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Click here or scroll down to respond to this candidateTYREKROBERTSJacksonville, FLPHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated and customer-focused professional with a strong background in fashion and retail management. Seeking a long-term position that leverages my extensive experience in sales, customer service, and team leadership. Proficient in digital sales platforms, POS systems, and office software. Known for excellent interpersonal skills, a keen eye for aesthetics, and the ability to drive sales and enhance customer satisfaction.PROFESSIONAL EXPERIENCEFOODSERVICE TEAM MEMBERCava Jacksonville2023-2024- Managed the digital line, efficiently processing online orders with accuracy and speed.- Operated the POS system, handling transactions and providing excellent customer service.- Ensured compliance with health and safety standards in a fast-paced environment.- Collaborated with team members to maintain a smooth workflow and high service standards.ASSISTANT STORE MANAGERDollar General Jacksonville FL2021-2023- Supervised daily store operations, including inventory management, merchandising, and staff scheduling.- Led a team of sales associates, providing training and guidance to achieve sales targets.- Enhanced customer satisfaction by resolving issues promptly and professionally.- Implemented promotional strategies to boost sales and maximize store profitability.SALES ASSOCIATE & CASHIERExpress Clothing Company Orlando FL2020-2021- Assisted customers in selecting outfits, offering styling advice to enhance their shopping experience.- Operated the cash register, handling transactions and returns with accuracy.- Participated in inventory management, restocking items, and maintaining an organized sales floor.- Contributed to store sales targets through effective upselling and cross-selling techniques.CUSTOMER SERVICE & MANAGEMENTPlanet Fitness (Seasonal Position) Jacksonville FL2020Responsible for maintaining a comfortable clean and friendly atmosphere for all club members and guests.Delivering exceptional member experiences and building strong relationships; providing service that exceeds the expectations of members.Responsible for enhancing the member experience by maintaining a clean club environment with a strong attention to detail and focus on consistency.REMOTE CALL CENTER AGENTGulf Coast Collection Services Remote ( Jacksonville FL)2020-2021- Managed inbound and outbound calls, assisting customers with account inquiries and payment solutions.- Utilized CRM software to track customer interactions and update account information.- Developed strong communication skills, handling difficult conversations with professionalism and empathy.- Worked independently, meeting performance targets in a remote work environment.TOP SALES ASSOCIATEBath & Body Works Round Rock, TX2019-2020- Consistently achieved top sales performance by understanding customer needs and providing tailored - product recommendations.- Assisted in merchandising, ensuring the store was visually appealing and stocked with popular products.- Delivered exceptional customer service, building strong relationships with repeat customers.- Processed transactions and managed the register, ensuring accuracy and efficiency.SKILLS- Customer service- Communication- Inventory management- Stocking- Cash handling- POS operation- Team collaboration- Leadership- Time management- Multitasking- Computer Literacy- Sales & Merchandising |
