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Rakesh ReddySenior Salesforce DeveloperEMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYExperienced Certified Salesforce professional with 8 years of hands-on experience in Salesforce.com CRM and Force.com platform as a Salesforce Developer and Administrator.Has a comprehensive understanding of CRM Business processes and is involved in various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Call center, and App-exchange applications. Constantly learning new software development technologies through industry seminars, professional organizations, and published materials. Ambitious and motivated worker known for efficient problem-solver when working independently or within a team.PROFESSIONAL SUMMARYCertified Salesforce professional with hands-on-experience in DevOps.Involved in using Lightning, Process Builder, and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.Working experience with Lightning Component Framework, using Lightning components in Visualforce and adding a lightning component to Salesforce. Proficient in configuring and customizing the Salesforce App.Experienced in developing lightning communities with Customer Community templates and custom lightning components using Lightning Community Builder.Created an unlocked package of Custom Lightning Application using Salesforce CLI and deployed it to Production by using Cumulus CI, Auto Rabbit, or GitLab CI/CD process.Experienced in integrating GitLab SCM (Source Code Management) with Salesforce.com and creating GitLab pipelines (Code-testing, integration-testing, and deployment) for Deployment Automation using Jenkins Continuous Integration and Continuous Deployments of code changes after changes are committed to the SCM master branch.Expert in project management tools like JIRA, Bit Bucket, Ant, GIT, GitLab, Cumulus CI, Auto Rabbit, Azure DevOps, and Jenkins CI/CD Tool.Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service APIs, etc. to achieve complex business functionalities.Stay current on Salesforce releases, new features, product roadmaps, and applications available from third parties on the Salesforce AppExchange.Proficient in developing and deploying applications using .NET, Java, Angular, JavaScript, HTML, SQL, and MongoDB, with expertise in both front-end and back-end development for scalable, data-driven solutions.Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.Capability of learning new techniques, and technologies and implementing them in the project successfully.Team player with good Interpersonal skills, a strong understanding of the fundamental business process, and excellent communication and problem-solving skills.EDUCATION & PROFESSIONAL CERTIFICATIONSMasters in computer science, Texas A&M University, USA (2024)Bachelor of Technology, Computer Science, Vardhaman College of Engineering, IndiaSalesforce Certified Platform Developer I.Salesforce Certified Administrator.Technical SkillsSalesforce Technologies:Salesforce CRM, Lightning Application, Aura enabled classes, Custom Lightning Components, Lightning Web Components, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards, Custom objects, Validation Rules, Formula Fields, Data Loader, Custom settings, Custom Metadata Types and Named Credentials.Integration Tools:Visual Studio Code, Salesforce CLI, Cumulus CI, Auto Rabbit, Azure DevOps, Diff Merge, GitHub Desktop, Git for windows, Service now, Task Ray, HP Application LifeCycle Management, Jenkins, GitLab, IntelliJ Idea, Illuminated Cloud, Postman, SOAP UI, Data loader, Workbench, Force.com IDE, Developer console, Sublime text and Mavens mate.Programming:Dot Net, Java, Apex, JavaScript, HTML, DHTML, XMLWeb Services:SOAP, RESTDatabases:ORACLE, Microsoft SQL Server, MYSQL, Teradata, MangoDBOperating Systems:Windows 10, Linux, Unix.EXPERIENCESr. Salesforce DeveloperSouthwest Airlines, Co.July 2024  Present Dallas, TXResponsibilities:Developed and implemented business workflows in Salesforce to automate the processes for managing travel funds, refunds, and reimbursements by optimizing the operational efficiency of Southwest airline servicesWorked with Apex triggers, classes, and batch processes to handle complex business logic and ensure data integrity during the processing of refunds and reimbursementsDeveloped custom reports and dashboards in Salesforce to provide real-time visibility into refund statuses, reimbursement processing times, and overall workflow efficiency.Implemented REST web service for external systems to integrate with Salesforce by using the JWT authentication mechanism using Connected Apps for authorization.Developed Visualforce pages by embedding Lightning components using Lightning Out.Set up and configured Communities using Experience Cloud for customers to provide details online services such as managing contracts, viewing unused benefits, and flight credits, and requesting support cases.Implemented Salesforce Connect for External Data Source & External Objects using OData 2.0 protocol to access real-time data from external systems and show it in Salesforce.Implemented Adobe Analytics to capture user page visit information from all pages in Community/Portal and generate reports.Implemented Lightning Data Services in Lightning Components to load, create, edit, or delete a record in a component without requiring Apex code.Leveraged APEX Controller to make a call for external requests to retrieve data from various APIs and display them to the customer community.Developed Reusable Aura Components using extended and Extensible, Lighting Web Components using Export and Custom Apex Controllers with dynamic methods.Developed Apex Classes, and Apex Triggers for various business requirements in application.Lead testing and implement system enhancements using techniques that preserve system integrity and drive a results-oriented environment.Define procedures, standards, measurements, accountability, and promote quality and quantity of work.Level of escalation to identify problems, perform root cause analysis, investigate information, perform impact analysis, formulate and execute plans to develop solutions. Mentor solutions.Developed Dynamic complex screens for customers, and partner communities using lightning screen flow, auto-launched flow via lightning flow builder.Developed Lighting Flow using Flow builder, which can be invoked from the Apex class.Environment: Salesforce.com Platform, Lightning Web Components, Visualforce, REST API, Lightning Components, Apex classes and Controllers, SOQL, SOSL, Triggers Schedule Apex, and Batch Apex.Salesforce Tools: Visual Studio Code, Salesforce CLI, JIRA, Data loader, Workbench.Senior Salesforce DeveloperCaterpillar PeoriaJune 2023  April 2024 IL, USAResponsibilities:Designed and developed end-to-end business workflows in Salesforce for managing Caterpillar product warranties, validation, claims processing, and approvals.Created custom Lightning components and Visualforce pages to enhance user experience and facilitate the management of product warranties and claims for Caterpillar products.Developed automation processes using Salesforce Flow, Process Builder, and Apex triggers to streamline warranty claim submission, validation, and approval workflows.Develop, Maintain, and support Continuous Integration (CI), and Continuation Deployment (CD) framework based on Jenkin.Developed CI/CD pipelines in Jenkins using Groovy, integrating Git for code builds and automating Salesforce deployments using the Package Development Model. Created Groovy scripts with Salesforce CLI to automate scratch org creation and validate changes by running tests as part of the CI/CD process.Responsible for the design, maintenance, and access control of Git repositories, while implementing and maintaining branching and build/release strategies tailored for agile development.Developed Lead Capture form for Lightning Sales Cloud App using Custom Lightning Web Components.Worked on Lightning components, lightning web components, Event registration, handlers, and apex classes for performing logic in the actions.Developed Aura components, Lightning Web Component, Visualforce Page for Quick Actions, and Swipe Actions in Salesforce 1 Mobile.Used Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks (like Bootstrap).Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.Developed Lighting Flow using Flow builder, which can be invoked from Apex class to Send Custom Bell Notifications to log-in Users.Salesforce Tools: Visual Studio Code, Salesforce CLI, SFDX, SourceTree, JIRA, Jenkins, Data loader, Workbench, Diff Merge.Salesforce DeveloperStratos StudioJuly 2021  Dec 2022 Bangalore, IndiaResponsibilities:Developed and optimized business workflows in Salesforce to streamline commercial vehicle loan processing, including loan origination, approvals, and disbursement.Automated approval processes using Salesforce Flow, Process Builder, and Apex triggers, ensuring faster loan processing and reduced manual effort.Customized and integrated Loan Application forms with Salesforce Lightning components to capture vehicle and loan details from customers and dealerships.Integrated Salesforce with Genesys (Call Center Technology) to help Customer care agents to receive inbound calls and Sales agents to place outbound calls to customers.Developed REST Web services consumed by Tealium Audience Stream (user profiling and data collection tool) to create Leads in Salesforce with the collected user information such as users geo location, products viewed.Created Lightning components dynamically at run time using Aura Create component and displayed them using Modals and Pop Overs by implementing Lightning Overlay Library.Developed CI/CD pipelines in Jenkins using groovy and in bit bucket using bitbucket-pipelines yaml script to do code builds from Git, bit bucket and perform the Salesforce deployments via Package Development Model (scratch orgs and unlocked packages to deploy the changes) or Org Development Model (sandbox and Metadata API to deploy the changes).Created CI/CD tasks in Groovy Script using Salesforce CLI (command-line interface) to automate the creation of a scratch org, validate changes by running all tests as part of the CI/CD process.Built a custom Lightning service console application for customer care agents, enabling them to process payments, and handle cancellations efficiently through a unified interface.Optimized call handling by integrating Salesforce with Genesys for both inbound and outbound calls, improving the efficiency of customer care and sales agents by providing real-time customer data during calls.Delivered Secure and Scalable Custom Notifications within Salesforce or from external sources by using Platform Events.Environment: Salesforce.com Platform, SFDX, Lightning Web Components, SOAP API, REST API, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, SOQL, SOSL, Agile/Scrum methodology, Custom objects, Custom fields, Web Services, Scratch Org, Workflow and Approvals, Apex Classes, Triggers.Salesforce Tools: Visual Studio Code, Salesforce CLI, SFDX, Azure DevOps, IntelliJ Idea, Illuminated Cloud, GitHub Desktop, Git for windows, Bit bucket, SourceTree, JIRA, version One, Jenkins, GitLab, Postman, SOAP UI, Force.com IDE, Data loader, Workbench, Diff Merge, Developer console, Sublime text and Mavens mate.Salesforce Product & Web DeveloperNavayuga InfotechMarch 2016  Jun 2021 Hyderabad, IndiaResponsibilities:Developed a Port application covering marine operations, cargo handling, and finance modules.Worked with external systems and automated workflows in Quixy using .NET and API integrations by showcasing a strong foundation for API-based integrations in Salesforce environmentsDeveloped a product with CFS application and integrated it with the marine module using APIs.Developed and maintained full-stack applications using .NET and Java for backend services and Angular for frontend interfaces, ensuring seamless integration and performanceDeveloped responsive UIs with HTML, CSS, and JavaScript, created RESTful APIs using .NET, and built modular components with Angular.Developed and deployed end-to-end applications using Quixys no-code platform, streamlining business processes and enhancing operational efficiencyDefined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Created workflow rules and defined related tasks, email alerts, and field updates.Designed and implemented complex workflows using Quixys visual interface, automating tasks and integrating applications with external systems to ensure seamless data flow and consistency.Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.Excellent experience with Databases such as MySQL, Oracle 10g/11g, and SQL Server 2005Expertise in writing Queries, Procedures, and Functions and performing data analysis using SQL server and Oracle.Expertise in creating Conceptual Data models, Process/Data flow diagrams, use case diagrams, Class diagrams, and State diagramsProficiency in the System Life Cycle includes developing and testing the applications.Experience using Agile and Extreme Programming methodologies.Implemented a CFS (container Freight Station) Application using the productDeveloped Test Classes for unit testingInvolved in Requirement-gathering techniques from Clients.Reviewed the code and other components developed by the team and performed functional Testing.Environment: Visual force (Pages, Component & Controllers), REST (Representational State Transfer) API, JavaScript, Angular, Sandbox, Eclipse IDE Plug-in, Windows XPWeb Development Tools: Visual Studio Code, Eclipse IDE, GitHub Desktop, Diff Merge, Jira, Jenkins, GitLab, IntelliJ Idea, Sublime text, Postman, Workbench, Force.com IDE, Git for Windows, and SOAP UI.