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UniqueSimpsonSummary: Dedicated Customer ServiceSpecialist providing skills to prioritize andmultitask in a fast-paced working enviroment.Successfully Compassionate Activity Director withbackground in maintaining organization whileplanning and coordinating activities.Knowledgeable in evaluating residents needs andconducting group activities to improve quality oflife. First-rate interpersonal, organizational and persuasive skills.Skills: Inbound and Outbound Calling Customer Support Building Customer Trust & Loyalty Data Entry and Maintenance Efficient and Detail- Oriented Upbeat & Positive Personality Customer data Confidentiality Calm & Professional Under Pressure Data Entry Understanding Customer Needs Multitasking & Prioritization Verbal and Written Communication Creative Problem Solving Patient Evaluations Activity Organization Program Development Event Planning background Organization Skills Educational Assistance Classroom supportExperience:East Alabama Mental Health/ Opelika AlActivity Director/ Paraprofessional08/2023- currentEMAIL AVAILABLEPHONE NUMBER AVAILABLEOpelika AL, 36804 Developed and implemented engagingactivities for seniors in long-term carefacilities Organized events such as holiday parties,bingo nights and movie screenings. Lead weekly outings to local parks. Provided education about healthy lifestylethrough lectures and workshops.CVS Pharmacy/ Opelika, AlCustomer Service Specialist01/2022-12/2023The Growing Room/ Auburn, AlParaprofessional08/2020-12/2022Education and Training:Auburn University Senior Major/ Auburn Al/Bachelor of Arts in sociology Minor in SocialWork 05/2024Southern Union State Community College/Opelika AL/ Associate of Science in Social Work05/2021Loachapoka High School/ Loachapoka, Al/ Highschool Diploma05/2018 Assisted customers with makingpayments or establishing paymentplans to bring accounts current. Upheld quality control policies andprocedures to increase customersatifaction. Provided outstanding service to newand long-standing customers byattending closely to concerns anddeveloping solutions. Trained new hires on products andservices, best practices and protocols toreduce process gaps. Assisted teachers with planning andpreparing lessons for students Provided guidance to students in theclassroom setting. Created and maintained positiverelationships with students, parents,and colleagues. Supervised small groups of students'instruction time. Facilitated communication betweeneducators, administrators, and parentsregarding progress. Organized field trips and other schoolactivities as requested by teachers oradministrators.Certifications CPR Certification MAC Certification PCM Certification