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1Candidate's Name
JohnsonEden Prairie, MN - PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEabguzova-johnson-31505973/Cyber Security Analyst ProfileSummaryGoal driven, results-focused, and highly dynamic professional currently enrolled in a Masters in Cyber Security. Well- versed at communicating with customers and maintaining high standards of service delivery. Skilled at analyzing risks and implementing mitigation strategies. Adept at collaborating with diverse team members across several projects and developing positive working relationships. Proven track record of consistently meeting performance targets. Technical ProficienciesPlatforms: Skills and Experience:* Security basics* Malware knowledge* Network Routing and Switching knowledge* Firewalls and IDS/IPS* Windows, Mac operating systems* Windows and Active Directory* Cloud technologies including AzureTools:Hardware:EducationMasters Degree In Cyber Security, 05/2022Saint Marys University- MinnesotaBachelors Degree In PsychologyMiddlesex University of London, Hendon UKMasters Degree In Bulgarian PhilologyUniversity of Plovdiv, Plovdiv, BulgariaProfessional ExperienceCigna, Eden Prairie, MN 09/2016  PresentCase Management AnalystCommunicate with inbound callers and serve as representative of Cigna Behavioral Health. Oversee password management, access control, and incident management processes. Uphold compliance with government and state 2regulations. Advise customers on benefits, eligibility, referrals, non-clinical resources, and risk assessments. Educate participants on individual plan design and various clinical and non-clinical resources. Open case files and register participants in the intake system. Formulate and implement risk mitigation processes and present substance abuse concerns.Consistently exceeded targets and performance metrics in fast-paced environments.Upheld exceptional standards of customer service.Assisted multiple projects involving outreaching High Cost Claim customers and referring them to relevant Case Managers.HFS Autism Therapy Center, Fridley, MN 03/2014  03/2015 Mental Health PractitionerFormulated and applied behavioral goals laid out in the ITP utilizing parent or caregivers input. Captured and tracked detailed invoice information. Provided treatment in accordance with best practices using multiple tools and techniques. Collaborated with cross-functional and diverse team members.Fostered and developed positive professional relationships with key stakeholders. Additional ExperienceBehavior Therapist, Minnesota Autism Center, Eden Prairie, MN Associate, Valley Staffing, Inc., Shakopee, MNProgram Trainer, Chrestomathy Inc., Eden Prairie, MN Cashier/Sales Assistant, Sears, Eden PrairieFront End Assistant, Costco, Saint Louis Park, MNLocation Manager, Nandi-Indian Goods, Sofia, Bulgaria/ Europe LanguagesBulgarian (Native)English (Fluent)Russian (Working Proficiency)Spanish (Working Proficiency)