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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfile Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Self-starter and self-motivator whos comfortable in dealing with outside companiesin negotiations and dispute resolution. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with internal and external customers as well as the public Working knowledge of current customer systems and PC skills Strong computer skills, with expertise in MS Office software capable of setup MS Office databases. The ability to perform multiple task, prioritize and organize data and processes. Background in Distribution Construction (15years)EducationB.A., Sociology, West Virginia State University, Institute, West VirginiaA.A.S., Business Administration, West Virginia State College, Institute, West VirginiaExperience & Accomplishments/LicensesProgram CoordinationProperty and Casualty Adjuster License: West Virginia, Kentucky, Louisiana, Texas, Arkansas, Indiana, Oklahoma and MichiganLicense Federal and State Tax PreparerPower up and Lead ChampionAAERG Member, Chapter Chair/Liaisons for APCOFour years experience as sales supervisor.Business owner for five years with a staff seven staff membersManagement/Supervision Responsible for managing, coordinating and implementing new projects Directed recruitment and retention of staff of 20 employees. Trained, supervised and evaluated staff, coached improvement management skills.EmploymentRisk Insurance Management Claims Adjuster III, American Electric Power Co., Charleston, WV, April 2008 PresentAdjust liability claims by investigating the matter with the claimant or responsible party, researching databases, and consulting with line department and other departments as needed.Obtain available documentation, such as police and fire reports, documentation of nature and cost damages to property or, documentation of damages to claimant/customer propertyInteract extensively with various parties throughout the claims process, from initiation through resolution.Recognize and resolve complex questions of coverage under the insurance policy.Determine liability of Company or responsible party based on facts found in the investigation, the tariffs and Tort Law.Determine proper expense and indemnity reserves. Recognize the threshold and requirements for reporting claims to excess carriers.Evaluate damages for reasonableness, amounts owed or payable, and proper format (e.g., signed and dated claim worksheet) Evaluate damages for reasonableness, amounts owed or payable based on liability and damages. Advise management of any unusual challenges and develop action plans to manage them.Accurately and timely document the investigation, liability, and damages in the CSStars claim file. Complete reports and comply with internal policies and procedures. Clearly communicate concise action plans for moving the case to resolution, i.e. Claim Committee reviews.Respond to Commission complaints and complaints forwarded or referred to Senior Management.Manage litigation matters by coordinating and collaborating with in-house counsel. Assist outside legal counsel in the preparation of and response to the litigation process.Complete reports and comply with internal policies and proceduresWork management systems applications such as STS, Spectrum, OPS, MACCS, TDWM, Power On, Field View and TOA.Assist in Training: Accident Investigator Training and Minor Claims sessions.WST Administrative Associate, Appalachian Power Co, Charleston, WV June 2001 April 2008Responsible for performing duties assigned in the work scheduling process in an area office including the scheduling and coordination of all non-engineered jobs for the distribution servicers and engineering work force.Work with in the DWMS system, including contacting the customer, relaying technical information and determining the requirement that is needed for construction of customer services.Perform duties assigned in the work scheduling process in an area office using work management systems applications such as STS, Spectrum, OPS, MACCS, TDWM, Power On, Field View and TOA.Interface with engineering, stores, and meter department.Interface with customers and expedite work as necessary to meet schedules which include scheduling as needed / update customer requirements/ monitor workload / utilizing mainframe applications s as needed.Establish and maintain filing systems, communicate with a variety of internal and external customers in responding to inquire and resolving issues.Other responsibility included on call for operations center - dispatch and storm trouble in addition to Utilizing GE's Power - On software and OMS.Incoming and outgoing correspondences, telephone calls and visitors.Maintain databases with accuracy and speed.Providing customers information regarding basic service design requirements, city ordinances, code requirements and service policies, coordinating with design engineersT & D Clerk Line Clerk and Dispatcher Clerk, Appalachian Power Co, Charleston, WV 2001 1993Various T & D duties over the years, which including but not limited to providing support for T & D line sectionManaging OPS work flow, scheduling with customer, maintenance of work orders, closing work orders, tool supply clerk, assisting in damage claim request, utilizing mainframe application such as TDWM, TDIS, MMSM (Stores), UTR, OPS, MACCS and PSP.Timekeeping entry and on call for operations center - dispatch and storm trouble as needed.Customer service representative in the T & D Line Section, which included a high volume of call with multiple phone lines. |
