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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryTechnical support specialist with outstanding telephone, scheduling and documentation skills. Experienced in troubleshooting database system errors. I can offer a comprehensive technical background and advanced knowledge of Word Processor, Excel, Outlook, Publisher, CRM, SAP, TCP/IP Protocols and Windows Operating systems. Skills Expert In Microsoft Office Suite Critical thinking Skilled in Adobe Illustrator Project planning Skilled in Tableau Accurate and detailed Types 70 WPM Effective multi-tasker HTML and XML Excellent comprehensionWork HistorySales and Technical Support Associate Apr 2018-Feb 2022 TECO Energy 702 N Franklin St, Tampa, FL 33602 Developed and executed targeted sales plans based on market trends. Conducted market research and built key account relationships. Planned and executed sales operations improvement projects. Established and maintained a CRM system for tracking and managing key accounts. Conducted regular audits of sales operations and implemented training programs. Trained sales representatives in effective negotiation techniques and updated contract templates. Defined key performance indicators (KPI) for contractors. Provided training for technical support teams and conducted regular reviews of product installation processes. Managed installation of products and service delivery. Client Technical Support Agent Apr 2016-Jan 2017Dell (Convergys) 6302 E Dr M.L.K. Jr Blvd, Tampa, FL 33619 Followed up with clients to ensure optimal customer satisfaction. Maintained records of daily data communication transactions, problems and remedial actions taken. Referred major hardware and software problems and defective products to vendors or technicians for service. Trained users in the proper use of hardware or software. Evaluated and conducted technical and functional research and analysis. Identified and solved technical issues with a variety of diagnostic tools. Technical Support Agent Dec 2015-Apr 2016H&R Block (Convergys) 6302 E Dr M.L.K. Jr Blvd, Tampa, FL 33619 Resolved problems with malfunctioning products. Continuously applied quality-improvement methodologies to improve work processes. Researched and recommended network and data communications hardware and software. Escalated unresolved issues to appropriate support team. Presented analysis in verbal and written reports. Provided after-hours support for applications and project efforts where needed. Area Supervisor Aug 2014 - Dec 2015Ross Stores 2231 E. Hillsborough Ave, Tampa, FL 33610 Oversaw daily office operations for staff of 4-15 employees. Organized forms, made photocopies, filed records and prepared correspondence and reports. Earned management trust by serving as key holder, responsibly opening and closing store. Restocked inventory every month and reviewed cash operation data to verify proper replenishment. Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Independent Sales Representative Apr 2013 - Jan 2014 Vivint 12682 Telecom Dr Temple Terrace, Florida 33637 Processed accounts receivable and accounts payable. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientle. Effectively communicated with and supported sales, marketing and administrative teams daily. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Achieved sales goals and service performance requirements of $150,000 through new customer sales.EducationAssociate of Science CurrentHillsborough Community College 4001 W Tampa Bay Blvd, Tampa, FL 33614 |
