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Click here or scroll down to respond to this candidateCandidate's Name
Alexandria, U.S. Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETECHNOLOGYWORK HISTORYA.I. CONTENT ENGINEERING ANALYST Street Address /2024 to CURRENT Global Logic LLC Remote Delivered project data at the highest possible quality standard Quickly learned new project requirements and delivered to desired productivity and accuracy levels Optimized existing processes, and provided ongoing feedback on tools and methods Interpreted customer feedback and helped drive programs to improve numbers Understood and applied project/stakeholder requirements Generated project analysis on a timely and needed basis Adapted and executed swift changes to project policies. OWNER & LEAD INSTALLER 01/2012 to CURRENTHEB-Tech Consulting Alexandria, VA Troubleshoot & repair desktops, laptops, printers, and other agricultural electronics for local farmers Install agriculture and financial software packages for regional farming community members Install network adapters, modems, switches, repeaters, network outlets, CAT-7 and RG-6 cabling Train end-users on new features and tools to optimize efficiency, productivity, and profitability Support residents' technology needs at the Watergate @ Landmark Condominium community.ASSET PANDA RECONSTRUCTION MANAGER 08/2023 to 10/2023 Community of Hope Washington, DC Provide a complete system clean-up of over 700 employees and 1,200 computer assets Manage four IT Support Specialists and four IT Support Externs in the proper use of Asset Panda Use Kaseya RMM to track and manage computer assets on local and remote networks Securely wipe, dismantle, recycle/dispose of any outdated or damaged computer-related equipment Provide quick repairs or replacement of internal parts for all laptops, desktops & printers Manage the storage and deployment of all available, surplus, and disposed computers, printing, peripheral and cabling devices and supplies Provide basic Tier 2 support to Community of Hope admins, employees, patients, and guests.COMPUTER OPERATIONS TECHNICIAN II 01/2023 to 05/2023 Northern Virginia Community College Springfield, VA Support 3,500 medical students and over 100 faculty, staff, and support employees SME for imaging, updating & deployment via SCCM for Win 10/11 desktops, laptops and tablets Track and manage 700+ physical and digital assets using Asset Panda Maintain end-user tickets using the SmarterTrack Ticketing System Troubleshoot & repair Mac/Win desktops, laptops, printers and other deployed equipment Support Extron & Crestron A/V operations in lecture halls and classrooms. TIER 2 LEAD SUPPORT ENGINEER 07/2022 to 12/2022National Institutes of Health Bethesda, MD Resolve escalated tickets in ServiceNow via in-person, telephone, email, or Bomgar remote Troubleshoot & repair Win/Mac desktops, laptops, printers, and other deployed equipment Image macOS using JAMF and Windows 10 using SCCM Program and deploy new VoIP telephones across NIH campuses. TEAM FIELD MANAGER - RECYCLING PROJECT 03/2022 to 04/2022 KIPP-DC Charter Schools Washington, DC Led and supported a team of 10 field technicians and two administrators at eight P3-12 charter schools to locate, recover, and log over 4,000 devices considered repairable under warranty, damaged beyond repair, or past end- of-life; all beyond usability were picked up for e-recycling. LEAD & SENIOR TRAINER - KRONOS DEPLOYMENT 08/2020 to 11/2021 Washington Metropolitan Area Transportation Authority Washington, DC Onboard, train, schedule, and support eight Tier 2 MetroTime technicians for 24/7/365 support Support 9,000 WMATA employees' training, deployment, and use of KRONOS Workforce Central Assist all ranks of the Metro Transit Police Department's training & use of TeleStaff and WFC Team with Payroll, Human Resources & Kronos Leadership to resolve configuration issues Provide MS Teams, telephone & email support to troubleshoot timecard, scheduling & time-off issues.SENIOR TRAINER - GOTRS 2.0 DEPLOYMENT 10/2019 to 12/2020 Washington Metropolitan Area Transportation Authority Washington, DC Support 2,000 contractors and employees using GOTRS 1.0 (General Order Track Rights System) Train current Requestors for the deployment of GOTRS 2.0 Update all training materials to show visual and operational changes in GOTRS 2.0 Plan, create and manage all Requestor training sessions using WMATA's ELM app Using Microsoft Teams, facilitate audio & video training sessions for 100% online demonstrations using VPN connections, training environments, and follow-up videos provided to class participants.TIER 2 SOLUTIONS SPECIALIST 06/2019 to 10/2019Focus Data Solutions Alexandria, VA Provide phone, remote, and on-site technical support to 53 small-to-medium businesses Troubleshoot hardware issues, conduct problem analysis, manage hardware/software configuration and installation, troubleshoot communications devices and peripheral equipment Completed assigned project work, configurations, installations, migrations, and troubleshooting.TRAINING MANAGER & TIER 3 TECHNICIAN 05/2018 to 06/2019 Washington Metropolitan Area Transportation Authority Washington, DC Support 18,000 contractors and employees in all areas of technology and communications Onboard new Help Desk technicians via badging, training & setup of all network accounts Re-image Dell desktops, laptops & tablets with Win 10, Office365/2016 & other baseline applications Support deployment & retraction of Kronos Workforce Central & re- activation of PeopleSoft Timeclock Install large-scale deployments of desktops, secondary displays & printers at flagship locations Support VIP customers and Special Projects at the request of the IT Deputy Chief, Chief & COTR Perform RAM & HDD upgrades and printer fuser replacements as part of the Break-Fix team.SENIOR TRAINER & TECHNICIAN ASPEN SIS 05/2015 to 09/2016 DC Public Schools Washington, DC Training base of 50,000+ district employees; 60,000+ students SME, classroom, and training specialist for Aspen SIS Gradebook training program Develop comprehensive master schedules for 120+, K-12 school buildings Create and deliver online support using MS Office, WebEx, Captivate, and Camtasia Create, proof and update training and support documentation, including quick reference guides Troubleshoot software, hardware & network issues via Aspen hotline, email, walk-in & school visits Oversee the District's PARCC standardized assessments at on-site school locations.SENIOR TRAINER & TIER 2 TECHNICIAN 02/2013 to 05/2015 U.S. Patent & Trademark Office Alexandria, VA Training base of 11,000+ patent examiners, both local and remotely across the COTUS Classroom trainer for patent examining proprietary software, COTS and GOTS SME and training developer for MS Word 2016 training modules Troubleshoot software and hardware via Group Chat, Hotline, email and face-to-face assists Create and deliver online courses using MS Office, WebEx, Captivate and Camtasia Encrypt, image, configure & troubleshoot laptops, desktops, displays, printers & projectors.MATHEMATICS PROFESSOR 07/2004 to 10/2011Multiple Institutions Ohio & MichiganUniversity of Toledo (2007 - 2011)Bowling Green State University (2006)Owens State Community College (2004 - 2011)Monroe County Community College (2007)EDUCATIONMaster's Degree Mathematics 08/2006Bowling Green State University, Bowling Green, OHBachelor's Degree Mathematics 12/2003Bowling Green State University, Bowling Green, OHTECHNOLOGYCOORDINATORTECHNOLOGY COORDINATOR 01/2004 to 07/2010Libbey High School Toledo, OH. |
