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Experienced professional with a proven track record of deliveringexceptional support to meet customer needs. Skilled in managing concerns, resolving conflicts, and maximizing customer satisfaction. Strong background in customer relations and communication, seeking a role as a concierge/caregiver.Work HistoryStreet Address /01 -CurrentCandidate's Name
Apex Home Care, 4711 Lauriefrost Ct Alexandria VA22309 Organized recreational activities for patients'' mental stimulation and social engagement,enhancing their quality of life. Administered medications accurately,contributing to overall health and well-being ofpatients. Assisted patients in managing chronicconditions, helping them develop and maintaina healthy lifestyle. Supported patients in adhering to dietaryrequirements, preparing nutritious meals tailoredto their specific needs. Increased patient mobility through physicaltherapy exercises and proper use of assistivedevices. Taking extensive care of patients specificallyStroke/Dementia.2022/02 -CurrentConciergeFIRST IMPRESSION SERVICES, Washington DC, USA Implemented effective organizational systems tomanage incoming requests and track progresson outstanding tasks. Maintained front desk's concierge book toprovide visitors with access to relevant localinformation. Streamlined communication betweendepartments, ensuring efficient service deliveryto guests.Education2024/04 - CurrentCertified Nursing Practice:NursingCNN American GlobalInstituteDegree in library andinformation science: LibraryAnd Information ScienceKenya Methodist University KenyaDiploma in HotelManagementKenya School of ProfessionalStudies  KenyaKenya Certificate ofSecondary EducationMadira Secondary SchoolsKenya Certificate of PrimaryEducationMululu Primary SchoolSkillsLeadership skills andeffectiveness.Flexible and adaptive, teamadaptability.Customer serviceExceptional communicationEnd of life careVIOLET ANDAVUKIConcierge Maintained detailed knowledge of localattractions, events, and services to better assist guests in making informed decisions. Provided exceptional customer service todiverse clientele, fostering an atmosphere ofinclusivity and respect. Assisted guests with special needs or requests,demonstrating empathy and understanding inevery interaction. Enhanced guest experiences by providingpersonalized recommendations and assistingwith reservations. Supported event planning efforts, contributingto the successful execution of memorableoccasions. Kept up-to-date on industry trends and bestpractices in order to continually enhance thequality of services offered. Addressed customer inquiries with timely andprofessional responses via phone, email and in-person interactions.Personal Information Date of Birth: 02/22/1980. Gender: Female. Nationality: Kenya. Reporting duration: ImmediatelyDisclaimerI hereby declare that all the information givenabove is true and correct to the best of myknowledge and ability. If given a chance to serveyou I assure you that I will execute my duties for the total satisfaction of my superiors and for the growth of the company.Dementia CareMobility supportEmotional SupportCompassionate CareClient ConfidentialitySeizure ManagementMeal PreparationRecreational activitiesplanningLanguagesEnglishAdvanced (C1)ContactAddress2405 windbreak driveAlexandria VA 22306, 2405PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLE.