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Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY Microsoft Office Suite (MS) MS Excel MS PowerPoint MS Word Xactimate software Airtable & Google Sheets Illinois Commissioned Notary/Loan Signing AgentObjective:Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service in fast-paced and challenging environments. Adept at building rapport with customers and providing effective solutions to meet their needs. Detail-oriented and highly organized with excellent communication and problem-solving skills. Seeking a challenging customer service role to leverage my skills in enhancing customer satisfaction and contributing to the success of a dynamic team. Experience:Receptionist/Front Desk 10/2022-07/2023Kiddie Academy, Munster,INCEO K&E Royal Tingz 10/2020-Present Online Kids Clothing Boutique Sell Clothing & AccessoriesDelivery Driver11/2020-11/2021Alpha Dog Delivery-FedEx, Munster,INEstimator01/2019-02/2020C&N Construction, Hillside,IL Estimating for Insurance companiesCalled Insurance companies to negotiate and have them release funds for claims. Worked on Xactimate software Put in roofing orders and other duties as wellProject Assistant 04/2016-08/2017Trice Construction Company, Chicago, IL Data Entry daily, keeping track of the work coming in and what is being completed daily. Calling in to get work permits and dig numbers Complete weekly time sheets and etc Walk down sites to ensure work is completedPersonal Assistant to CEO/Receptionist 02/2015-08/2015 International Marble & Granite Supply Inc., Chicago, IL Assisted the owner, filing and organizing paperwork and office Answered calls, spoke with customers daily etc. Invoices were done daily, taking payments, etc. Mail Handler 10/2013- 01/2014The United States Postal Service (USPS), Chicago, IL Sorted military service directed mail items routinely and staged content for flight shipments Transported mail bins and carts between assigned export/ receiving workspace units; produced signage for flight directives Office Manager 01/2011- 11/2013Advance Presort Service Inc., Chicago, IL Managed mail reception systems and reviewed essential tracking reports, distributing 9,000-11,000 items daily Categorized content according to zip code targeted practices for different businesses including: billing reports, promotional advertising materials, and business-to-consumer service response materials Completed fulfillment services including: pre-sorting and barcoding materials; data processing, database maintenance, list services etc. Office Secretary 11/2010- 06/2012Dorsey's Tax Service, Chicago, IL Operated multi-line telephone communications system; receipted and transferred 50-125 inbound/ outbound calls routinely Replied to client concerns and questions via e-mail/ face-to-face communications; documented voicemail and live transmitted messages Processed cash and electronically funded, client service payments; distributed tax refund checks via hand-deliveries and USPS mail services; weighed mailing envelopes for stamp and other miscellaneous postage requirements Seasonal Sales Associate 09/2010- 01/2011Disney Store, Chicago, IL Interactively guided area traffic; processed guest purchases, operating point-of-sale (POS) machinery and an itemized accounting system Stocked items for sales and advertising displays connected to different product lines Customer Service Consultant 09/2007- 02/2010Macy's Inc.- Store, Oakbrook, IL Answered and routed over 250 inbound calls daily, regarding consumer purchases and business interests connected to all departments Collected POS processed purchase payments; handled credit card, check, and cash transactions; balanced over $10,000 in end-of-day revenue deposits as scheduled; packed sold items marked for postal mail shipments. Trained new employeesResearch Team Lead/ Sales Floor 09/2005- 07/2007Target Corporation- Store, Cicero, IL Collaborated with leadership teams to assist with zoning and inspecting 2-4 designated areas daily Led inventory and POS cash balancing efforts, to maintain quarterly feedback data and general day-to-day business functions Liaison between Frontline Cashiering Lanes and the Guest Services Department, relieving employees from shift-to-shift Trained new employees Scanned and stocked areasEDUCATIONSouthern New Hampshire University 2016-2017Business Administration/ Human Resource Management CONSTRUCT Program Graduate 2/2015 5/2015 Chicago Urban League East West University-Business Management, Chicago, IL 2007-2008 |
