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Click here or scroll down to respond to this candidateCandidate's Name
Hoover, AL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.SKILLSManaging office of diversified peopleIndustrial ServicesTeam LeadershipProficiency in Office programsAdaptabilityOrganizational SkillsTime management abilitiesProficiency in AutoCADQuality InspectionDefect monitoringWORK HISTORYPRODUCTION WORKER 03/2024 to CURRENTMercedes Benz US International Vance, ALUsed established assembly instructions to complete jobs quickly, accurately, and with zero errors.Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.Collaborated with other production workers to achieve smooth running of production line.Followed safety protocols to prevent accidents and injuries to self and colleagues.QUALITY SPECIALIST 02/2022 to 03/2024Integrated Power Services Birmingham, ALWork to execute Quality improvement strategy aimed at improving overall Quality and manufacturing operations throughout facilityEnsure sustainability of Quality Management System as well as standardized operation proceduresFacility maintenance as well as role in technical design / quotation process of high voltage stator bars and coils.Educated employees on specific QA standards and confirmed maintenance of standardsProvided regular updates to team leadership on quality metrics by communicating consistency problems or production deficienciesCompleted deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remediesCollected and analyzed data to measure effectiveness of quality control processesReported problems and concerns to managementRENTAL COORDINATOR 01/2021 to 02/2022Equipment Share Birmingham, ALWork with outside sales to maintain customer relations through sales calls, provide customer quotations, and write rental contractsSchedule equipment deliveries and pick-ups.Resolved issues through active listening and open-ended questioning, escalating major problems to managerEvaluated operational practices and identified improvement opportunities to develop revisions for systems and proceduresCUSTOMER SERVICE 01/2020 to 01/2021Integrated Power Services Dothan, ALWork with outside sales to maintain customer relations through sales calls, provide customer quotations, and educate outside sales/customers on new product innovationsPrepare work plans and parts lists for repair workSchedule shop work, deliveries and handle subcontracted work.Increased client retention by providing superior customer serviceDeveloped and implemented strategies to deliver quality customer serviceIncreased customer service success rates by quickly resolving issuesIncreased customer service ratings through personable serviceAFTERMARKET SALES MANAGER 01/2019 to 01/2020OMi Crane Services Birmingham, ALPerform outside sales role to maintain customer relations through sales calls, provide customer quotations, and educate customers on new product innovations and offerings.Achieved sales goals and service targets by cultivating and securing new customer relationshipsManaged accounts to retain existing relationships and grow share of businessCompiled and analyzed data to determine approaches to improve sales and performanceCUSTOMER SERVICE 01/2016 to 01/2019Integrated Power Services Birmingham, ALWork with outside sales to maintain customer relations through sales calls, provide customer quotations, and educate outside sales/customers on new product innovationsPrepare work plans and parts lists for repair workSchedule shop work, deliveries and handle subcontracted work.REGIONAL SALES 01/2016Nachi America Greenwood, INMaintained customer relations through sales calls, provide customer quotations, and educated distributors/customers on new product innovations.ACCOUNT MANAGER 01/2015 to 01/2016Tomita USA Anniston, ALMaintained customer relations through sales calls, provide customer quotations, and educate customers on new product innovations.QUOTATION SPECIALIST 06/2014 to 01/2015Motion Industries Irondale, ALPrepared quotations for corporate account customersResearched sourcing of new items and developed approved vendors.OPERATIONS MANAGER 01/2013 to 06/2014Konecranes Inc. Trussville, ALManaged office of five support personnelOversaw/Prepared quotations for service work on Customers equipmentPrepared detailed job scopePrepared detailed parts and equipment listsReviewed Contract Terms & ConditionsDirected day to day operations of office.SALES ENGINEER 01/2012 to 01/2013Tungaloy of America Arlington Heights, ILMaintained customer relations through sales calls, provide customer quotations, and educated customers on new product innovations.SERVICE MANAGER 05/2009 to 02/2012Konecranes Inc. Trussville, ALManaged office of four support personnel and fifteen techniciansDefined Standard Operating Procedures for business processesP&L responsibility for $6M in annual SalesReviewed contract T&C's and develop annual budgetsDirected day to day operations of office.SERVICE COORDINATOR 01/2007 to 05/2008Konecranes Inc. Trussville, ALResponded to customer needs through competent customer service and prompt problem-solving.Maintained and managed customer files and databases.Coordinated logistics for customer orders.Responded to customer calls and emails to answer questions about products and services.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.SERVICE SALES REPRESENTATIVE 06/2006 to 01/2007Konecranes Inc. Trussville, ALUnderstood each target customer's business model, mapped out organization, and identified unique technology needs.Responded to customer questions via telephone and written correspondence.Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.ACCOUNT MANAGER 01/2005 to 01/2007Schott North America Louisville, KYOversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.Identified key entry points to enhance market penetration and maximize returns.Liaised with marketing and sales teams to develop targeted campaigns.Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.Met with customers to discuss and ascertain needs, tailor solutions and close deals.TECHNICAL SALES REP. 01/2004 to 01/2005U S Filter/ION Pure Metairie, LAFurnished customers with exemplary service, helping build lasting, lucrative partnerships.Collaborated with customers and asked questions to assess needs and budgets.Attended local and national trade shows to discover new products and services for addition to company's current offerings.TECHNICAL SALES REP. 01/2000 to 01/2004Praxair Services Inc. Baton Rouge, LAFurnished customers with exemplary service, helping build lasting, lucrative partnerships.Collaborated with customers and asked questions to assess needs and budgets.Used consultative sales approach to understand and meet customer needs.Serviced existing accounts on regular basis to maximize revenue.Leveraged proven sales methods to increase revenue and surpass sales objectives.SALES PRODUCT SPECIALIST 01/1998 to 12/1999Beloit Corporation Beloit, WIResearched product's technical specifications and accurately communicated information.Continually expanded knowledge of tissue converting product line.Logged phone numbers and email addresses to contact customers for follow-ups.Created database of all equipment models and serial Numbers.DESIGN ENGINEERING, PROJECT PLANNING 01/1993 to 01/1998Pellerin Milnor Corp. Kenner, LAWorked directly with sales, product management, quality and design engineering to address customer concerns and identify potential product improvements.Reviewed proposed engineering designs for manufacturing feasibility.Worked with Pro-E and AutoCAD.EDUCATIONBachelor of Science Industrial Technology 05/1992Southeastern Louisiana University, Hammond, LAPROFESSIONAL HIGHLIGHTSSr. Level Sales/Management Professional looking to put my skills and experience in Project Management/Management/Technical Sales/Strategic Planning/ Quota Attainment to work to our mutual benefit.. |
