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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:To secure a challenging and responsible career opportunity where I can utilize my skills and experience to contribute to the success of a company. Highly motivated and detail-oriented professional experience. Proven track record of increasing efficiency and reducing discrepancies. Skilled in multitasking, communication, and problem-solving.Work Experience:Billing Specialist - All American Home Care Agency Inc., New York, NY - August 2018 - Present- Manage billing and claims department, including inputting spreadsheets and reports, issuing bills, and reviewing A/R reports.- Ensure timely mailing and emailing of invoices and follow up on past due invoices and delinquent accounts.- Reconcile credit card payments and cash/checks deposited in bank.- Collect, post, and manage account payments, and prepare and submit claims forms to insurance companies.- Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.Paralegal/Legal Assistant -Greenstein & Milbauer, New York, NY - January 2013   January 2016- Provided exceptional customer service to the clients via answer phone calls, emails and in-person.
- Scheduled appointments, prepared schedules for attorneys, and maintained calendars.- Assisted in responding to discovery requests and preparing documents for production, and researched claim and litigation information.- Handled claims, filed casework at the courthouse, and researched and analyzed claim and litigation.- Resolved guest complaints and concerns in a professional and courteous manner.Front Desk Supervisor / Auditor La Quinta Inn, Fort Myers, FL- June 2009   November 2012- Provided superior customer service. Greet guests, handle check-ins and check -out, room assignments, and guest services.- Resolve any guest complaints and issues promptly. Review and balance daily revenue.- Conduct night audit procedures ensuring and completeness of daily transactions and guest accounts.
- Process guest payments, including credit cards and cash handling.
- Supervised and trained a team of 10 front desk agents to achieve exceptional customer service standards.Skills:- Fluency in Spanish. Microsoft Office, Excel, Word, WordPerfect, PowerPoint, QuickBooks, DocuWare.- Medical billing and coding (ICD-10, Billing insurance coding, E-Paces, E-Courts, PC Law, NYSCEF, E-billing.- My Ability, Billing systems and Software Processing, Medical claim, Cash handling & Credit cards.- Organization, General merchandise, Inventory management, Hotel software, Guest relation.
- Strategic planning, Calendaring, Event Planning, Office Administration, Travel Arrangements, Data Entry.- Administration Support, Scheduling, Time Management, Expense Reports, Night Audit Procedures.Education:- BERGEN COMMUNITY COLLEGE, Paramus, NJ (2006-2008)- NORTH BERGEN HIGH SCHOOL, North Bergen, NJ (2003-2006)