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Title Costumer Service Quality Assurance
Target Location US-TX-Dallas
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Phone Available with paid plan
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SUMMARYProven leader with experience in retail environments focused on sales and costumer service. Highly knowledgeable about different types of meats and cuts, as well as processing variations such as organic and grass-fed beef. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.EXPERIENCEMeat and Seafood Manager, 03/2014  06/2023Kroger co - Plano, TXDirect and manage all functions and activities of the Meat & Seafood Department, including planning, ordering, preparing cuttingProvide department associates with proper training and supervision and help to create a positive work environment in the departmentManage the inventory and ordering, enforcing and following department practices regarding the receiving, stocking and unloading and breaking down of product to ensure freshness and qualityHelp manage labor costs and reduce losses due to shrink and damageFollow proper cleaning and sanitation procedures, operating equipment in a safe and focused manner while tracking date and rotation of products and completing all necessary reportsSupervised all phases meat cutting, processing, packaging and storing.Coached team members on equipment safety, food handling and merchandising techniques.Packed display case with meat and poultry products, checking price tags for accuracy.Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.Guided and supported 40 staff members to consistently achieve team and personal goals.Identified appropriate solutions to minimize issues and quickly solve problems.Quality AssociateHello Fresh Dec 2023Developed and implemented quality control processes to improveProduct reliabilityMonitored production activities for conformance with establishedStandardsConducted training sessions for employees on quality assuranceProcedures and methodsReviewed test results, inspected finished products, and monitoredEstablished metrics to measure the effectiveness of existing qualityControl systemsEnsured that all safety regulations were followed in accordance withCompany policiesCoordinated closely with cross-functional teams to ensure timelyDelivery of goodsMade suggestions with regard to procedures, standards equipmentTo facilitate work and maintain product qualitySupported department of 9 by distributing assignments, providingTechnical instruction and answering personnel questions.EDUCATION AND TRAININGUniversidad InterAmericana Del Norte - San Luis Potosi, Dallas, TX,Associate Degree In Hospitality and Business AdministrationACCOMPLISHMENTSCompleted two hundred hours of translating training working for Mexican Social Security servicesCompleted over one hundred hours of sales trainingThree years as Clinical Specialist and Dermatology. Held a Licensed vocational nurse (LVN) license.Three years of service technician for Direct Tv MexicoCONTACTAddress: Dallas, TX 75154Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSMicrosoft Office SuitesFood HandlingDetail OrientedCustomer Service Experience (10+ years)Conflict ResolutionTime ManagementLeadership (Management)Sales LeadershipDecision MakingHealth and Safety ProceduresStaff Coaching and TrainingTeam Building and MotivationSuperior Work EthicLANGUAGESSpanish(Native )English (Fluent)

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