| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateFrisco, TX 75035 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold Profile.Candidate's Name
PROFESSIONAL SUMMARYProven Customer Service Officer with a track record of enhancing customer satisfaction at United Protective Services. Skilled in complaint handling and Microsoft Outlook, I've effectively resolved complex issues, leading to significant improvements in service delivery. My ability to train and collaborate has fostered team growth and efficiency, achieving notable customer loyalty and satisfaction levels.SKILLSData EntryComplaint HandlingCustomer FocusCall center experienceService RecommendationsProgram ManagementCustomer ServiceProblem-solving abilitiesMicrosoft OutlookWORK HISTORYCUSTOMER SERVICE 01/2020 to 06/2024United Protective Services, Dallas TexasAddressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.CUSTOMER SERVICE 03/2014 to 01/2020Marksman Security, Dallas TexasManaged access control systems efficiently, ensuring accurate records of employee badges for restricted areas were always maintained.Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.CUSTOMER SUPPORT SPECIALIST 05/2010 to 03/2014Strategies Security, Dallas TexasImplemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.Reduced call handle time, allowing for more customer inquiries to be resolved each day.EDUCATIONCollin County Community College District, Plano, TXHigh School DiplomaProject Management CertificationBusiness Continuity and Disaster Recovery |
