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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE St. Louis, MOSummarySeeking a Customer Support Representative role, offering 11 years of customer service experience, including remote roles. Proficient in handling inbound communications, resolving disputes, and enhancing customer satisfaction in the EST timezone. Skilled in account management, fraud detection, and delivering detailed product information. Work ExperienceAmazonDelivery Driver St. Louis, MO Dec 2023 - Present Efficiently manage daily delivery tasks for Amazon packages, ensuring timely distribution while maintaining high standards of customer satisfaction and safety protocols. ConcentrixInsurance Agent St. Louis, MO Jul 2020 - Oct 2023 Addressed customer inquiries, ensuring proper verification of identities and facilitating efficient bill payment processes. Delivered detailed explanations of insurance coverage options, enhancing customer understanding and satisfaction. Collaborated with local agents to assist in the development and customization of policy insurance for clients. Chico's FASCustomer Service Representative (Remote) Saint Louis County, MO Oct 2021 - Feb 2022 Managed inbound and outbound customer communications, providing accurate information and assistance, while ensuring effective message documentation and call transfers to relevant departments. Executed sales transactions and handled register operations, maintaining accuracy in financial exchanges and customer interactions. Coordinated shipment tracking and effectively resolved customer disputes, enhancing overall satisfaction and service quality.Verizon Wireless - Cellular & MoreCustomer Service Representative (Remote) St. Louis, MO Nov 2020 - Oct 2021 Provided customer assistance and resolved issues through effective communication, ensuring high satisfaction levels. Managed and maintained customer accounts, addressing inquiries promptly in a fast-paced inbound call center environment. Analyzed and identified fraudulent activities, safeguarding customer information and company assets. Residence Inn by MarriottHousekeeping Inspector Chesterfield, MO May 2019 - Mar 2020 Ensured adherence to safety protocols and maintained high standards of cleanliness throughout the facility by conducting regular staff meetings and inspections post-shift. Supported operational efficiency by assisting with laundry tasks, maintaining the laundry area, and contributing to the training of new team members.Homewood Suites by HiltonHousekeeping Inspector/Supervisor Saint Louis County, MO Nov 2018 - Apr 2019 Managed the allocation of guest rooms and communal spaces to housekeeping personnel, ensuring adherence to cleanliness standards through meticulous inspections. Oversaw the recruitment, training, and performance management of housekeeping staff, in addition to managing inventory and procurement of cleaning supplies.Kasey Paige Assisted LivingHousekeeping/Laundry Supervisor St. Louis, MO Aug 2015 - Nov 2018 Managed routine cleaning operations and assigned tasks to maintain high standards of cleanliness across residential living spaces. Developed and updated cleaning schedules to meet organizational needs while ensuring adherence to safety and sanitation policies. Addressed complaints and fulfilled special requests, effectively resolving issues and fostering a motivated and cohesive team environment.Extended Stay AmericaExecutive Housekeeper St. Louis, MO Dec 2011 - Jan 2015 Established and enforced operational procedures, ensuring all housekeeping activities met quality standards through regular inspections and effective coordination with supervisory staff. Managed budget adherence and conducted performance evaluations to maintain a high level of professionalism within the housekeeping department.EducationRiverview High SchoolHigh School DiplomaCertificationsMedical Coding CertificationNon-CDL Class CCDL CDriver's LicenseSkillsOffice Experience, Time Management, Leadership, Accounts Receivable, Interviewing, Microsoft Excel, Microsoft Word, Sales, Communication Skills, Phone Etiquette, Organizational Skills, Laundry, Customer Service, Typing, English, Account Management, Filing, Housekeeping Supervisor, Written Communication, Empathy, Helping, Communication, Problem-solving |
