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PHONE NUMBER AVAILABLEEMAIL AVAILABLEMyrtle Beach, S. CarolinaSUMMARYDedicated Regional Manager with extensive experience directing operations, sales, and staffing for numerous locations throughout the region. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.SKILLSOperational ManagementCost ControlTeam LeadershipWork Planning and PrioritizationAdministration and ReportingBudget ManagementTeamwork and CollaborationEmployee DevelopmentRecruitment and HiringDocumentation and ReportingEmployee Coaching and MotivationGoal SettingPerformance Tracking and EvaluationVerbal and Written CommunicationHiring and TrainingComplex Problem SolvingPerformance EvaluationsTraining and DevelopmentStaff TrainingProblem ResolutionRevenue ForecastingTeam BuildingManaging Operations and EfficiencyScheduling and CoordinatingOnboarding and OrientationCustomer and Vendor RelationsNew Business DevelopmentDelivery Fleet ManagementEXPERIENCERegional ManagerCleveland, OHParking Company of America/ Oct 2006 to CurrentHandled human resource concerns and established plans to handle issues consistently and efficiently.Minimized turnover through effective training and employee engagement programs.Managed staff to optimize brand expansion initiative productivity.Managed diverse administrative, financial and documentation requirements.Maximized branch revenue by optimizing daily operations.Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.Analyzed regional market trends to discover new opportunities for growth.Developed and implemented clear policies and procedures across multi-state area.5Executed day-to-day operational activities for regional business bringing in $27 million in yearly revenue.Mentored and guided general managers on proper processes and methodologies.Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.Aligned procedures and protocols with changing business demands.Hired talented, trainable team members and drove new business strategies to grow revenues.Improved individual location efficiency through effective leadership restructure.Operations ManagerCleveland, OHPickwick and Frolic/ Jul 2002 to Oct 2006Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.Oversaw financial management, budget management, accounting, and payroll activities.Reviewed daily financial reports and reconciled accounts to keep information current and accurate.EDUCATION AND TRAININGASSOCIATES BUSINESS MAMANGEMENT: BUSINESS AND FINANCECuyahoga Community College 1990Cleveland, OHHigh School DiplomaParma High School Jun 1986Parma, OH