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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Baltimore, MDSUMMARYSeasoned Business Analyst with 19 years of experience in data analysis, process improvement, and cross-functional team leadership. Skilled in translating business needs into technical requirements, facilitating stakeholder communication, and executing UAT and production deployments. Seeking to leverage expertise in business process optimization and SQL reporting as a Business Analyst.WORK EXPERIENCEFIS RemoteBusiness Analyst II Nov 2020 - Aug 2024 Analyzed data requirements and collaborated with cross-functional teams to develop solutions addressing business challenges. Documented process flows and formulated functional improvement specifications to enhance operational efficiency. Translated complex business needs into actionable technical requirements, ensuring clear communication between stakeholders and IT personnel. Managed weekly pricing reports utilizing SQL and coordinated User Acceptance Testing (UAT), culminating in successful production deployment sign-offs.T. Rowe Price Owings Mills, MDData Governance Analyst, Business Analyst Apr 2015 - Nov 2020 Analyzed data issues to determine underlying causes and recommended policy and procedural enhancements to mitigate inefficiencies. Documented existing process flows and formulated requirements for functional improvements, contributing to streamlined operations. Designed and implemented organizational change management strategies that were embraced by key stakeholders and disseminated throughout the organization. Fulfilled the role of Scrum Master, guiding team operations and facilitating agile project management practices. Morgan Stanley Baltimore, MDDirector of Operations Apr 2014 - Apr 2015 Led the firm-wide implementation of Lean Six Sigma practices, enhancing operational efficiency and aligning performance with strategic objectives, which resulted in a 5% reduction in processing delays for new account openings within one quarter. Managed day-to-day operations and coordinated project schedules, ensuring seamless team workflows and spearheading departmental reinventions to optimize productivity. Developed and executed training programs to address knowledge gaps, leading to improved workforce performance and the successful rollout of initiatives across North American and European offices. T. Rowe Price Owings Mills, MDSenior Retirement Coordinator Jan 2002 - Nov 2010 Maintained confidentiality of proprietary client information while delivering exceptional service to both new and established customers by addressing concerns and crafting tailored solutions. Resolved complex operational issues, contributing to the improvement of business processes and strategic direction. Served as a primary point of contact for retirement plan clients, fostering relationships and enhancing client retention through diligent problem resolution. Managed financial documentation and coordinated the preparation of quarterly statements, while supporting clients with reporting system inquiries and report generation. EDUCATIONTowson State UniversityB.A., Spanish and Business AdministrationCERTIFICATIONSCertified Scrum Master 2019Yellow Belt in Lean Six Sigma methodologyCertified Agile Scrum Product Owner 2023SKILLSChange Management Process Improvement Product Management Data Gathering and Documentation Project Planning Scheduling Implementation Support Business Development User Acceptance Testing Dashboard Creation and Management Effective Presentation and Influencing Skills Business Process Improvement Framework Process Mapping Continuous Improvement Jira SharePoint Excel Blue Works Visio Quality Assurance Testing Strong Written and Verbal Communication Skills |
