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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ExperienceJenCare/Chen MedMay 2023 PresentCertified Medical AssistantMaintain effective and organized systems to ensure patient flowMulti skilled, key team player with years of management experienceCritical thinking skills, decisive judgement and ability to work with minimal supervisionMaximizes resources as a liaison between the care management team, patients and practitionersIdentify problems and implement solutions quickly while exercising professionalism while living the values and the ChenMed wayRush South LoopDecember 2020 May 2023Certified Medical AssistantAssessments involving vital signs, obtaining medical history, medication and allergiesSQ, IM and intradermal injectionsBlood drawing, collecting and processing lab specimensAssessing visual acuity and determining chief complaintAssisting with medical procedures, bandage changes and suture removalServe as Lead for training and participated on several employee committees such as the Employee Engagement committee and the Conflict Resolution committeeIn charge of ordering both medical and clerical supplies such as medications as well as office suppliesNorthwestern OB/GYNE ConsultantsApril 2019 10/2020Certified Medical AssistantGathering medical histories, taking and recording vital signs, assisting during exams, vaccine administration and blood drawPreparation of exam room, arranging medical instruments for examSterilize medical instruments, dispose of contaminated supplies and perform CLIA waived testingPatient education and instruction including dressing changes, wound care and medicationkeep track of office medical supply inventories, ordering new supplies when necessaryAdministrative duties as necessary, including scanning medical records and patient correspondenceMercy/Trinity HeathAugust 2018 April 2019Certified Medical AssistantInteracted with patients, physicians, and others on the healthcare teamAssessed, planned and delivered patient care needs by identifying needs promptlyInsured consistent operational flow of systems throughout the clinic with tact and diplomacyIdentified problems and implement solutions quicklyAnswer patient inquiries and patient educationSound judgment and problem-solving skillsWork independently with accuracy and attention to detailExcellent communication skillsAdvocate Medical GroupMarch 2018 August 2018Certified Medical AssistantDuties include but not limited to:Insurance verificationPerforming injections and blood drawPatient EducationReferralsSterilizing instrumentsUniversity of ChicagoApril 2016 February 2018Certified Medical AssistantPerform routine administrative and clinical task to keep office running smoothly.Taking medical historiesRecording vital signs, explaining treatment procedures to patients, preparing patients for examination/procedures and assisting during the procedures/examinationCollect and prepare lab specimensSterilize medical instrumentsMaintain supplies and equipmentConsistently interact with patients and healthcare professionals while multitasking several responsibilities at once.Northwestern Memorial HospitalDecember 2015 April 2016 Certified Medical AssistantMulti skilled, key team playerProvide direct and indirect patient care, perform in house CLIA waived testingCritical thinking skills, decisive judgment and the ability to work with minimal supervision.Able to work in a stressful environment and maintain the ability to take appropriate actionExtensive computer knowledgeTriage, blood draw, EKG, injections and minor proceduresCigna Health SpringDecember 2014 Dec 2015Care Senior Associate/Certified Medical AssistantKnowledge of Medicare and Medicaid healthcare practices and policiesProvide accurate information to providers and members while performing health services support duties.Maintained warmth and empathy with patients in a call center settingCoordinated patient needsProvided psychological and acute intermittent medical supportMaximized resources as a liaison between the care management team, member and practitioners.Strong time management, organizational, research, analytical, negotiation and customer service skills.Ability to multi-task and set priorities. Detail oriented.Advocate Medical GroupOctober 2010 October 2014Certified Medical Assistant/Clinical FloatExercised professional demeanor and diplomacy with challenging patients;Achieved customer satisfaction while upholding strict HIPPA guidelines.Maintained composure, worked efficiently in a fast-paced environment while multitasking using EMR applications to troubleshoot and obtain problem solving information.Educate patients and families regarding conditions, diagnosis, treatments and prognosis; facilitate sound understanding of medical conditions.Knowledgeable resource to peers and served as team preceptor for medical team.Sinai Medical GroupApril 2007 October 2010Clinical Manager/Certified Medical AssistantTriage, blood draw, EKG, injections, minor procedures, schedule appointments and order suppliesSuccessfully provide leadership to staffProvide training and orientation to new employeesEnforce policies and procedures.Ensure compliance with JCAHO and other regulatory agenciesEducationMoraine Valley, Palos, ILBusiness AdministrationNational Educational Center, Chicago, IL Medical AssistingKennedy King College, Chicago, IL Child DevelopmentKenwood Academy High School, Hyde Park, IL General StudiesCertificationsCPRAmerican Association Medical AssistantsCMAElectronic Medical Record SystemsClinicare Medical Manager Epic Centricity Athena Allscripts Meditech |
