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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Nicollet Avenue S.PHONE NUMBER AVAILABLEEMAIL AVAILABLECustomer-focused individual who is acknowledged for talents in inspiring co-workers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.JOB HISTORY/DUTIESCustomer Care RepresentativeVoya FinancialEGS/Certified Pharmacy Technician/02/2016-PresentMendota Heights, MNStart Date: 11/2014-PresentInteracts with customers to provide them with information to address inquiries regarding products and services. In addition helping to resolve any customer complaints assistance in opening accounts and resolving problems.Customer Service RepresentativeMasterson Staffing/ISGBloomington, MNStart Date: 6/2013 End Date: 9/2014Confer with customers by telephone in order to provide information about products and services, take orders or cancel accounts, obtain details of complaints. Follow up to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries, notify them of claim investigation resultsFamily Crisis AdvocateASI EmploymentMinneapolis, MNStart Date: 9/2012 End Date: 2/2013performs supply inventory, In house and office support tasks, data entry and direct advocacy services to women and children living in shelter. House and office tasks and projects, emotional support, connecting residents to resources, crisis phone services and data entry.Case ManagerCASDASuperior, WIStart Date: 10/2008 End Date: 7/2012Provide advocacy and supportive services to victims and survivors of domestic violence, sexual assault and child abuse via the 24-hour, toll-free help line and within the shelter program. Assist the Shelter Program Director with administrative duties such as statistics collection, intakes, follow-up with orders of protection, safety planning.EDUCATIONMajor: Human ServicesMinor: Interpersonal Communication SkillsLake Superior College, MNMajor: Social WorkMinor: Services to Children and FamiliesUniversity Of Superior, WIGPA: 3.8Courses: Intro to Social Work, Social Work and Substance Abuse, Global Perspectives in International Social Policy Homelessness, Human ServicesNo DegreesLICENSES/CERTIFICATES/ADDITIONAL TRAININGPCA2014Minnesota Department of Human Services MNReferences available on request |
