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Title Customer Service Project Manager
Target Location US-VA-Alexandria
Email Available with paid plan
Phone Available with paid plan
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Haja Z. Cole Cell Number: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL EXPERIENCECompass Strategic Solution Contractor Drug Enforcement Administration (DEA)Records Examiner Analyst/Paralegal II June 2021  PresentReview incoming documentation i.e. Advertisements, Equitable Sharings (DAG-72) for completeness and accuracy as well as file all returned mail and modify The Consolidate Asset Tracking System (CATS) with updated or additional information.Respond to Asset Forfeiture inquiries from CFF Attorney, Field Officers Divisions and Case Agents, including responses on appeals of disputed Claims/Petitions, DEA-6 (Report of Investigation), Indictments, and other program related inquiries.Prepares Request for Information (RFI) to the Field Officers for verification of addresses, incarceration status and to provide current information as appropriate.Work directly with Asset Forfeiture Chief Forfeiture Counsel to address all legal issues to ensure correct and complete processing of seized asset case files.Conduct thorough case analysis on disputed Claims/Petitions, DEA-6 (Report of Investigation), Indictments and Adoption paperwork to confirm accuracy and consistency as well as address any legal issues therein.Respond to general inquiries concerning disputed claim regulations, Forfeiture status, and Federal enrollment eligibility.Drafted correspondence and responded directly to incoming correspondence, as assigned, or routed to the appropriate individual. Ensure proper grammar and adherence to style requirements for a variety of documents, including congressional correspondence, reports, and memoranda.Maintain multiple, complete, detailed and accurate databases through use of Microsoft Excel.Prepare weekly statistical reports.Zimmerman Associates Inc Contractor Foods and Drug Administration (FDA)Quality Control Specialist/Technical Information Specialist October 2018  June 2021Analyzed, classified and interpreted complex narrative of regulatory documents for FDA personnel and partners.Assist with special projects, some highly visible, including research assignments, the development of presentations and meeting materials, and logistics coordination for meetings, hearings, etc.Processed time-sensitive documents pertaining to new tobacco products authorized through the FDAs substantial Equivalence Pathway.Scanned hardcopy files to electronic images, photocopied, handled/delivered mail and faxes.Prepared and proofread technical reports, flyers, documents, and correspondence for accuracy and completeness.Received training forms and records and routed to the appropriate party and file.Performed other work as required or assigned.Hope Found Inc.Program Coordinator/QIDP March 2013-December 2017Advocated for and seeks innovative ways to provide necessary support for people with an intellectual disability to achieve their desired outcomes, and champion their rights.Facilitated new admissions and discharges; greeted visitors to the office; responded to telephone calls or referred to the proper individual, as appropriate.Completed assessments, personal outcome interviews, evaluations, regularly reviewed data and assimilated information into the individualized support plan or other applicable plans and reports.Attended all annual Individual Support Plan (ISP)/case conferences/meetings.Compiled travel paperwork for Clients and employees, and assisted in arranging travel, including transportation and.Provided timely and accurate documentation, in compliance with policies, procedures and local regulations.Draft correspondence and respond directly to incoming correspondence, as assigned, or route to the appropriate individual.Ensured proper grammar and adherence to style requirements for a variety of documents, including congressional correspondence, reports, and memoranda.Assisted with or perform timekeeper duties. Assisted with leave audits.Filed and distributed copies of documents and forms in accordance with all federal, Department,and Division requirements.Implemented timely performance reviews for employees.Submitted monthly reports to Program Director on individuals progress, needs, and all other pertinent information relative to the services provided.Library Associates Companies Contractor Government Printing Office (GPO) Team Lead/Cataloging Supervisor Nov 2008  Feb 2011 (40 hpw)Assisted Project Manager with the day-to-day staff supervision and operation of the library.Supervised and served as the liaison between GPO management and assigned personnel.Managed team workload distribution and structure to ensure consistent good performance.Maintained required statistics, prepared monthly reports and maintained attendance records.Recommended changes to methods and procedures of workflow to improve project efficiency.Recruited, hired, trained employees, interpreted and applied library policies and procedures.Interpreted and verified bibliographic records or other data, and supervised shelving of library materials.File and distribute copies of documents and forms in accordance with all federal, Department, and Division requirements.Greeted visitors to the office; respond to telephone calls or referred to the proper individual, as appropriate.Library Systems & Services, LLC Contractor Library of Congress (LOC)Assistant Project Manager May 2007 - Sep 2008 (40 hpw)Managed two teams of approx. 45 library technicians and ensured that all key metrics of performance as per the LOC were met.Assisted in the purchase of office supplies and equipment. Assisted with office moves and setting up office space for new employees, including assigning and issuing computers, telephones, cell phones, and office furniture.Assist with arranging telephone moves and repairs as well as repairs of office equipment.Provided administrative and technical supervision of complete and active library programs within assigned areas of responsibility.Served as an advisor on cataloging practice for contract staff including the application of AACR2.Assisted with or perform timekeeper duties. Assisted with leave audits. File and distribute copies of documents and forms in accordance with all federal, Department, and Division requirements.Maintained attendance record; evaluated staff performance and ensured teams maintained a clean orderly work area.Attended meetings, performed clerical duties, and assisted in other areas of the project as needed.Team Leader June 2003  April 2007 (40 hpw)Provided supervision and administrative support to employees.Trained proofreaders to create bibliographic, holding, and item records.Utilized Voyager system to search and retrieve bibliographic records.Managed workflow and maintained the work quality.EDUCATION - STRAYER UNIVERSITYM.B.A. in Business Administration (Acquisition and Contracts) June 2012 Suitland, MDB.S. in Business Administration (Concentration - International Business) 2010 Suitland, MD

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