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Click here or scroll down to respond to this candidate1Candidate's Name
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEProfessionalProfileEMAIL AVAILABLEQuality-focused professional offering ten years of experience in providing solid customer service, logistical support, and meeting and event coordination. Insiders knowledge of operations management for service delivery organizations. Proven success in forging and fostering working partnerships with decision-makers from both public and private sectors. Core strengths include: Logistics Operations Budgets Staff ManagementProfessional Experience Client/Vendor Relations Training A/R & A/P Management Meeting and Event Coodination/PlanningThe Church of EpiphanyWASHINGTON, DC August 2023 to CurrentEvent Sexton and Site Manager of the Hypotermia Program (Part-Time) Oversees security and facilitates setup/breakdown for events that take place when regular church staff are not present. The Event Sexton ensures proper care and safety of the church property and the people within, and facilitates the successful execution of events by their organizers. Setup & Security Associate for After-Hours Events. Manage site for the Hypothermia program for the DC Mens Homeless Shelter that runs from November to March.KING STAFF MOVERS,Alexandria VA 2014 to PresentLogistics Manager (Part-Time)Coordinates clients move service from start to finish. Advertises to increase sales. Ensures that the right truck, equipment, and manpower are needed for each job. Strategizes the most effective method to ensure the clients move is successfulfollow-up with clients to get feedback for all services. KAEL EVENT SERVICES,Arlington, Va 2004 to PresentClient Service Manager (Part-Time)Guides the delivery of contracted event staff services for private and corporate events. Responsible for daily operational activities, which include sales, scheduling, marketing, responding to customer inquiries, staff recruitment/training, and invoice management. DALMATIAN CORPORATION,BALTIMORE, MD 2011 to 2012Customer Service Representative (Temporary)Received and responded to customer service inquiries, via phone or e-mail, in a high call volume environment. Processed customer orders and refunds for merchandise. Built customer relationships through acquired knowledge of the company's brand and ability to assist with recommendations. Managed and resolved issues, which benefits the customer and company. Maintained accurate and timely records of correspondence with customers using an online management system. Achieved recognition for outstanding customer service for every month employed. Assisted with streamlining workflow processes to ensure efficiency within the department. ICF INTERNATIONALFairfax, VA 2007 to 20092Meeting and Event CoordinatorProvided trainer/facilitator coordination support as well as site selection for training. Coordinated the development and distribution of training manuals. Collaborated with various hotels to secure meeting and conference space. Provided logistics tracking of all HUD-related trainings. AMERICAS MOST WANTEDBETHESDA, MD 2007 to 2007Production AssistantResponded to inquiries from the media and law enforcement officials about the Americas Most Wanted(AMW) All-Star Award Program. Verified information provided by nominees. Edited and updated biographic information about Award nominees on the AMW website. CAREY INTERNATIONALALEXANDRIA, VA 2003 to 2007DispatcherFacilitated the work of chauffeurs throughout the service delivery process from reservation, to successful pick-up and completion of service. Ensured customer satisfaction by providing the chauffeurs with detailed information to ensure service was delivered successfully. Distributed work to employees and contractors.CAPITAL OFFICE SOLUTIONSBELTSVILLE, MD 2003 to 2003Operations AssistantPerformed all administrative duties associated with warehouse operations. Adequately processed orders placed by in-house service technicians and customers and monitored and maintained sufficient inventory levels. Abstracted data from the company-implemented software to supply daily electronic invoices. Utilized UPS WorldShip Processing software to meet shipping deadlines. CEREBELLUM CORPORATIONFALLS CHURCH, VA 2002 to 2003Administrative AssistantProvided exceptional customer service and office support to assist the Chief Executive Officer. Received, processed and confirmed customer orders via the Internet. Maintained and updated the inventory log. WASHINGTON METROPOLITAN CATERINGMCLEAN, VA 1999 to 2002Operations ManagerSupervised and distributed assignments to employees to efficiently sustain operations. Managed, dispatched, and coordinated driver schedules. Worked closely with the chef to ensure proper food handling. Coordinated the purchases of stocked inventory and specific rental equipment as needed. Hired and trained new employees. Prepared and processed timesheets.EducationHigh School Diploma (GPA 3.3)T.C Williams High School, Alexandria, VATechnical ProficienciesMS Office Suite, SharePoint, QuickBooks, Adobe Design, and Photoshop Volunteer ExperienceUpward Boys Basketball Coach 2011 - 2013 Chesapeake Park and Recreation Basketball Coach 2015 - 2020, Upward Sports 2021.3 |
