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Title Customer Service Senior Tax
Target Location US-KY-Murray
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  1409 Duigiud Dr. Apt. H5Murray KY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEH & R Block, Paducah, KY  Senior Tax AnalystDecember 2017 - Present Worked with individuals and business entities to manage tax compliance and reporting needs Reconciled and produced federal and state tax documents for small business and individual customers Reviewed financial statements for accuracy Maintained thorough and current understanding of tax laws Collected, organized, and scanned tax documents and data Entered data into database Audited incomplete tax returns and worked to resolve the issue Monitored security and handled incidents in a calm and professional manner Completed all daily tasks and special assignments with an efficient and quality-driven approach Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Processed payments and applied to customer balance Paramount Metal Mall, Murray Ky  Admin AssistantJanuary 2023 - June 2024 Collaborated with co-workers and management Maintained schedule and routes of wholesale customers for over the road truck drivers Created driver route order and work order numbers to be delivered Created driver packets for delivery to ensure correct wholesale company received correct orders Invoiced wholesale orders Communicated with wholesale companies to ensure receipt of orders, clarified any questions we had about the orders, and worked with them in the event of any discrepancies in the deliveries. Managed my time accordingly to ensure wholesale paperwork made it to warehouse to provide team leaders accurate information to certify correct items loaded on trucks for delivery Adapted to change wholesale delivery paperwork at the last minute as needed per management Created and maintained organization of trucking paperwork and local retail sales paperwork Updated filing system Reassembled past packets with missing pages and filed them per company policy Assisted office manager and company manager with any duties requestedSKILLSIntentional & quick learnerEager for Training &DevelopmentAnalytical problem-solvingskillsIntelligent oral and writtencommunicationExemplary file recordmaintenanceDistinctively organizedEmpathetic customer serviceResults oriented & self-drivenCollaborative & AdaptableDiligent persistenceStrong Work EthicProficient time management10+ years experience birth-13yearsTECHNOLOGY & PRODUCTIONGoogle DriveMicrosoft OfficeMicrosoft TeamsZoomEmailPhotoshopAdobe Creative appsCircuit MakerPoint of Sale softwareCredit Card ReaderFitts Block, Murray, KY  SecretaryMarch 2019 - January 2022 Monitored security and handled incidents in a calm and professional manner Completed all daily tasks and special assignments with an efficient and quality-driven approach Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Processed payments and applied to customer balance Created spreadsheets to maximize efficiency maintaining bookkeeping records, quarterly, semi-annual, and annual reports for federal, state, and local business requirements Supervised staff to ensure quality of customer service and efficiency of work completedCheck Into Cash, Paducah, KY  Assistant Store Manager June 2018 - March 2019 Monitored security and handled incidents in a calm and professional manner Completed all daily tasks and special assignments with an efficient and quality-driven approach Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Processed payments and applied to customer balance Solera Lynx Services, Paducah, KY  CSRJune 2014 - February 2017 Ensured exceptional customer experience by addressing customer concerns, demonstrating empathy, and resolving problems Applied highly effective selling skills while properly engaging and presenting solutions to customers and vendors Managed correspondence and records via manual and automated methods for maximum efficiency and accuracyiKids, Benton, KY  Toddler TeacherOctober 2013 - June 2014 Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning Administered assessments for children and tracked results Planned, implemented, monitored, and assessed classroom instruction program Observed individual behaviors and suspect actions and reported to proper authorities when necessary Maintained safety and security of all in my care QuickbooksTechnical writingData analysisCommon operating systemsManpower, Little Rock, AR  Staffing AgentJanuary 2012 - January 2013 Followed qualifications, guidelines, and requirements for individual positions including systematic rating process to identify and measure appropriate candidates against established criteria Responded to client and prospective employee requests via telephone and email Organized and spearheaded Job Fairs to fill a large quota of manufacturing positions Performed initial client assessment, interview, and analysis to begin hiring process Copied, logged, and scanned supporting documentation Verified data integrity and accuracyBright Ideas, Sherwood, AR  Teacher Director/Lead Teacher January 2009 - October 2010 Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning Administered assessments for children and tracked results Planned, implemented, monitored, and assessed classroom instruction program Observed individual behaviors and suspect actions and reported to proper authorities when necessary Maintained safety and security of all in my care Established and advocated guidelines for teacher performance, lesson planning, compliance with procedures, and record keeping Trained teachers on age appropriate activities, learning experiences, assessments, and how to keep proper objective assessments Audubon Area Community Services, Cadiz, KY  Special Education TeacherJuly 2007 - October 2008 Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning Administered assessments for children and tracked results Planned, implemented, monitored, and assessed classroom instruction program Observed individual behaviors and suspect actions and reported to proper authorities when necessary Maintained safety and security of all in my care Created weekly lesson plans Collaborated with teachers, therapists, and administration to develop and evaluate school programs including Individualized Education Plans by sharing student success data and insightsThe Village, Murray, KY  TeacherOctober 2001 - July 2007 Facilitated open and loving environment where children could express themselves and direct their own age-appropriate learning Administered assessments for children and tracked results Planned, implemented, monitored, and assessed classroom instruction program Observed individual behaviors and suspect actions and reported to proper authorities when necessary Maintained safety and security of all in my care EDUCATIONMurray State University, Murray, KY  Interdisciplinary Early Childhood Special EducationJanuary 2002 - May 2007General GPA - 3.1Major Courses - 3.4Marshall County High School, Benton, KY  Comprehensive Honors DiplomaAugust 1996 - May 2000REFERENCESTina LambertH & R Block Senior Tax AnalystSymsonia, KY 42082PHONE NUMBER AVAILABLELaJetta HutsonFormer SupervisorBenton, KY 42025PHONE NUMBER AVAILABLERhonda HensonPersonal ReferenceBenton, KY 42025PHONE NUMBER AVAILABLE/pre>

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