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Click here or scroll down to respond to this candidateLINDACOBAREMAIL AVAILABLEPHONE NUMBER AVAILABLENewark, United States Street Address
Bold ProfileCreative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. PROFESSIONAL SUMMARYNJ TRANSIT ACESS LINK - Customer Care Representative Newark, NJ 03/2023 - CurrentVeloSource - Site Manager /Supervisor of Operations/Asylum Row Hotel,New York NY 04/2022 - 12/2023WORK HISTORYBuilt rapport with customers through active listening and empathetic responses, fostering positive relationships.Managed high call volume with exceptional professionalism and efficiency.Collaborated with cross-functional teams to resolve complex customer issues in timely manner.Contributed to team success, consistently achieving call center performance metrics.Maintained high level of product knowledge to provide accurate information and support to customers.Streamlined call response times for improved customer experience through effective communication techniques.Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.Maintained high level of product knowledge to provide accurate information and support to customers.Enhanced communication between departments by organizing and leading . Organizing timesheets for 300 employees.Developed strong relationships with external partners, ensuring smooth collaboration on joint initiatives.Provided timely and accurate information to Velosource by maintaining updated records and reports.Communicating accurate information to employees by maintaining open door policy.Plays integral role in helping VeloSource with call out and dismissal of employees. Making sure all employees are up to date with ID's. Analyzed issues and employed improvement process. Advocate for staff members and council supervisors to identify and SKILLS Database Research Data Entry First Call resolution Custom order management Appointment Scheduling CRM SoftwareBilingual Spanish Reading andWriting Customer ServiceSan Lucas PreparatorisGuatemala City 06/1991High School DiplomaEDUCATIONQuest Groups LLC/ Unaccopanied Migrant Children - Site Liaison ManagerLong Beach, CA 04/2022 - 07/2022RWJBarnabas Health Emergecy Dept - Patient AccessRepresentative/Insurance Verification Specialist (LOP) Somerset, NJ 11/2016 - 05/2021RWJBarnabas Health - Centralized Scheduler Insurance Verification Somerset, NJ 11/2011 - 01/2016resolved conflicts.Communication between departments by organizing and leading employees to their work assignments. Helping employees day to day routines with company procedures. Helping with setting up the shelter for the undocumented miners coming to The Long Beach facility in California.employees had all documentation and back ground checks up to date.Communicating with Quest Group on day to day employee call outs and dismissal's.Maximized team knowledge and productivity bytraining,monitoring,and directing employees in application of best practices and regulatory protocols. administrating timecards,vacations,and suspensions. Bilingual interpretation reading and writing.Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.Reduced no-show rates by providing appointment reminders via phone, email, and text message.Streamlined scheduling process for multiple departments, ensuring timely service for all patients.Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery. Answer multiple phone lines with discretion and professionalism. Frequently check patient history and current information . Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment. Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.SpanishNative or BilingualLANGUAGES |
