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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARYI am a highly motivated and dedicated Junior Scrum Master with a strong passion for Agile methodologies and a desire to drive team success. Possessing excellent communication and facilitation skills, I am adept at collaborating with cross-functional teams to achieve project objectives and deliver high-quality software solutions. With a solid understanding of Scrum principles and practices, I have effectively guided teams through sprint planning, daily stand-ups, and retrospectives, fostering a culture of continuous improvement. Proactive and detail-oriented, I am committed to creating an environment that promotes transparency, accountability, and efficient delivery. Seeking an opportunity to further develop my Scrum Master skills and contribute to the success of dynamic and innovative organizations.SKILLSBusiness Management, Account Management, Credit Card Processing, Report Generation, Promotional Support, and Property Inspections.EXPERIENCESField InspectorCoeur DAlene, IDRed Oak Field Services/ Jun 2020 to CurrentCoordinate inspection of assigned apartments and other business facilities as needed in a timely, and effective manner.Update company with accurate feedback on every inspection attempt within the Inspection Tree system.Machine OperatorAlbuquerque, NMBimbo Bakeries USA/ Jul 2022 to CurrentSafe machine operation.Accurate scaling of ingredients and mixing in the proper sequence.Customer Service AdvocateAlbuquerque, NMVerizon Inc./ Sep 2018 to April 2023Answered inbound calls, chatted, and emailed appropriate customers to facilitate effective customer service.Enhanced customer equipment set-up, and activations.Troubleshot customer equipment for effective, and efficient utilization of services.Educated customers about bill details, and processed payments.Monitored trends and recommended customer service improvements to enhance business.Upheld privacy and security information requirements of every customer.General ManagerAlbuquerque, NMBlakes Lotaburger Inc./ 01/18 - 08/18Developed and implemented plans to maximize profit.Assist individuals with disabilities and other barriers to independently retain employment in the community.Cultivated and improved restaurant efficiency of Blakes family of restaurants.Increased departmental profits while companys overall operations were managed professionally.Hired and worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms career readiness.Assistant Store ManagerAlbuquerque, NMSprint Inc./ Oct 2014 to Sep 2017Improved productivity initiatives, and increased profitability through consistent sales processes.Managed budgets, accounts, coordinated itinerary and scheduled appointments.Implemented campaigns and promotions to help with developing goods and services.Structured HR consulting services to support clients during organizational developments and changes.Hired alongside the store manager, the right-fit individuals to complement the team, as well has provided the companys on-board training.Appraised inventory levels on frequent basis and, ordered new merchandise to keep quantities properly stocked.Rural Mail CarrierAlbuquerque, NMUnited States Postal Services/ Oct 2014 to Dec 2017 (Seasonal)Delivered mail to residents and business within assigned area.Delivered mail along prescribed route and retrieved additional mail from relay boxes.Maintained accurate records of deliveries.Scanned labels on letters or parcels to confirm receipt.Vault CustodianAlbuquerque, NMLoomis Armored/ Mar 2013 to Dec 2013Maintained inventory in the cash vault for Loomis customers.Signed and recorded numbers by handwritten process to ensure accuracy accordingly.Kept and maintained accurate records of deliveries, and receivables.Accurately kept records of all both incoming and out-going cash.Ensured all money, securities and other valuables are only accessed by authorized personnel.Direct Sales RepresentativeAlbuquerque, NMComcast, Xfinity/ May 2008 to Aug 2011Demonstrated product features to align with customer needs.Hired and motivated high-performance sales team that achieved over $100k in new sales.Increased profitability and revenue by generating $500k in sales.Drove sales of company products and services by meeting with customers through strategic and organized approach.Pursued new accounts through lead generation, cold calling, and advertising referrals.Used excellent verbal skills to engage customers effectively.Produced sales documents, finalized deals, and filed records.EDUCATION AND TRAININGBoston, MABBA: Business Administration and Management (in view)Strayer UniversityWashington, DC.ACCOMPLISHMENTSCustomer Service - Researched, and rapidly resolved client conflicts to prevent loss of key accounts.Sales - Consistently generated additional revenue through skilled sales techniques.Database Maintenance - Assisted in the managing of the company database andverified, edited and modified members' information.Consistently maintained high customer satisfaction ratings.Created highly effective new program that significantly impacted efficiency andimproved operations.Exceeded sales goals by an average of 110% in 2011.Led team to achieve Top Regional Sale, earning recognition from upper management and financial reward.ACTIVITIES AND HONORSSales and Marketing Professional AssociationCERTIFICATIONSMicrosoft Office Specialist (MOS)Scrum Master Certified - Six Sigma Global Institute (SSGI) |
