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Click here or scroll down to respond to this candidateLAUVENCIAMARTINEMAIL AVAILABLEPHONE NUMBER AVAILABLEHouston, TX Street Address
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARYBianca Gonzalez - Healthcare AssistantHouston, TX 08/2018 - 06/2023Texlinka - CashierHouston, TX 04/2016 - 08/2018WORK HISTORYAssisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.Maintained clean environment with due consideration to health and safety issues and infection control policy.Lifted patients using appropriate equipment in accordance with moving and handling policy.Communicated effectively with patients and families to provide information about care and treatment.Arranged bedding and cushions to enhance patient comfort in bed and chairs.Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.Supported healthcare teams with basic physical assessments and diagnostic procedures.Helped patients with self-feeding and assisted feeding, based on individual needs.Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks. Facilitated personal hygiene management, feeding and ambulation. Documented patient information and care activities in electronic health record.Transported patients between rooms and appointments or testing locations.Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions Children Castles - Daycare WorkerHouston, TX 08/2013 - 03/2016C&C Personnel - Customer Service SpecialistHouston, TX 04/2011 - 01/2013with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues.Taught children to organize toys, wash hands, and share by leading by example. Encouraged good behaviors using positive reinforcement methods. Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.Monitored entrances and exits to maintain safety and organized environments.Distributed food, napkins, and beverages in preparation for snack time. Meticulously sanitized toys and play equipment.Maintained effective schedule balance between rest periods, active play, and instruction.Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Resolved concerns with products or services to help with retention and drive sales.Complied with company policies and procedures by encouraging positive and effective work environment among employees.Provided primary customer support to internal and external customers. Maintained and managed customer files and databases. Offered internal and external customers first-rate customer service to maximize satisfaction and business success.Handled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.Clarified customer issues and determined root cause of problems to resolve product or service complaints. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information.Processed customer service orders promptly to increase customer satisfaction.Utilized customer service software to manage interactions and track customer satisfaction.Tracked customer service cases and updated service software with customer information. |
