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Curriculum VitaeCandidate's Name
Lot zerktouni N Street Address  Mhamid Marrakech PHONE NUMBER AVAILABLE@ EMAIL AVAILABLE Skype ID:MY LIFE PHILOSOPHY: Success usually comes to those who are too busy to be looking for it. - Henry David ThoreauSUMMARY:Experienced Housekeeping Asst Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards and deliver exceptional guest experiences. Skilled in inventory management, training and development. I have dedicated 10+ years in the hospitality field, with a focus on ensuring operational efficiency and guest satisfaction. Motivated by the opportunity to bring joy to the internal and external customers through a caring, anticipating and creating memorable stay. Very responsible, positive and dynamic My proudest achievements include improving guest satisfaction scores by 10%. implementing a training program to enhance team knowledge and increasing the EES by 3%STRENGTHSLeadershipLed and mentored diverse teams, resolving conflicts and implementing change strategies resulting in improved operational efficiency.CommunicationEffectively communicated with staff, guests, and other departments, ensuring clear expectations and alignment with company values.Attention to DetailMaintained high cleanliness standards, conducting regular inspections and ensuring compliance with safety and quality guidelines.SKILLSLeadership, Team Management, Inventory Management, Training and Development, Quality Control, Customer Service, Communication, Problem SolvingEXPERIENCEHousekeeping Asst Manager Jan 2023  PresentFairmont Royal Palm MarrakechLed and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to update operations. Reviewed RPS Scores and guest comments, taking action to improve guest experience. Managed labor, operating expense forecasts, and staffing levels. Trained and developed staff, ensuring compliance and completion of performance appraisals. Ensured safety and compliance standards were supported and communicated accordingly.Gouvernant Detage March 2019 -2022Fairmont Royal Palm MarrakechHousekeeping Supervisor Dec 2014 -Nov 2018Beachcomber Royal Palm MarrakechHousekeeping Room Attendant Dec 2013  2014Beachcomber Royal Palm MarrakechHousekeeping Room Attendant Aug 2012 -Nov 2013TAJ Palace MarrakechHousekeeping Room Attendant May 2012 -Aug 2012Naoura Barriere MarrakechHousekeeping Room Attendant June 2009  May 2012Atlas Targa MarrakechHousekeeping Room Attendant July 2008  May 2009Atlas Medina MarrakechEDUCATIONOffice de la formation professionnelle et de la promotion du travail 2007 - 2008Housekeeping management Diploma