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Title Customer Service Vice President
Target Location US-FL-Fort Myers
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  PHONE NUMBER AVAILABLE EMAIL AVAILABLE Fort Myers, FLCore Strengths & Competencies Professional multi-tasker in high volume officeenvironment Superior organizational skills Excellent Time Management Problem solver of daily unexpected officeactivities Exceptional attention to detail Exceptional customer service andcommunication skills Flexible and adaptable to accept change andgrowth within company Analytical skillset to solve complex officeissues (Identify, Resolve, and Produce newprocess) Daily planning of tasks and responsibilitieswith ability to pivot to solve urgent matters Advanced computer skills with aptitude tolearn new systems and procedures Conduct HR training for new employees Full cycle recruiting for new positions andreplacements while maintaining office duties Hands on experience with office machines andequipment Computer skills to include Microsoft Office(Word, Excel, PowerPoint, Outlook, andTeams) Proficient with QuickBooks Desktop and QBO Hands on experience with office machines andequipmentPROFESSIONAL EXPERIENCENDS LOGISTICS, ESTERO, FL September 2017 - Present Office/HR/Accounting ManagerDirect report to the Vice President of NDS Logistics Manage internal office infrastructureo Transition paper filing system to Revver electronic paperless filing system o Monitor, maintain and order office supplies, furniture, appliances and electronics as required o Works closely with IT vendor in coordinating the ordering of IT equipment and monitoring costs o Maintain inventory of all active equipmento Organize maintenance companies for office cleaning, office supplies and maintenance of office equipment o Coordinate mail service including opening and scanning all incoming mail and disbursement of mail to proper parties. Arranging and receiving courier services.o Oversee guest experience including answering telephone calls and emails from customers and clients o Plans all in-house or off-site activities of the organization Provided day to day HR support in a high growth, non-exempt personnel environment including independent contractors o Full cycle recruiting for new positions and replacement positions when needed o Setting up and maintaining current new hire paperwork in Revver platform o Responsible for welcome letters, I-9 and W-4 forms, etc. o Train new office employees with LDS policies and procedures and established LDS HR training Oversee general financial operations including:o Prepare invoices based on contracted amounts per client on a weekly basis o Confirm all route changes based on contracted amounts are processed and changed for the weekly routes o Communicate with clients when questions arise on invoices o Review Accounts Receivable monthly the outstanding A/R totals and follow up weekly if clients are behind in payment o Prepare A/R reports and provide to managemento Upload all invoices to Revver (digital automation platform) Manage non-exempt/independent contractor payroll o Responsible for weekly collection and review of timesheets and approve time for pay (ensuring managers sign off on timesheets) o Process weekly payrollo Prepare weekly updated paysheets and distribute to non-exempt/independent contractors o Problem solve any payroll issue from employeeo Report errors immediately to management and keep log for accuracy o Upload all paysheet summaries and pay stubs to Revver Oversee general administrative operations and produce weekly reports to management o Receive and approve all new employee paperwork for accuracy o Conduct regular audits for consistent and current information for drivers o Follow up with employees 30 days prior to expiration for licenses, and driving certification o Ensure all documentation is properly filed in the employees file (contract, new hire paperwork, documentation on driver issues, ongoing misc. documentation)o Maintain the original contract template and ensure timely updates to employee contract as needed per law requirements o Manage weekly meetings by preparing agendas, act as scribe, and upload meeting notes to Revver Candidate's Name  PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2 of 2 NDS LOGISTICS, ESTERO, FL (CONTINUED) Manage electronic document platform, Revvero Primary point of contact and support for any employees question or issues within electronic platform o Provide additional training to any employee who needs training on system o Holds team members accountable for system usageo Scan paper documents and upload to system to become a paperless work environment o Review NDS processes when necessary and recommend automated workflows to improve efficiency o Provide regular audits to ensure proper usageo Review retention policies and ensure documents are purges from system as needed Manage monthly expense reportso Collect and process employee expense reports on a monthly basis. o Prepare report for management showing expenses by type and other reports as requested o Upload individual reports and management reports into Revver Vendor Managemento Review vendor invoices and confirm accuracy and seek approval for payment o Promptly pay invoices per management approvalo Ability to review invoices and identify anomalies in invoices and ask for correction of vendor invoices o Regularly review vendor performance and ensure company is being provided cost benefit from vendor o Annually review contracts for cost savings negotiations including identifying services that are no longer relevant and cancelling services/contracts Maintains company-facing tools (website and employee portal) o Monitors regularly and accountable for promptly ensuring current and consistent information Coordinates and schedules travel arrangements for company o Utilize travel sites to find best pricing and travel arrangements that meet requirements for traveler o Book travel arrangements after seeking approval from traveler Highlight of tenure at LDSo Coordinated and facilitated move to Florida from St. Louis, MO office for the LDS office in 2010 PAYTIME, NORTHFIELD, OH February 2017  September 2017 Client Service Specialist Serviced over 100 clients for their payroll needs Recognized for accuracy and compliance within department as one of the top client services specialists Left Paytime to pursue new position at NDS in St. Louis, MO REVILLE WHOLESALE DISTRIBUTING, NORTHFIELD, OH January 2006  December 2016 Family owned automobile parts distribution company Acted as Operations Manager and have extensive knowledge in warehouse management and logistics management Managed inventory of over 180,000 skus Oversaw delivery of automotive parts in 3 warehouses Family company was sold to a competitor and left position for Paytime EDUCATIONCleveland Clinic School of Diagnostic Imaging; Euclid, Ohio, August 2011-August 2013Cuyahoga Community College, Highland Heights, Ohio, 2009  2010 (pre-requisite courses for Cleveland Clinic program)Kent State University, Kent, Ohio, 2007-2008 (business courses)Continuing Education Courses while at NDS: Human Resources for Anyone with Newly Assigned HR Responsibilities; Microsoft Excel Basics, How to Manage and Organize Accounts Payable; The Indispensable Office Manager; Basic Accounting Skills for the Business Professional; Brain Bites  Time Management Part 1 and Brain Bites  Time Management Part 2

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