| Candidate Information | | Title | Care Representative Life Insurance | | Target Location | US-IN-Kokomo |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateSUMMARYLooking for a challenging position and high growth to prove my competence in the discharges of duties assigned and my commitment to complementing assignments to the best of my working capabilities.Highlights of QualificationsExcellent in collaborating teamwork to achieve project goalsWork with Microsoft Office, and always interested in passion to learn new technology.Multitask, active listener and result-oriented to meet business goalsExcellent verbal, written and strong communication skillsBusiness Analytics to support customer requirements and meet expected project objectives.EXPERIENCECLIENT CARE REPRESENTATIVE SEPTEMBER 2022-CurrentSunlife FinancialHandling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolutionAbility to work CCRSUP Access to file to forward Email, mail and fax to lawyers and members.Provide appropriate solutions for Medical, Drug, Dental, Vision, Gold, CDCP, Retirement,life insurance, Mortgage insurance, Disability Coverage, Claims and how to set up the Sunlife accountRegularly update and maintain customer accounts using computer software programs such as Pega, Siebel, Solar, Ultera, Spector, Telus, Nexus, HCL Notes, Bixie and CHESS.SUPPORT ADMINISTRATOR Sep 2021- June 2022Switch HealthResponding to client inquiries via phone, email or chatResolving client issues by guiding them through step-by-step solutionsReceived Positive Feedback from the clients within three months.Escalating complex client issues to appropriate internal teamsDocumenting and maintaining client communications and activities in customer relationship management (CRM) systemsCALL CENTER REPRESENTATIVE April 2021- Aug 2021ManpowerEffectively managed 80+ inbound customer calls regarding booking the vaccination.Receive a 100/100 score within three months and get positive feedback in a row by engaging with customers professional manner.Support sales goals and interact with sales leadsIdentify and escalate issues to supervisors.FULFILLMENT ASSOCIATEWalmart April 2019 MAR 2021Stock merchandise on the correct counter in the correct space according to the label or instructions to ensure stability.Maintain a clean work environment by keeping the area free of trash and products in the correct locationsReceived Shining Star of the Month award within 1 year and positive feedback.Work with the Department Managers in processing overstock and Modular Changes.ADMINISTRTIVE ASSISTANCEAvenues Clinic MAY 2017 MAY 2018Greeted incoming clients, answered their questions, provided directions, and notified staff when someone was there to meet or visit themScheduled appointments and maintained appointment calendarEnsured to call more than 80 to convince their visit to the clinic.Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%DATA ENTRY CLARKVETEA Foundation OCT 2012 MARCH 2017Compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entryGenerated spreadsheets with large numbers of figures without any mistakesMaintained customer confidence and protected operations by keeping information confidential.EDUCATION & CERTIFICATIONBACHELOR OF ARTS 2005North Gujarat University, Patan, IndiaBACHELOR OF EDUCATION 2006SNDT Womens University, Mumbai, IndiaDIPLOMA OF BUSINESS MANAGEMENT 2010Intech Institute of Technology, Brisbane, AustraliaMASTER OF INFORMATION SYSTEMS 2012Central Queensland University, Brisbane, AustraliaIT INFRASTRUCTURE BRIDGING PROGRAMME 2018Humber College, Toronto, CanadaCUSTOMER SERVICE GATEWAY PROGRAMME 2021Wood Green Community Services, Toronto, Canada |
