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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Knighton DrAtlanta GA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEActively looking for a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Additionally utilizing my customer relations and experiences to improve customer satisfaction and promote the companys goals and objectives.EXPERIENCEOak Street Health, Chicago, ILCustomer Service Advocate December, 2021Current Manage large amounts of calls Keep records of customers interaction, process customer accounts Identify and access customers needs to achieve satisfaction. Provide accurate, valid and complete information by using the right tools. Scheduling appointments and faxing referrals and refill on medication. WIPRO LTD Atlanta, GAReal Time Analyst March, 2019 to March, 2021 Prepares intraday reports on staff attendance and aux codes. Monitors attendance and schedule adherence and reconciles attendance daily with employee timesheets against schedule and time in/time out reporting utilizing RTA module and Aspect WFM tools. Maintaining professionalism with cross-functional teams Manages changes to scheduling to ensure adequate daily resource coverage. Communicates with management and operations teams to ensure compliance with company standards. Maintains a running report of attendance incidents and ensures hours are accurately accumulated and maintained. Analyzes PTO submissions and approves/denies in conjunction with management based on their effect on operations. Processes management requests for modifications of scheduling events (meetings/training, etc.). Provides analytical support for special projects and collaborates with Operations Management to identify opportunities and further optimize our workforce. Communicates and works with staff members, Management, Human Resources, Accounting and Clients and performs any other related duties as required or assigned SKILLS Computers: Proficient in Microsoft office Suite (Word, Excel, PowerPoint,and Access), WFM tools: Aspect- Citrix, RTA Module, and, 10 key data entry Problem-solving skills Positive attitude Positive language Email communication Active listening and strong phone contact handling skills Proven customer support experience Ability to multitask and prioritize and manage time effectively |
