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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSCurrently, twenty (20) years of experience in Human Resources (HR) mainly in the Federal field and some private sectors. Fifteen years spent supporting Federal agencies with an emphasis on Benefits and Processing Federal Actions. Provided benefits counseling to employees regarding Federal Employee Health Benefits (FEHB), Federal Employee Group Life Insurance (FEGLI), Thrift Savings Plan (TSP), Beneficiary Forms, Unpaid Compensation, Federal Employees Dental/Vision Insurance Program (FEDVIP / BENEFEDS), etc. Ensures all personnel actions are processed in accordance with applicable Office of Personnel Management (OPM) agency laws, Code of Federal Regulations (CFR), Guide to Processing Personnel Actions (GPPA), and Guide to Personnel Recordkeeping (GPR) rules and regulations. Highly motivated and detail-oriented HR professional with strong communication and customer service skills.WORK EXPERIENCEData Analyst Dec 2022 PresentDepartment of Education (DE) / LDM LLC ContractorProvide human capital and analytical support servicesConduct job analysesAssist with conducting job analysis and recruitment activitiesReview of current process when recruiting for individuals to fill FSA and sub-office vacanciesThis task also involves working with managers, supervisors, and/or subject matter experts to identify the major duties and responsibilities of positionsIdentify any selective factors for recruitment purposesAssist in conducting quality reviews of qualifications, ratings and rankings of applicants who apply to FSA positions and vacancy announcementsReview the current process and provide job analysis to assist improvementsHR Assistant Dec 2022 Mar 2023Forest Service (FS) / Govstrive LLC ContractorBuild service history, salary history, and covered earnings in retirement calculator using information from SF 50s in employees Electronic Official Personnel Folder (eOPF) and information contained within agency MainframeVerify deposits as paid or unpaidGenerate Retirement Estimates, retirement forms, civilian deposits, military deposits, SCD reports for verification, and other standard forms from retirement calculator.Familiar with eOPF navigation and forms on permanent side of eOPF: DD 214s, TSP, Beneficiary, FEGLI, and FEHB formsProcess SF 50, FEGLI, and SCD correctionsFull cycle of military deposit: Build Military Deposit Packets according to Military Deposit SOP, submit to NFC. Follow-up with NFC to obtain IRR Military Paid in Full. Request completed packet uploaded to employees permanent recordFull cycle of Civilian depositAssist employees with completion of formsCounsel on FEHB, FEGLI, TSP, Retirement and other benefitsKnowledge of CSRS and FERS Handbook, FEGLI Handbook, FEHB Handbook, Guide to Processing Personnel Actions, and corresponding OPM BALsConscientious of maintaining current tracking information and attention to detailAbility to follow PII protocol and agency specific SOPsHR Assistant Oct 2022 Nov 2022National Science Foundation (NSF) / RiVidium ContractorEnters and validates position data into NFC EmpowHRProcessing automated human resource transactions in the Workforce Relations BranchAdministrative Support for the Employee and Labor Relations Department to include: Entering data, Generating reports, General database management, Processing personnel actions, Filing, Creating case files, and supporting the NSF StaRS Awards Program.Handling NSF WRB email and NSF Incentive Award aliases to ensure prompt responses with already approved template answers.HR Assistant June 2020 Aug 2022Drug Enforcement Agency (DEA) / For Your Information, Inc. ContractorEnter and validate position data into NFC EmpowHRValidate information in NFC Position Management System Online (PMSO)Validate information in NFC Information/Research Inquiry System (IRIS)Collaborate with HR to validate/input position management informationEnsures that correct and current position descriptions are uploaded to PMSOUpdates reports/spreadsheets pertaining to classification work received and workedIdentifies and resolves suspense inquiry (SINQ) errors that occurManage Electronic Official Personnel Folders (eOPF)Verify employment status using E-VerifyReview Drug Use Statement and Questionnaire to categorize for Security TeamProcess Tentative and Final Offer Letters for New Hires using USA StaffingConsult and answer questions for potential CandidatesConduct Entrance on Duty/Onboarding sessionsProcess New Hire forms including I-9s and Federal DocumentsEnter New Hire data into NFC EmpowerHR and DEA HireProcess various actions, Career Ladder Progressions, Change in Duty Stations, Reassignments, Reclassifications, Name Changes and othersHR Specialist Dec 2019 Mar 2020Pension Benefits Guaranty Corporation (PBGC) / Economic Systems Inc. ContractorProcessing personnel actions Within-Grades, Career Ladder Promotions, Probationary Notices, New Hires, Transfers, and Separations within FPPSManage Electronic Official Personnel Folders (eOPF)Manage New Employee Orientation for New Hires / Transfers in the WTTS/EODS systemCounsel employees on any Benefit Questions/ConcernsHR Specialist June 2019 Sep 2019Federal Emergency Management Association (FEMA) / R3 Government Solutions ContractorBuild, Create and Code new positions in EmpowHR SystemProcess New Hire Onboarding Actions/Payroll Documents using EmpowHR System to include: Transfers, Awards, Reassignments, Promotions, Conversions, Separations, Retirements and benefit actions to include: TSP, FEGLI, FEHBCalculate SCDs using FedHR NavigatorProcess Pay Actions like WGIs, Money AwardsObtain and transmit SF-75 and Leave DataCreate packets for New Hires and certify I-9s and Appointment AffidavitsAssist with Orientation by answering questions, reviewing Benefit Forms for accuracy and collectionPerform quality review to ensure the accuracy of all Personnel Actions, Awards and New Hires are processed based on the OPM Guide to Processing Personnel Actions (GPPA)Process retro-active and corrections in accordance with the GPPAMaintain, scan and upload documents to Electronic Official Personnel Folder (eOPF)OHR Call Center Representative Nov 2018 June 2019U.S. Patent and Trade Office (USPTO) / Prairie Quest Corporation ContractorServes as the first point of contact for external/internal customers by providing assistance with general Human Resources inquiries and tasks through in-office interaction, email or phone call inquiryGather statistical data and provide during monthly meetings utilizing an automated system (Enterprise Call Center ECC)Quickly analyze the nature of all HR inquiries to determine if it must be referred to a different department or escalated to a Human Resources specialistMaintain knowledge management database and SharePoint with up-to-date informationInform upper management immediately of any discrepancies, in regards to; customer inquiries and/or suspicious activityResponsible for keeping internal and external customers informed on HR updates via emails and phone correspondencePerform all necessary functions to promote adept operations, warranting customer satisfaction and prompt issue resolutionDeliver written communication to keep management abreast of operational issuesReview workload mailboxes and queues using ECC automation tools and provide reporting upon requestPrepare weekly, biweekly, monthly and quarterly reporting as necessary to management.Perform analysis of personnel actions, payroll and benefits processing using internal systems such as National Finance Center NFC, NFC Reporting Center and PALMReview job descriptions to assist with customer job posting inquiries such as job requirements, qualifications and navigation of websites such as USAJOBS, Monster, Indeed and other recruiting servicesEnsure that employees have access to the needed tools and up-to-date information about employee benefits/payroll announcementsPerform quality control for incoming career detail applications, benefits election forms, personnel documents and payroll forms that are received in-office, by mail or by faxUse HRConnect to process and review FEHB, FEGLI and TSP FormsReset Passwords in WebTAPromote the use of employee self-service options to internal and external USPTO employees such as Employee Personnel Page MyEPP, HRConnect, Electronic Official Personnel Folder eOPF and USPTO Intranet. Provide navigational assistance while on the phone and in-personHR Specialist Sept 2018 Oct 2018U.S. Holocaust Museum (USHMM) / YRCI ContractorAssisted with preparation for eventual electronic Official Personnel Folders (eOPF) conversionUpdated Federal Personnel Payroll System (FPPS) with required personnel information that may range from Bargaining Unit Status (BUS) codes to veterans status and many other similar fieldsUpdated all affected screens, make print outs of changes as it impacts OPM required forms and pass along information to Client HR Specialist(s) for review/audit and sign off.Served as expert resources and authority on coding and processing personnel and payroll actions using National Finance Center (NFC)Coded, reviewed and processed all personnel and payroll (FEHB, FEGLI, TSP) actions using the appropriate Federal and agency policy guidanceEnsured timeliness, accuracy, quality control, and follow-up procedures while verifying entries of data into personnel systemsSupported, assisted, and back-up other Personnel/Payroll HR Specialists and HR Assistants as required by absences, workload imbalances, and other extenuating circumstancesCoordinated with customers internal and external to the Agency on a daily basis regarding any payroll/personnel/benefits issue that needs to be resolved and maintained processing files and recordsJr. Benefits Specialist Feb 2018 Aug 2018Health and Human Services (HHS) / YRCI ContractorAdministered FEHB, FEGLI and TSP benefits; Certified Designation of Beneficiary formsConducted separation benefits counselingMaintained hard copy files, scanned and uploaded into the appropriate systemsAnalyzed and responded to questions from employees about their Federal Employee benefits and advised new, current and separating employees about their benefitsCertified correctly all official forms submitted by new, current and separating employees that establish elections or changes to their Federal Health and Life insurance and TSP benefitsProcessed employee benefits and payroll forms and entered appropriate data into the Human Resources Information System (HRIS) database Capital HR (CAPHR)HR Assistant June 2015 Feb 2018Securities and Exchange Commission (SEC) YRCI / KnowledgeBank ContractorProvide benefits counseling to employees on FEHB, FEGLI, TSP, Beneficiary Forms, FERS, Unpaid Compensation, FEDVIP, FLTCIP, and FSAProcess benefits enrollment forms using Workforce Transformation Tracking System (WTTS) and FPPSReview Standard Form (SF) 2809 to ensure appropriate fields are complete, identify discrepancies, and set the effective dateVerify and calculate Service Computation Dates (SCD) for leave, retirement, and TSPCalculate and process military depositsCheck and manage intake, enter tickets, review inquiries, respond to assigned tickets, categorize general inquires, and escalate to Tier 2 for askHR PortalIdentify employees with prior Federal serviceRequest OPF from Federal Records Center RepresentativeEnsure timeliness, accuracy, quality control, and follow-up procedures while verifying entries of data into FPPSRecord, track, research, and respond to written and telephonic requests for payroll and personnel informationMaintain Tickler Files sorted by personnel actions, payroll actions, effective dates, and OrganizationEstablish internal controls to ensure compliance with Federal regulations, SEC policies and procedures, and for audit purposesReview all SF-50s for accuracy prior to distribution and signatureProvide tracking status reports each pay period on actions, errors, and any outstanding issues or problems that need to be resolved with the FPPS databaseActively monitor the payroll and personnel reports to ensure that no employee is paid inappropriately due to processing action errorsPerform separation benefits counseling to include: FEHB, FEGLI, TSP, FSA, FLTCIP, FEDVIP, and retirementSupport, assist, and back-up other HR Assistants as required by absences, workload imbalances, and other extenuating circumstancesHR Assistant July 2014 July 2015Administrative Office of the U.S. Courts (AOUSC) / STG International Inc. ContractorAssisted in the administration of HR processing and policy complianceProcessed personnel and payroll actions and forms both manually and electronically including Entrance-on-Duty (EOD) forms, change in name, address, W-2 information, promotions, re-assignments, terminations, change in tenures, SCD, and Not-To-Exceeds (NTE) in accordance with applicable OPM and Agency laws, rules, and regulationsCalculated SCDs and computed Lump Sum LeavePulled NTE reports for terminations and promotionsReviewed employee OPFs for service credits, calculations, and benefits dataCoded, reviewed, and processed personnel and payroll actions for employees appointed under both Competitive and Excepted service appointmentsCoded, reviewed, and processed all terminations, separations, and resignations using internal HR Management Information Systems (HRMIS)Completed and reviewed a variety of benefits including TSP, FEHB, and FEGLIResponded to correspondence regarding payroll and personnel information in a timely mannerMaintained an accordion date file sorted by pay period; reviewed for reconciliation of errors each day and pay periodReviewed completed SF-50s for accuracy and made appropriate correctionsEnsured corrections and disbursements were made in a timely manner; audited disbursementsProcessed benefits corrections for employees who were terminated or separated from the AgencyHR Assistant (Volunteer) Oct 2013 Dec 2013Mount Vernon Lee Enterprises (MVLE)Created and maintained personnel files including Employee Relations (ER) and medicalSupported office administration by performing tasks including filing, mailings, typing correspondence, and preparing reportsPrepared 200 Open Enrollment Benefits packages and assisted with In-Service TrainingHR Assistant Aug 2011 Sept 2011ServiceSource Inc. / Kelly Services TemporaryAssisted in the recruitment process by tracking position requisitions, coordinating reference checks and drug testing, conducting phone screenings, arranging interviews, preparing new hire packets, and maintaining applicant flow logsCoordinated completion of all on-boarding and integration materials for new hiresCreated and maintained personnel filesHR Assistant Dec 2008 July 2011U.S. Postal Service (USPS) and U.S. Airforce (USAF) / Economic Systems Inc.Reviewed OPFs and identified Federal Erroneous Retirement Coverage Corrections Act (FERCCA) errors for USPS, USDA-FS, and USAFUsed Federal Retirement Benefits (FRB) and Federal Human Resources (FHR) Web to analyze and assemble data in determining FERCCA eligibility and computing comparison retirement plans, TSP, Social Security, and other benefitsProvided HR support services for FRB and FHR Web while maintaining files and recordsPrepared Retirement Summary Information packages for Federal employees and retireesUsed QuickBooks to generate estimates and invoices, followed-up on payments, and processed credit card paymentsReset passwords and transferred employee files using FRB WebAdministered and maintained membership of National Active and Retired Federal Employees (NARFE) subscription service of Seminar Suite of tools using Automated Combinatorial Testing (ACT) SoftwareHR Assistant Sept 2008 Nov 2008Computer Science Corporation (CSC) Ashburn, VAProcessed annual benefits enrollment for 55,000 employeesAnswered telephones, responded to HR-related customer questions, and forwarded calls to appropriate Level 2 HR personnelRecorded calls in account history record system with results of the inquiry; initiated required confirmationProcessed customer requests by sending faxes, returning telephone messages, sending mail documents, and using other related communication alternativesHandled system password resets including Annual Enrollment and Global PassPerformed querying through the Systems, Applications, and Products (SAP) HR database to pull customer dataWorked with Ticketing Software R11 to create and update problem tickets; ensured resolution in a timely mannerHR Assistant (Part-time) July 2008 Sept 2008DeVry UniversityAssisted recruitment process by reviewing resumes for open positions; arranged pre-employment tests, background screens, and sent new hire packetsObtained, completed, and submitted customer bi-weekly timesheetsAssisted in the coordination of special projects to include: benefits open enrollment, training initiatives, and employee appreciation eventsSupported office administration by performing tasks to include: filing, mailings, typing correspondence, preparing reports, and maintaining bulletin boards and other communication devicesCorporate Payroll Specialist Oct 2007 Mar 2008ONSITE3Processed and entered new hires and employee-related forms including salary reviews, performance appraisals, transfers, terminations, and personnel changesCollected and processed paperwork for employee status changes to include: new hires, rehires, salary changes, promotions, and other payroll qualifying eventsAssisted with processing of on-boarding and exiting employees; maintained records, performed data entry, and filed documentsEntered manual payment, payroll discrepancies, and bills into the Special Payroll Processing System (SPPS) and tracked the disbursementsProvided weekly security access reports to Information Technology (IT) managersArranged travel for headquarters employeesProvided team members and authorized external sources with employment verifications, salary history, wage garnishments, and benefits eligibility informationEmployee Services Representative Jan 2007 Oct 2007EMCOR Facilities ServicesServed as a primary contact for 26,000 employees on benefits and payroll for union, non-union, government, and contract workforce in 12,600 sites and 140 officesEDUCATIONMA, HR Development, Marymount University, Arlington, VABA, Business Communications, Mary Baldwin College, Staunton, VASKILLSProficient in Microsoft OfficePeopleSoftCTLRPEGAS JD Edwards Payroll (Oracle)Ceridian Source-HRUltiproStromberg Automatic Data Processing (ADP) Screeningand Selection ServicesCeridian Recruiting SolutionsFRB and FHR SoftwareHRMISWebTAECCeOPFGPPSFedHR NavigatorEmpowHR SystemWTTSUSA Staffing 2.0SPPSFPPSNFCHRConnectAttachmate |
