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Title Customer Service Technical Support
Target Location US-NJ-Collingswood
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
9 W Browning Rd PHONE NUMBER AVAILABLECollingswood, NJ Street Address  EMAIL AVAILABLEEXPERIENCE:SECURITY SOLUTIONS INC. Wilton, CT 06/10 to 8/15PROGRAMMER /INSTALLATION COORDINATORProcurement of all hardware and software needed to complete installations of security systems.Schedule installations and assign technicians.Upon installation completion, responsible for remotely programming all devices: Smoke and CO detection, internal perimeter security alarms, motion detection and video surveillance.N-GEN STUDIOS/TRACYLOCKE Wilton, CT 08/06 to 10/08CUSTOMER SERVICE MANAGER / TECHNICAL SUPPORTInitiate new CS department for conducting business for N-GEN Studios customer base. Responsible for managing studio requests from internal TracyLocke clients, including satellite offices in NY, Dallas and Bentonville. Supervise staff of 3 customer service representatives.Support all aspects and disciplines of N-Gen Studio. Work with management in defining price point standards for studio and production services. Develop application specific Excel programs for the purpose of estimating, tracking and invoicing. Provide financial data reporting to senior management. Liaison to N-Gen specific client base.TRACYLOCKE Wilton, CT 2/04 to 8/06QUALITY CONTROL / PRODUCTION MANAGERThe Quality Control Manager is responsible for the inspection and approval of all materials and electronic media produced by TL studio.The Production Manager is responsible for scheduling and overseeing mock-ups and comps produced by TL production staff. This includes staffing, resource management, outsourcing, and equipment/supply procurement. On-site PowerPoint Specialist.TECHNELL Inc. Stamford, CT 9/00 to 11/03CATALOG PROJECT COORDINATORCoordinate the production of a 2020 page Engineering catalog. Oversee layout and creation of catalog pages, as well as trafficking to international printers. Manage cross platform conversions of artwork & pages from both Quark and PageMaker. Repurpose final files for interactive CDrom in PDF format. Maintain and update Windows 2000 server hosting PC and Mac clients.PMG 5 Danbury, CT 9/98 to 8/00MANAGER INFORMATION SYSTEMSWindows Network Administration. Responsible for maintaining 30- user NT server based network, running Win98 and Win2000 clients. Responsibilities include technical support and help desk for all software/ hardware solutions, Installation and maintenance of all computer hardware, operating systems, applications, printers and communication devices. Configure and maintain laptop computers used for onsite training and presentations. Manage MS-Exchange mail server, running Outlook 2000. Author public Exchange Calendar/Contact databases. Maintain 3-Com RAS server, Checkpoint Firewall and VPN host.Research and purchase new hardware and software as requested by senior management.Graphic art production: Create event-driven media presentations for Sales/Trade shows and product rollout. Shoot and Photoshop digital images for products and backgrounds. Produce desktop published print material, courseware and training aids.OMEGA ENGINEERING Stamford, CT 4/97 to 6/98PROJECT MANAGERManage staff of five; responsible for creating large volume catalogs and CD ROMs. Coordinate new product literature with engineering staff and vendors. Verify product pricing and item identification. Direct digital photo sessions for product photography. On-press production sign-off.Catalog production on both MAC & PC platforms running QuarkXpress, Photoshop, CorelDraw, Illustrator, Acrobat Exchange and other graphic related software.DELOITTE & TOUCHE LLP Wilton, CT 11/94 to 9/96GRAPHIC DESIGN/DESKTOP PUBLISHINGProduce various print, presentation, and display graphics using Ventura, CorelDraw and PageMaker. Convert databases from MS-Access, tables from MS-Word and presentations from PowerPoint to published documents. Assist in troubleshooting and upgrading user to Win95 network environment.PENTON PUBLISHING Hasbrouck Heights, NJ 8/94 to 12/96PUBLISHING CONSULTANTTrain production and editorial staff in the use of Ventura Publisher and Windows for the purpose of producing Electronic Design Magazine. Design production procedures for handling MAC cross -platform artwork. Create and revise magazine templates for conversion from an ATEX platform to Ventura for Windows. Create special sections, tables, equations and design elements for ED magazine.EDUCATION:NEW HORIZONS LEARNING CENTER Trumbull, CT 1999-2000Courses in Windows NT Administration and TCP/IPMONTCLAIR STATE UNIVERSITY Upper Montclair, NJ 1969 to 1972Commercial/Graphic Design 1972NEW YORK INSTITUTE New York, NY 1973 to 1974OF PHOTOGRAPHYCourses in Commercial Photography and darkroom techniqueCORNELL UNIVERSITY Ithaca, NY 1978-79Employed/studentCourses in CMS/VMS Computer Management for IBM 370 mainframes.Responsible for system resource usage and security monitoring.Related Interest:Proficient on PC and MAC platforms, server and network installations.Digital Photography: DSLR Product & Event shooting for presentation and case studies and commercial reality sites.Frequently used software include: PhotoShop, Lightroom, Illustrator, MS-Office, PowerPoint, Indesign, Acrobat. Internet Communications: Email, FTP, Client/Server, IM.

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