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Columbus, OH Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROCESS IMPROVEMENT INFORMATION TECHNOLOGY BUSINESS ADMINISTRATIONBusiness-minded, IT candidate, expanding into the technical support industry by training in a hands-on environment gaining multiple CompTIA, Linux and Microsoft certifications. Proven background in questioning and identifying requirements to meet the needs of the individual. Extensive experience drafting and managing complex reporting systems across various platforms. Able to effectively manage individuals and groups, mentoring, guiding, and training to excel. Instrumental in streamlining and improving processes, implementing optimized procedures designed to enhance productivity and increase compliance. Military Veteran; Inactive Secret Clearance.TECHNICAL SKILLS AND ATTRIBUTESLAN WANFirewalls & AntivirusDocumentationTechnical SupportActive DirectoryVirtualizationInstallationTroubleshootingResearch/AnalysisConfigurationRouters & SwitchesProcess ImprovementsPROFESSIONAL EXPERIENCEInsight Inc, Lewis Center, Ohio November 2019 January 2023Team Leader managed and supervised three personnel.Provided training to new employees on new processes and procedures. Coordinated with other various departments within the production lab were completed daily.Robert Half Technology, Dublin, OH September 2019Provides logistic support to Dinsmore & Shorl LLP including removing and step-up of IT equipmentWarehouse Packer, LBrands, Reynoldsburg, OH November 2018 June 2019Efficiently packed items into boxes ensuring satisfaction upon delivery to customerUtilized RF Scanner to select items for shipment and update inventory levels real-timePolice Officer, Mifflin Township Police Department, Columbus, OH September 2016 January 2017Conducted investigations, gathering evidence, documenting findings, and determining causesBuilt quality rapport with community members, encouraging strong communicationsDrafted comprehensive, detailed reportingIdentified legal requirements, analyzed data from investigations to successfully secure and execute warrants and perform interviews with witnesses and suspectsTeam Leader / Medic, U.S. Navy, National/International Postings (Honorable Discharge) 1993 2013Led multiple divisions and departments, leading administrative and technical while facilitating stellar training to increase unit cohesion and enhance efficiency.Moving away from paper to an electronic system; oversaw and verified accuracy and proper approval procedures involving the roll-out and function of the Leave Request software platform for Navel Branch AtsugiIncreased productivity and accuracy by developing and rolling out tracking systems to compile and analyze dataMaintained and monitored Naval equipment valued at $1M, and 2500+ confidential records, leading to a 68% increase in accountability of custodial care and maintenanceLed junior personnel, mentoring and guiding to excel in all aspects of daily duties and career aspirationsIncreased compliance from 40% to 98%, ensuring unit readiness by designing and implementing updated processes across various departmentsNational Defense Medal (2), Global War on Terrorism Service Medal; Navy Medals: Good Conduct (7), MC Achievement (4), Service Ribbon (6); NATO and Humanitarian (2) Service Medals; Afghanistan and Iraq Campaign Medals; Armed Forces Service Medal (2), Sea Service Deployment Medal, and Navy Pistol Shot Marksman MedalCERTIFICATIONS, EDUCATION & CREDENTIALSMy Computer Career, Westerville, OH Graduate November 2019Information Technology Security AdministrationCurrent Certifications: Microsoft Technology Associate: Security Fundamentals, Windows Server Administration Fundamentals, Mobility and Devices Fundamentals, Network+, CompTIA Server+Certifications in progress: CompTIA: Network+, Security+; Linux and Microsoft Technology Associate.Bachelor of Science, Criminal Justice Administration, Certificate in Cybercrimes, University of Phoenix 2017Ohio Peace Officer Training Commission 2016Associates Degree, Criminal Investigations, Everest College, Phoenix, AZ September 2013 June 2015 |