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Email:CAREER SUMMARYesults-oriented and dependable insurance administration specialist with a stroand time-efficiency. Well-versed in written and verbal communication,thinking, customer service, and complex issue resolution skillsterminoloaccuracy, and 01, claims processing, organization,nization. Outstanding critiSKILLSCustomer ServiceAdministrative AssistMedical TerminolVerbal and Written CommunicationAuention-to-DetailAccuracyMedical InsuranceVehicle InsuranceClaims ProcessitOrganizationPrioritizing WorkloadWORK EXPERIENCEDimont Inswyee Company, [TX, Haz222 Reserve Way #3142Irving, TX 75038Mobile: PHONE NUMBER AVAILABLEfound in medicalbackgiPlanningTime-EfficiencyLeadershipMulti-Team CollaborationRecord-KeepingResearch and InvestigationCritical AnalysisStrategic PlanningQuality ControlRegulatory ComplianceInnovationMicrosoft Otfice Suite Applications~ July 2023rd Support Specialist, December 20}holders Provided critical administrative, researching, documenting, and reporting support to external sta Trained and coached new department team members with an emphasis on commitment to best practices Developed and updated training manuals to reflect operational changes and needs Determined extent of damages and qualification to be filed with the hazard claim carrier including conductithorough research for analysis Collaborated with hazard insurance carriers, mortgage companies, and customers thro} ms process Ensured timely and thorough documentation of all claims processing activity; maintain compliance with accuracy.auditing, and general operational standardsHeart Center of North Texas, Fort Worth, TX, Front Office Assistant, September 2008 - November 2011 Assisted patients over the phone and in person to conduct tr phic andinsurance information, and schedule appointments Completed data entry scanned and transferred medical documents including EKGs for physician review; andge, complete paperwork, update demogsrequested patient records from other offices all inordance with HIPAA regulationsProvided support for other office team members as needed to ensure optimal daily operational efficiency |