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Click here or scroll down to respond to this candidateCdonohue21@yahoo.comCell PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Motivated self-starter with twenty-six years experience in Collections and Customer Service. Recognized for the ability to lead a team and consistently meet or exceed goals by taking initiative and leading by example. In addition, skilled in relationship building, dispute resolution, analysis, process improvement, as well as training and coaching. With a proven ability to effectively balance the needs of both the company and customers by developing creative and solid solutions with sensitivity to customer needs, acting efficiently and meeting deadlines while remaining positive and working in a fast-paced environment.WILLING TO RELOCATE: AnywhereProfessional ExperienceWorking temporary assignments in accounts payable and receivable for the last 10 months looking for permanent workAssistant Branch ManagerLendmark Financial Services LLC Huntsville, AL Assistant Branch Manager 10/ 2021 11/ 2023Collected on outstanding Accounts Receivable Branch size 8.5 million with open 1.5 million in aged receivables total of 1500 accounts.Focused on Aged Receivables greater than 60 plus days with Collection Calls approx. 150 daily.Managed Garnishment fillings, bankruptcy, and repossession accounts with the courts.Managed and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.Ensure a high quality of client service. Assist clients with the implementation of solutions and monitor overall client satisfaction.All other duties as assigned.AR MANAGERAltman Specialty Plants Vista, CA AR MANAGER 08/2019 03/2020Supervise, train and develop AR Clerks to ensure accurate and timely processing of all invoices, payments, credits and debits, research, explain and resolve any variances.Review AR Credit Applications and determine terms and credit limitsReview reconciliations and AR Agings with Accounts Payable Manger and manage any contras between themInterface with accounting manager and staff accountant to resolve any variances in general ledgerEnsure that all open customer account balances have payments applied fully and accurately, credits applied and debits researched/challenged.Ensure the entries relating to inter-company plant transfers are posted properly.Performs AR closing procedures in accounting software, according to step by step outlined proceduresEnsure that daily checks received are deposited into bank, reconciled, balanced and entered into accounting software.Review collections of customer accounts by making sure customers are being contacted if account is past payment terms. Investigate non-payment, negotiate and resolve issues, expediting payment.Analyze and resolve all customer audits, upon completion review with Accounting Manager.Manage edit daily functions of incoming and outgoing data Able to back up the EDI position.Coordinate special are billing for sales team i.e. Home Depot playbooks, managers meetings, special purchases.Determine and inform appropriate managers when customer is not paying account in a timely manner and recommend account holds if necessary.Organize and facilitate all AR related management reports from AR Clerks to Accounting Manager or CFO.Review open order report and facilitate the timely resolution of orders for invoices and posting.Communicate with Accounting Manager, Customer Service and Sales on variances with AR accounts that may affect the future processing of orders.Medline Industries, Inc. Northfield, IL PVA Manager 06/2001-11/2018Manage and coordinate activities of 17 employees in conjunction with reconciliation of aged accounts receivable, vendor contract accuracy, and stock inventory while maintaining the integrity of our customer portfolio.Interpret and execute polices for department / projects and develops, recommends, and implement new policies or modifications to existing policies.Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.Travel to customer locations for onsite personnel ensuring they are providing the adequate support and process for our teams.Manage limited budgetary responsibility and contributed to budgetary impactServe as the first-level of management for escalated issues or concerns.Measure the client and market trends, efficiencies and effectiveness of sales and resource allocation and utilization.Drive internal partnership amongst Sales, IS and Finance to develop, create and maintain reporting requirements and ensure systems provide accurate and timely data.Analysis of business and financial results to support the sales organizationPresenting findings and recommendations to sales management to solve problems and issues related to sales opportunitiesPlan and prepare business, financial and data analysis and reports.Medline Industries, Inc. Northfield, IL Distribution AR Services Supervisor2004-2017Supervise and coordinate activities of 7 employees in conjunction with collections and reconciliation of aged accounts receivable, while maintaining the integrity of our customer portfolio.Ensuring the proper departmental policy and procedures are adhered to.Investigating and evaluating new and existing customer credit worthiness by extending credit lines, reviewing D&B reports, financial statements, and payment history.Manage bad debt within department guidelines while managing AR reduction goals.Develop yearly goals for direct staff and ensure success through training, coaching and mentoring that are unique to the individuals and/or team needs.Manage AR Portfolio $560 million by utilizing all the various reporting functions through our internal Web focus systems such as but not limited to GMAR reports, short pays reports, and debit balance aging.Report to senior management on high profile and delinquent accounts on bi-weekly to monthly basis.Manage acceptable credit exposure by evaluating credit information, reviewing blocked orders, account delinquency and make decisions on availability to continue shipping accounts. If we have to delay orders, effectively communicate with the sales representatives and customers as to what is needed in order to resume shipping accounts.Supervise reconciliation efforts, by ensuring the appropriate tools are utilized by the accounts receivable staff and analyzing and approving write-offs or allowance within department parameters.Working with the customers senior management and our sales force to address accounts in credit distressed situations by offering alternative payment arrangements that allow us to continue servicing our customers and preventing bad debt.Provide quarterly reviews to the staff based on performance, skill sets, and identifying coaching and training opportunities to ensure we are maximizing our staffs skill sets.Conduct Prime Vendor training to sales personnel and prime vendor account analysts.Managed the PHS Legacy transitioning accountsConduct all in-service calls with new prime vendor customers while adhering to contractual terms and business applications.EducationWaukegan East High School Graduate - 1986College of Lake County (some college course in business)Columbia College of Missouri Business ManagementTraining/Working knowledge of:SAP/R3 JD Edwards APAL (accounts Payable Refund System)Baan System (AR system for Zebra) Professional Collections (AMA)Accounting Theory (AMA) Supervisory Training (AMA)Public Speaking (AMA) Process Improvement TeamsWindows applications (Word, Excel, and PowerPoint) Foundations for Leadership (Lake Forest College) |
