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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX (Street Address ) 773-3231 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESystems AdministratorSenior System Administrator and Military Veteran with over 7 years of proven experience in the United States Army. Possesses a comprehensive background in Cybersecurity, Network Administration / Management, Helpdesk Processes, Procedures, and Database Management derived from supporting domestic and global operations. Managed risk along multiple lines to protect assets, property, and equipment valued over $17M while meeting the expectations of senior leadership.WORK EXPERIENCECooper Aerobics 10/23 Present System AdministratorConfiguring and mounting Aruba access points through Aruba Central and command line interfaceTraining different departments on new applications and documenting the process for prospect hires.Provide desktop support functions to end users to resolve technical issues, either hardware or software issues.Identifies issues, problems, solutions, education and training requirements, upgrade requirements and any other operational requirements in order to support Cooper Clinic business operations.Image and configure new PC equipmentSupport third party software that includes clinical software and devicesAdminister Microsoft Office 365 productsWindows Server BackupsVMWare support and administrationIntegrates goals consistent with the objectives of the Information Technology department.Stays current with the latest applicable technology and practices.Ability to administer Microsoft Office 365 productsAbility to administer Microsoft Active DirectoryAbility to quickly learn new technology products to provide appropriate supportKnowledge to support VPN connectivity for remote employeesProvides and promotes a high level of customer service to internal as well as external clientele.Maintains a positive attitude and adheres to the Cooper purpose and core values.Follows all Clinic policies and standard operating procedures.Completes duties on site with consistent, regular, and reliable attendance.Accomplishes other duties as assigned.Aeg Vision 04/23 09/23System AdministratorMaintained 100% uptime by collaborating with support team to resolve 150+ remote device issues.Provided exceptional customer service by relaying technical knowledge and troubleshooting incidents related to desktop services and topology.Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed.Established priorities and completed objectives without supervision, showcasing strong problem-solving skills and exceptional customer service.Collaborated with team to ensure successful Layer 2/3 testing completion prior to customer site departure, achieving 100% operational network infrastructure and technical expertise.Maintained written process documentation, ensuring security and privacy levels for customer data, while mentoring peers.United States Army 09/15 - 03/23Senior Systems AdministratorStreamlined military operations center operations by providing 6 years of technical support experience and maintaining security and privacy levels for customer data.Configured 12 network devices using DISA STIGs, strengthening security and ensuring compliance with DISA standards.Provided exceptional customer service and professional communication during A&A process for Unclassified and Classified networks using EMASS; built strong partnerships with clients.Utilized technical skills to ensure 24/7 operational availability of 73 servers for 40,000 clients, supporting critical military services in the Texas Region.Improved internet connectivity for 400 users by managing mailboxes and network permissions, resulting in increased productivity and customer satisfaction.Independently troubleshot and resolved 100+ technical issues, including internet connectivity and VoIP phone support, maintaining exceptional customer service.Ensured 100% network connectivity for $1.5B Contractor Vendor Support (CVS) Retrograde; 0 late fees resulted in successful project completion.Implemented cybersecurity policy and procedures, based on extensive research of Risk Management Framework controls, resulting in a 30% decrease in security incidents for the Fort Bliss Tactical Network.EDUCATIONGeneral StudiesTarrant County College Arlington, TX, USA 05/2014 - 03/2015 MazapanInformation Technology Specialist Course Ft Gordon, GASKILLSActive Directory, Computer Technology, Customer Satisfaction, Information Security Compliance Management, Network Administration, Windows Servers, VPN, Microsoft O365, Connect Wise, Kaseya, Manage Engine, PowerShell, JAMF, Microsoft Intune, Azure, VMWare ESXI, Cisco, Aruba, Fortinet, Ring Central, Nextiva, Mitel.CertificationsOffice 365: End UserOffice 365: AdministratorMCTS: Windows 7, ConfigurationMicrosoft Windows 10: End UserMicrosoft Windows 10: End User First LookComptia A+ 220-801Comptia A+ 220-802Comptia A+ 220-901Comptia A+ 220-902Comptia Network+ 2014Comptia Security+ SY0-501Comptia Security+ SY0-401100-101- Interconnecting CISCO Networking Devices Part 1200-101 - Interconnecting Cisco Networking Devices Part 2 |
