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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHighly motivated executive assistant with 5+ years experience. Excels in administrative support, event planning, calendar coordination, and project management. Well organized professional with a proven track record of self-motivation, creativity, and initiative with a strong commitment to optimizing processes and driving business growth. Adept relationship builder with strong communication abilities and exceptional emotional intelligence that excels in matrix and hierarchical structures. Highest level of attention to detail and the ability to handle confidential matters with discretion.Skills & Abilities Exceptional Verbal & WrittenCommunication Confidentiality Executive Support Problem Solving and Critical Thinking Relationship Building Time Management MS Office and G-Suite Organizational Skills Salesforce.com (CRM) Proficient Calendaring and Event CoordinationExperienceProgram AdministratorAchieve Test Prep- Remote02/2023- 01/2024 Demonstrated ability to cultivate leads and build relationships remotely using Zoom and Skype to host all client meetings Consistently increased cashflow for my customers by an average of 12% driving the cost per lead for my clients down and boosting overall profit for the organization Steadily increased sales revenue each month resulting in a 29% close rate overall Effectively monitored and managed incoming leads and opportunities through diligent use of Salesforce CRM Participated in weekly sales meetings and introduced the idea of taking meeting notes and collaborating resources for all sales representatives to the executive team to help connect our remote team and build employee relationships Cultivated relationships with the executive team to increase my understanding of the business and help to create resources for the sales orgaanization and training resources Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESales Enablement Manager/Executive AssistantDistance Learning Systems- Greenwood, IN04/2022- 02/2023 Overseeing the onboarding and training of new sales representatives and created a new employee orientation process for the organization Active monitoring of sales calls and interactions to provide effective coaching within the sales organization and increasing revenue by approximately 15% Shared best practices and effective sales skills to achieve department and organizational goals and increase overall sales for the fiscal year Responsible for addressing customer concerns and resolving complex customer inquiries Collaborated and provided administrative support to the National Director of Sales Built relationships with key decision-makers within the marketing/e-marketing and finance teams to maximize lead volume and to grow the business. Program AdministratorDistance Learning Systems- Greenwood, IN03/2021- 04/2022 Effective management of all web-based leads and inbound inquiries to drive business Consistently achieved a lead to opportunity conversion rate of 95% or higher. Demonstrated ability to cultivate leads and build relationships remotely using a wide range of online platforms and services for client engagement including Skype, Zoom, and Teams Effectively monitored and managed incoming leads and opportunities through diligent use of Salesforce CRM Made at least 60 outbound calls per day while managing both new and existing business. Consistently achieved target monthly goals to align with the business growth expectations Administrative Assistant IIElanco Animal Health- Greenfield, IN03/2019 02/2021 Proactively managed daily calendars and meetings for up to 10 business partners including Sr. Directors and Vice Presidents and their respective teams Coordinated approximately 400 meetings each month with participants in the US and OUS Orchestrated quarterly Town Hall Meetings for up to 500 participants globally for VP of Manufacturing and Technology and increased overall attendance by 25% Page 2Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Enhanced team connectivity and communication for my business partners and their respective departments through the adoption and integration of MS teams sites and a shared calendar Proactively built strong working relationships with other executive assistants and departments to streamline schedule coordination resulting in increasing flexibility in my business partners day by an average of 18%. Assist in the event planning logistics by calendaring, identifying and scheduling conference rooms/ venues setting up equipment, ordering materials and/or catering as needed. Adapts to change quickly to aid the leadership team and provide guidance and resources by streamlining administrative work and anticipates the needs of business partners as organizational adjustments are made Create and edit confidential documents, Excel spreadsheets and PowerPoint presentations. Review and respond to meeting inquiries and email correspondence on behalf of my business partners to effectively manage their time Pre-read meeting agendas to gain an understanding of the expectations of their participation to aid my business partners in the preparing for meetings and presentations Create and maintain group lists, distribution lists, spreadsheets, databases, and collaboration sites including SharePoint.Page 3Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Create and manage MS Teams sites for multiple business areas through shared calendars, meeting notes, and providing organizational updates and critical deadlines for the respective business unit and company. Host external visitors as a representative of Elanco (e.g. recruiting; external partners/collaborators; customers; etc.) Identify innovative technologies to increase productivity across the team and within the organizationProgram Lead/Executive AssistantData Recognition Corporation (Formerly McGraw-Hill Education)- Indianapolis, IN 12/2016-11/2018 Provided calendaring, travel, and expense support to the executive team Coordinated all daily, weekly, monthly, and Town Hall meetings for the VP of Customer and Technical Support for both onsite and virtual participants Effectively manage and execute time-sensitive projects with accuracy and attention to detail while overseeing the recruitment and training of new customer service representatives. Streamline internal processes and procedures to ensure fluidity amongst all involved departments, resulting in increased productivity and decreasing overall turnaround time by 50%. Effectively manage complex customer inquiries or escalations by leveraging key relationships with Sales, Finance, Logistics, and Technical Support. Lead critical, time-sensitive projects using strong leadership skills, attention to detail, organization, and transparent communication to ensure all timelines are consistently met. Liaise between Customer Care, Sales, Marketing, and Finance to develop and enhance the understanding of each departments roles and responsibilities. Selected to create and execute an interactive training for all newly hired customer service agents resulting in driving down staff turnover and increasing productivity by 35%. Increased customer satisfaction by 40% through the integration of additional quality control measures, call/case monitoring, and targeted feedback. Inside Sales RepresentativeData Recognition Corporation (formerly McGraw-Hill Education)- Indianapolis, IN 05/2011 - 12/2016 Eagerly followed up on all web-based leads, uncovered new business, and managed all core business opportunities against a $2M quota, resulting in 98% quota achievement. Consistently achieved a lead to opportunity conversion rate of 95% or higher. Demonstrated ability to cultivate leads and build relationships remotely using a wide range of online platforms and services. Effectively monitored and managed incoming leads and opportunities through diligent use of Salesforce CRM Made at least 30 outbound calls per day while managing both new and existing business. Page 4Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Uncovered upsell/cross-sell prospects from current customers and referral leads and competently addressed all inbound marketing leads to maximize sales in assigned territory. Evaluated both territorial needs and market trends to ensure complete understanding of my clients and effectively positioned our products and services to meet customer needs. Customer Care SpecialistMcGraw-Hill Education - Indianapolis, IN06/2006 05/2011 Top performer within a team of 20 for monthly upsell/cross-sell initiatives, increasing sales within the department by 18%. Addressed all incoming customer inquiries and concerns consistently meeting department quality metrics and achieving a personal customer satisfaction rating of 99.8%. Appointed to lead critical Year-End Pull processes and received a Year-End Pull Team achievement award in 2007. Accurately processed orders and documented customer communication in a detailed and timely manner. Assessed customer situations to ensure requests were handled efficiently and completely, resulting in 98% rating in first call resolution and customer satisfaction. Consistent attention to detail and processes to ensure all requests were in compliance with company policy Exemplary ability to resolve complex customer issues, while remaining professional and calm, even in stressful situations or while working against a deadline. EducationHigh School Diploma 2002Westfield Washington High School - Westfield, IN Graduated with Honors (National Honors Society) Volunteer for Goodwill and other community entities such as Hancock and Hamilton County Food BanksPage 5 |
