained and developed staff with focus on continuous development and team improvement.Leveraged product knowledge to improve sales and business profitability by backing up team members with current advice.Recommended process improvements to improve patient flow and staff circulation. Monitored charting processes and increased accuracy with newly implemented EMR system.Improved staff retention and satisfaction by communicating expectations and delivering timely performance reviews.Coordinated workflows to elevate team performance and foster long-term success. Monitored medical services to assess care quality and resource allocation. Updated EHR systems to document patient data and treatment plans. Oversaw all phases of operational and capital budgets to meet organizational goals. Directed, supervised and evaluated work activities of medical, technical, clerical, and other personnel.Patient Services Coordinator, Cordant Health Solutions, May 2020 Apr 2021, Knoxville, TN Collected copayments and deductibles in alignment with insurance coverage. Explained procedures and obtained signatures on clinical and financial forms. Identified insurance payer sources and verified insurance coverage. Interacted with patients, maintaining focus on courtesy, respect and professionalism. Coordinated appointments and confirmed follow-ups to meet patient needs. Determined estimated appointment costs by researching and reviewing medical treatments, tests, medications.Provided patients with required paperwork and verified information for records. Answered department telephone calls and politely provided information and assistance.Obtained and entered demographic, clinical and financial data into computer system.Safeguarded patient privacy with consistent adherence to HIPAA protocols. Built trusting rapport with patients and caregivers. May 2003Collected and analyzed patient treatment data to recommend policy and procedural changes.Clarified facility policies and insurance requirements to foster informed patient decision-making.Worked with insurance companies to obtain approvals or contest denials. Educated patients on medical rights and care options during and after care. Investigated patient inquiries to achieve satisfactory resolution. Obtained pre-authorizations to remove patient barriers to healthcare. Recorded patient data in EMR system with strict compliance to regulatory requirements.Served as patient advocate and liaised with providers and insurance to meet patient needs.Trained volunteers and staff on rapport-building strategies and patient rights. Pharmacy Technician, Munsey Pharmacy, Nov 2018 Jan 2020, Oak Ridge, TN Adhered to company policy regarding good faith dispensing during prescription dispensing activities.Filled prescriptions by retrieving, counting and dispensing pharmaceuticals. Helped pharmacy department with inventory processes to provide smooth customer experiences.Labeled, stocked and inventoried incoming merchandise. Made telephone calls to physicians, customers and insurance providers. Completed retail pharmacy sales on assigned cash register. Developed strong relationships with pharmacy patrons to cultivate customer loyalty. Interpreted digital and physical prescription notes to prepare medications. Advised customers on best course of action to locate out-of-stock products. Calculated doses and volumes based on pharmaceutical notes. Charged customers for paid prescriptions and over-the-counter medications. Used electronic system to access prescription information. Utilized pharmacy systems to enter patient and drug information. Assisted customers and patients by offering information on goods and services. Prepared pill boxes for patients with high volume of medications. Reported prescription errors to pharmacists in line with company policies and procedures.Participated in ongoing training to maintain high standard of clinical knowledge. Verified customer information with prescription label. Resolved customer issues and answered questions to deliver positive customer experience.Rotated inventory for proper date management.EDUCATIONHigh School DiplomaEl Reno High School El Reno, OKLANGUAGESEnglish, Fluent