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Click here or scroll down to respond to this candidateCandidate's Name
Fort Worth, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced & skilled professional seeking customer-service/admin position. Open to work in a variety of available positions due to skill set transferability. Authorized to work in the US for any employerWork ExperienceGeneral LaborerRex Staffing-Fort Worth, TXJuly 2024 to Present Processing and packing orders Picking and replenishing Unloading, processing and cycle countingWarehouse AssociateWalgreens micro-fulfillment Center-Northlake, TXOctober 2023 to December 2023 Receiving Scanning Picking/packing Auditing and shipping Rx to cst Tracts inbound/outbound items via RF scan ensuring accountability of inventory CSR - Customer Service RepresentativeMacy's Credit and Customer-Fort Worth, TXOctober 2021 to August 2023 Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics Help customers shop for perfect product/service or even problem-solving when something doesnt go as planned Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alikeCashier/Customer ServiceRoss Dress For Less-Fort Worth, TXApril 2021 to September 2021 Manage various methods of payments at POS Multi-tasking Fitting room Stock room Customer serviceCashierWalmart-Fort Worth, TX2015 to 2016 Provided customer service, Cash register experience Stocked and zoned assigned departmentsFlex Team MemberMacy's Hulen Mall-Fort Worth, TX2013 to 2015 Up-sold, mark-ups/mark-downs, signage, inventory Marketed and visually merchandised Rotated and maintained inventoryTeam Lead/SupervisorLuby's Cafeteria-Fort Worth, TX2013 to 2014 Supervised and coordinated with service team to maintain efficient operation of the dining floor while simultaneously working to meet customer needs as a server Assisted BOH team with light meal prep as needed Trained, coached, supervised and motivated team members Ensured team ability to adhere to restaurant policies and procedures regarding customer service and safety practices Performed additional tasks for manager/owner as needed Lead Shrink Control AssociateBurlington Coat Factory-Fort Worth, TX2009 to 2011 Continuously patrolled premises to secure patrons and property Monitored hotspot areas where security coverage is limited Indirectly pursued shoplifters and notified management/law enforcement Periodically worked in plain clothes to deter theft Ensured associated adhered to company policies and procedures Trained, supervised, coached and motivated shrink control associates Administration AssistantRemington College-Fort Worth, TXAugust 2005 to March 2007 Organized files, drafted messages, answered phones, scheduled appointments Provided support-staff assistance Greeted, directed and answered customer inquiries Assembly Line WorkerMATTEL INC. / FISHER-PRICE-Fort Worth, TXFebruary 2004 to March 2005 Assembly Pulling orders Packing orders Standing, bending, reaching, lifting for long periods of time Assembly Line WorkerMotorola Solutions-Fort Worth, TXMarch 2003 to September 2004 Assembly line Packing Pulling ordersEducationMedical Diagnostic SonographyTarrant County College - Fort Worth, TXSeptember 2019 to PresentAssociate in Digital Graphic ArtsRemington College - Fort Worth, TX2005 to 2007Green B. Trimble Tech H.S. - Fort Worth, TX1999 to 2003Skills Type 45 wpm MS Office Word, Excel, Publish, PowerPoint, Outlook Office machine literacy with computers, copiers, printers, scanners Photoshop, DreamWeaver, Freehand10, HTML/XHTML, Adobe InDesign, and Adobe Illustrator Excellent written and verbal correspondence Experience using copiers, printers, scanners, calculators and fax machines Experience with Microsoft Office: Word, Excel, Outlook, Publisher, and Chrome, FireFox and Internet Explorer Quality Control Food Service English Adobe Creative Suite Graphic Design Web Design Quality Inspection Branding Illustration Typography Layout Design Writing skills Customer service Windows Computer skills Driving Organizational skills Customer service Microsoft Office Microsoft Word Sales Computer skills Communication skills Data entry Upselling POS Fraud prevention and detection Cash handling Warehouse experience Cash register Stocking Adobe Illustrator Adobe Photoshop Adobe InDesignCertifications and LicensesPallet Jack Certification |
