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EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryAccountable for reviewing, tracking, and documenting compliance with mandatory and non-mandatory training, continuing education, and work assessments.Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions and collaborated with departmental managers to understand the skills and competencies required for the openings.Conducted or acquired background checks and employee eligibility verifications.Conducted new hire orientation and employee recognition programs and performed routine tasks required to administer and execute various human resource programs such as compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.Handled employment-related inquiries from applicants, employees, and supervisors, referred complex and/or sensitive matters to the appropriate staff, and attended and participated in employee disciplinary meetings, terminations, and investigations.Has maintained compliance with federal, state, and local employment laws and regulations, recommended best practices, and reviewed policies and practices to maintain compliance.Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources and talent management.EducationSt. Francis de Sales - Chicago, ILHigh school diplomaSkillsMicrosoft WordExcelPower PointTen-Key CalculatorADP payroll systemMicrosoft OutlookOracle Workforce ManagementP800UltiPro - UKGRisk ManagementHuman ResourcesTelecommunicationManagementFinancial ServicesCommunication skillsMicrosoft OfficeAdministrative experienceWork ExperiencePartners Professional Dec 2023 Mar 2024Apr 2023 August 2023Human Resources Generalist (2 Contract assigments)Responsible for hourly staffing and onboarding of new employees includingpreparation of new hire paperwork.Conducted or acquired background checks.Daily employee interaction and floor presence: resolving issues, answering questionsand working with employees and managers to encourage a culture of positiveemployee relations.Ensures that all policies are implemented and enforced consistently and fairly.Provides updates and regular communication to HR manager on building activityand escalates issue in timely manner.Responsible for managing all CJL HR systems for areas of responsibility includingUltiPro, HRIS, etc.Creates and maintains employee files and ensures all information is held in thestrictest confidence.Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations.Total Airport Services, OHare Airport - Chicago IL Jul 2021 - Sep 2022Human Resources GeneralistReports to MHRMReviewed, tracked, and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments. Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings.Conducted or acquired background checks.Reviewed and verified I9 forms, employment eligibility documents, and other HR records for accuracy and completeness.Conducted new hire orientation and employee recognition programs.Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.Handled employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.Attended and participated in employee disciplinary meetings, terminations, and investigations.Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management.Securitas Security Services - Downers Grove, IL Mar 2019 - Aug 2021Administrative Assistant promoted to Trainer.Reports to Manager. - (Facilities orientation, onboarding, training, and CPR classes)Ensured that new employees receive an effective orientation to the workplace and its facilities, as well as comprehensive onboarding to integrate them into the team.Coordinates training sessions/programs for Employees & Security Officers to enhance their skills and knowledge and arranged CPR classes to ensure that the employees are prepared for any medical emergencies that may arise in the workplace.Also handled other employee-related matters, such as benefits administration, performance management, and conflict resolution.Primary job function is to perform general administration and clerical support.Phone receptionists interact with staff, customers, and the public.Greets, provides, and verifies visitors for appointments and training.Handle delivers incoming and outgoing mail.Performed a variety of administrative support functions as assigned, including data entry, completion of form, maintaining uniform inventory, filing, and assisting with training.The Pampered Chef - Addison, IL May 1993 - Feb 2011Consultant Career Supervisor (2010 - 2011)Report to Manager. Facilitate the daily activities of 10-15 team members.Training, mentoring, and support of the Consultant Career Solutions Specialist team to meet productivity and accuracy standards.Produce daily, weekly, and monthly goals for team members to accomplish.Oversees daily operations of department staff, directs workflow, maintains standard of quality and turnaround time, makes decisions in service area of handling issues of a sensitive or complex nature received from external sales force or escalated from the Solution Center.Proactively offer feedback on appropriate performance metrics, including but not limited to attendance and communication, service level and quality.Provide for the administration of programs as well as the out-bound initiative communication process that will serve to increase Consultant retention.Provide clarification of policy and procedures to the sales field along with interaction involving various departments to assist in updating, creating related processes.Accomplishments:Developed training manuals and created SOP's.The Pampered Chef - Addison, IL Jan 2006 - Dec 2010Financial Services Risk Management Supervisor (last position held at TPC)Reported to the Director and facilitated the activities of 10-15 team members, processed payroll in ADP ensured monthly consultant commission paid.Evaluating, training, and primary support of the Financial Services Risk Management Specialist team. Communicates and ensures department goals are maintained.Processed and communicated results of time sensitive reports, such as Commission, insurance claims quality, service levels and production.Provided customer service to employees in the area of pay by entering time and time off requests into ADP.Ran reports, did quality checks, ran audits, and reconciled reports. Ran special reports as needed.Ensuring monthly commission checks are processed correctly for consultants.Accomplishments:Helped drive customer satisfaction from 30 days to within 48 hrs.Lowered the number of customer litigation filed.Developed training manuals and created SOPs for Show Resolution.The Pampered Chef - Addison, ILMail Receipt Telecommunication Supervisor Jan 2004 - Dec 2006Mail Receipt Supervisor Jan 2000 - Dec 2004Mail Room Supervisor Dec 1998 - Jan 2000Senior Order Processing Representative Jan 1996 - Dec 1998Order Processing Customer Service Representative Jan 1994 - Dec 1996Order Processing Mail Opener May 1993 Dec 1994Temp to hire. Sep 1992- May 1993 |
