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Robert Lee Henderson JrStreet Address  Xanadu Drive Email:EMAIL AVAILABLEJarrell, Texas Street Address  Mobile: PHONE NUMBER AVAILABLEObjective: Aspiring to obtain a position in a dynamic environment where I can utilize my skills and enhance my customer service abilities.Professional EmploymentUber, Austin, TX 05/2017 PresentDriverPick up and safely drive passengers to their destination.Choose the best routes to destinations by using maps and GPS.Help load and unload passenger items and property.Maintained a clean and serviced vehicle.Communicate with passengers during drives to provide a welcoming atmosphere.Pflugerville ISD, Pflugerville, TX 06/2015 - 05/2017DispatcherScheduled and coordinated bus driver.Monitor driver routes and track vehicles.Schedule vehicle maintenance.Perform safety check on vehicles and document via excel spreadsheet.Apple, Austin, TX 05/2006 - 05/2015Customer Relations RepresentativeConfer with customers by telephone to provide information about product and services.Obtain details of complaints and escalate if necessary.Monitor and ensure appropriate changes were made to resolve customer complaints.Take or enter phone orders.Sears, Austin, TX 02/2004 - 05/2006Customer Relations RepresentativeMaintained a positive and professional attitude towards customer at all times.Respond promptly to customer inquiries.Assist customers with orders and deliveries.Maintained records of customer interactions, transactions, and complaints.Trained and managed a team of junior customer service representatives.Dell, Austin, TX 01/1999  02/2004Sales RepresentativeResponsible for maintaining outbound calls and emails with the goal to obtain new customers and upgrading existing customers.Sell Dell full client portfolio including desktops, laptops, and accessories to small business.Provided exceptional customer service to small business customers and advising them on the best technology for their business.Managed a small team of sales representative and interns who provided sales calls and various office duties.Education: Mineral Wells High SchoolComputer Skills: Microsoft Office, Word, Excel, and Outlook.Military: US Army Rank E5 Vietnam VeteranReferencesProfessional references will be furnished upon request.