| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate
Candidate's Name
senior technical writer process improvement specialistCONTACT PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILECandidate's Name is a skilled Senior Technical Writer Process Improvement Specialist offering advanced technical communication and deliverables management services and solutions. She produces complex work products and customer deliverables highlighting optimized solutions for enhanced applications and business processes from conception to client delivery.Adams is a certified Capability Maturity Model Integration (CMMI)/International Organization for Standardization (ISO) 9001 professional highly skilled in quality assurance (QA) project audits and risk analysis, and implements improvement goals that lead to project security, standardization, and success.Education/certifications Master of Business Administration (MBA); Institution: Strayer University Bachelor of Arts (B.A.) in English Literature/Print Journalism, Institution: Morgan State University Clearance: Tier 4 Public Trust Certified Six Sigma Yellow Belt (Process Development and Improvement)
Certified Process and Product Quality Assurance Internal Auditor (PPQA IAT) Certified Scrum Master (CSM) Certified ServiceNow FAA Insider Threat Detection Mitigation Certification ASH SAVI Certified DOT Cybersecurity & Privacy Awareness Certified Records Management Certifiedspecialized technical areas SDLC/Application Deliverable Development and Management Process Development (As Is/To Be) Project Trainings Configuration Management Section 508 Compliance Internal Auditing Requirements Elicitation and Management Data Mapping Request for Information (RFI) ITIL/ITSM (V3 and V4)software/information technology service management (ITSM) proficiency Adobe Professional Visio Microsoft (MS) Office Suite WebEx Madcap Flare SharePoint Confluence Documentum Serena Business Manager (SBM) Jira Confluence ServiceNowexperience
(covers last 10 years. please request cv as needed)Employer: Insight Global; Position: Senior Technical Writer/Process Developer; Customer: Federal Aviation Administration (FAA); Location: Reston, VA; Duration: December 2023 - Current Consult with department heads and end users to identify business procedures and establish documentation needs for hardware and software for the FAA.
Analyze IT project requirements to determine type of documents needed.
Collaborate with systems and development staff to collect and interpret technical information.
Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures.
Track the development and delivery of monthly, quarterly, and semiannual documents and reports.
Perform technical edits and support quality reviews.
Develop quality standards, graphics, format, and style for internal and external IT documents.
Create customer service content, user guides, in-depth documentation on product features, and FAQ reference materials.
Contribute to the organization's messaging strategy, crafting content guides for new products and features.
Understand new features, learn how they work, and document them in crisp, easy-to-follow language.
Improve existing documentation based on customer feedback.
Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
Use visual models and tools to communicate workflows, communications, relations, and system operations.
Perform other related duties as assignedEmployer: 1A1 Innovations; Position: Senior Analyst/Documentation Specialist; Customer: CareFirst; Contract: FEPOC; Location: Reston, VA; Duration: September 2022 - December 2023 Execute technical writing and business solution services for CareFirst s FEPOC. Translate technical content and data into actionable lessons for end users. Author/edit FEPOC s SharePoint content in support with customer executive management. Deliver Web content to mass audiences that support client strategic objectives. Support/manage project schedules and milestones to ensure timely deliverables. Evaluate and measure effectiveness of change activities that align with ITIL/Agile practices, while blending existing customer work processes.
Documentation repository file system development and management (Confluence/SharePoint/MS Teams). Conduct team member documentation working sessions (all hands and peer reviews).Employer: Cognosante; Position: CSP TSS Program (Product & Services) Documentation Specialist/Service Delivery Manager; Agency: United States Dept. of Veterans Affairs (VA); Contract: CSP TSS Program; Location: Washington, DC; Duration: March 2022 - September 2022 Perform various project management (product management-like) functions related to the Documentation project Epics, Features, Stories and Tasks to maintain consistency across and in conjunction with Program Management, Product and Services documents for the CSP Tool & Services, as they relate to and support the other technical and supporting documentation related to the deliverables.
Develop, deliver, and maintain Program Management, Product and Services documents for the CSP Tool & Services in written and/or electronic format, specifically to establish Program/Product Packets.
Engage team members and subject matter experts to obtain and verify content for publication.
Deliver documentation on schedule using the applicable systems, tools, and guidelines.Employer: VersaTech, Incorporated; Position: Senior Technical Writer/Section 508 Compliance Tester; Agency: Department of Transportation (DOT)/National Highway Traffic Safety Administration (NHTSA); Contract: New Car Assessment Program (NCAP); Location: Washington, DC; Duration: May 2016 - March 2022 Develop and manage NHTSA system documentation and contracted project deliverables. Collaborate with internal/external stakeholders in planning, scheduling, and tracking the development of deliverables (e.g., training/user guides, executive reports, system architectures, agenda/minutes, action items (AIs), and project reports). Develop statements of work (SOWs) and supporting project management plans to establish/confirm project coordination, configuration, and policy adherence. Perform Request for Proposal (RFP) editorial reviews (e.g., past performance sections, graphics, and resume formatting). Develop style guides, deliverable templates, and document outlines according to internal and client specific editorial and branding guidelines. Ensure high quality and consistent look and feel across content. Elicit and document application requirements for system development and client signed approval.
Employer: Signature Consulting Group (SCG); Position: Senior Technical Writer; Agency: Centers for Medicare & Medicaid Services (CMS); Contract: Physicians Quality Measures Management (PQMM); Location: Windsor Mill, MD; Duration: April 2014 - February 2016 Develop technical documentation based on system operations and functionality (e.g., system/application user guides and High-Level Technical Design (HLTD) documents). Elicit functional requirements from system business owners (BOs) and subject matter experts (SMEs). Facilitate As Is/To Be trainings to enhance project processes and business practices. |
