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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. JJ Lemmon Rd, Apt 933Hutchins, TX Street Address
Phone: PHONE NUMBER AVAILABLEObjectiveHard-working, self-motivated, highly achieving professional who exhibits a positive can-do attitude and demonstrates a commitment to the job. I am interested in obtaining a challenging position that will leverage my strong analytical skills, communication skills and professionalism.Ability Summary Professional Communication Efficient Call Handling Thorough Documentation Quick Response to Critical Situations Accurate Claims Processing Proactive Issue Resolution Analytical AssessmentEmployment History10/2021 - 03/2024Customer Service Representative/CollectionsEmployment Solutions, Dallas, TX Expertly handled inbound calls concerning customers' prepaid and postpaid accounts, providing accurate and efficient assistance. Efficiently processed payments and made necessary adjustments, ensuring accounts were updated accurately and promptly. Proactively supported new hires during on-the-job training, providing guidance and answering questions to enhance their learning experience. Effectively assisted customers with paying on their past due accounts, offering solutions and support to help them manage their payments. Diligently arranged payment schedules and facilitated payment arrangements, ensuring customers had clear and manageable plans for their payments.03/2018 - 09/2019Patient Care CoordinatorAlliance RX, Irving, TX Skillfully processed inbound and outbound calls, ensuring effective communication and resolution of inquiries. Promptly shipped specialty medications to patients' homes and physician offices, ensuring timely and accurate deliveries. Accurately verified patients' insurance information, ensuring eligibility and coverage for medications. Collaborated daily with various internal departments such as billing, pharmacy, and patient financial services to streamline processes and resolve issues. Safeguarded the security of medical records, ensuring that confidentiality was maintained at all times.12/2015 - 01/2018Customer Care Service Representative/SMEOptum, Richardson, TX Accurately processed medical claims for prescription drugs, ensuring timely reimbursement and compliance with policies. Effectively assisted pharmacists with tier/co-payments for member benefits, facilitating smooth transactions and clear understanding of costs. Readily provided co-workers with additional assistance when support was needed, enhancing team productivity and cohesion. Promptly helped members with monthly premium payments for their health insurance, ensuring timely and accurate processing of payments.07/2013 - 08/2015CLAIMS REP/ILRSTATE FARM MUTUAL AUTOMOBILE, Richardson, TX Professionally communicated with customers and associates by phone, mobile app, click-to-chat, and internet reporting, ensuring clear and efficient information exchange. Collaboratively handled a large volume of calls in a team setting, maintaining high levels of service and support. Thoroughly gathered and documented loss information, ensuring accuracy and completeness for claims processing. Immediately served as the first point of contact when drivers had been in an accident, providing immediate assistance and support.10/2011 - 06/2012Foreclose SpecialistBank of America, Dallas, TX Diligently researched documents and pictures of court hearings, ensuring accurate and comprehensive information gathering. Consistently interacted with lawyers via e-mail to obtain additional information as needed, facilitating effective communication and information flow. Carefully assessed the eligibility of property owners for a restructured float, determining options to save their property.Education HistoryGeneral High School CurriculumHigh School DiplomaJustin F. Kimball,Detailed ReferencesReferences Available on Request |
