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Click here or scroll down to respond to this candidateCandidate's Name
Converse, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryAstute Corporal Deputy skilled at fostering public safety through timely response and resolution of public and domestic disturbances. Exceptional communicator with skill for alleviating tension in high-pressure situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. SkillsEvidence IdentificationCivil and Criminal LawsCrime Investigation DiscoveryPublic Disturbance ResolutionRelationship Building and ManagementInterview TechniquesDe-Escalation TechniquesCrime PreventionStaff ManagementExperienceDEPUTY SHERIFF 06/2008 - 04/2023Bexar County Sheriff's Office - San Antonio, TXAssisted in the organization and implementation of community outreach programs to raise awareness about public safety.Trained new officers on proper patrol procedures and techniques. Investigated criminal activity such as assaults, burglaries, robberies, thefts. Gathered evidence from crime scenes to assist with investigations. Prepared detailed written reports documenting incident information and investigative activities. Patrolled assigned areas to detect suspicious activity and enforce laws and regulations. Utilized law enforcement databases to identify suspects or verify information related to investigations. Adhered to departmental policies and procedures while performing job duties. Interacted with citizens in a professional manner during routine patrols or while responding to calls for service. Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation. Attended meetings with local officials and representatives from community organizations concerning public safety initiatives.Developed relationships with members of the community through participation in various events or activities. Performed administrative tasks such as completing paperwork, filing documents. Participated in continuing education courses related to law enforcement practices. Monitored inmates at correctional facilities ensuring compliance with all rules and regulations. Collaborated with other agencies during multi-jurisdictional operations or investigations. Ensured that equipment was properly maintained and operational before each shift. Arrested and transported suspects or prisoners to jail or court to maintain custody. Drafted incident reports detailing criminal activity, civil proceedings and varied incidents. Collected and preserved evidence associated with crimes, supporting investigations Interviewed subjects, targets and witnesses for information verification and corroboration. Conducted preliminary or follow-up investigations of various crimes or other incidents to close open cases. Patrolled designated area to assist persons in trouble and render other public safety services. Responded to radio messages or telephone instructions to appear at scenes of disorder or crime. Prepared detailed documentation of felony-level property and violent crimes investigations. Gathered and recorded evidence and witness statements for over 100 cases. Regulated vehicle flow, at times of emergency or congestion to reduce accidents. Completed debriefings for arrested subjects to obtain information pertinent to investigations. Collected and recorded information pertaining to manner and cause of deaths to report to coroner. Wrote detailed arrest and accident reports.Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants. Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.Monitored and investigated suspicions persons and situations and unusual activities. Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors. Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.Partnered with team members to implement service initiatives and achieve team objectives. PLANNING AND STAFFING ANALYST 01/2002 - 09/2007J.P.Morgan Chase - San Antonio, TXDeveloped staffing plans and strategies for new projects and initiatives. Identified and evaluated staffing needs based on organizational objectives and budgets. Analyzed recruitment trends to identify areas of improvement in the hiring process. Conducted interviews with potential candidates to assess their qualifications and job fit. Maintained records of all employee information such as salary history, benefits eligibility. Researched industry best practices related to workforce planning and talent acquisition. Developed and implemented workforce analytics initiatives to measure employee performance and identify areas for improvement.Analyzed qualitative and quantitative data to identify opportunities for streamlining processes and improving efficiency within the workplace.Assessed staffing requirements by analyzing job descriptions, position specifications, and organizational structure. Created reports outlining key findings from workforce analytics projects and presenting recommendations for action. Identified gaps between existing skillsets of employees and those needed for new roles within the company's evolving business environment.Performed cost-benefit analyses related to various workforce initiatives such as relocation or downsizing efforts. Maintained accurate records of all workforce analytics activities for easy reference when needed. Participated in meetings with senior leaders to discuss progress made on various projects related to workforce analytics.Handled all schedule-related requests, including PTO, shift swaps and overtime. Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives. Collaborated with senior and department leaders to develop and implement workforce plans. Interviewed job applicants to obtain information on work history, education or job skills. Reviewed employment applications and job orders to match applicants with job requirements. Hired employees and processed hiring-related paperwork. Contacted job applicants to inform of application status. Searched for qualified job candidates using computer databases, media advertisements or employee referrals. Informed job applicants of duties and responsibilities, compensation and benefits. Scheduled or conducted new employee orientations.Conferred with management to develop or implement personnel policies or procedures. CUSTOMER CARE REPRESENTATIVE 05/2006 - 06/2007United Healthcare - San Antonio, TXAnswered customer inquiries over the phone and via email. Resolved customer complaints promptly and professionally. Provided accurate, valid, and complete information to customers. Built sustainable relationships of trust through open communication with customers. Maintained a detailed record of all customer interactions, transactions, comments, and complaints. Assisted customers in navigating through website features and functions to locate desired information or products. Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.Gathered customer feedback to suggest improvements for products and services. Ensured compliance with company policies regarding privacy laws and data protection regulations. Created monthly reports summarizing customer service activities including number of calls handled, resolution rate. Performed administrative duties such as filing paperwork, maintaining records, updating databases. Participated in team meetings to discuss strategies for improving customer satisfaction levels. Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.Adhered strictly to confidentiality guidelines when dealing with sensitive customer information. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.De-escalated customer issues with proven conflict mediation and problem-solving abilities. Kept customer and system account information accurate and current to support timely resolutions for concerns. Promptly responded to customer inquiries and resolved complaints to promote loyalty. Maintained high satisfaction score by consistently resolving first-call issues. Delivered customer support to high call load each shift. Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.Educated customers where applicable to alleviate need for future contact. Built sustainable relationships and trust with customer accounts through open and interactive communication. Provided feedback on customer service efficiency to deliver better support options. Followed up on emailed or web-submitted customer inquiries within standard response times. Supported customers to maintain positive relationships throughout and following sales processes. Coordinated with various company teams to offer and implement successful solutions to customer problems. Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.Processed customer account changes with proprietary software. Audited customer account information to identify issues and develop solutions. TRAINER 01/1997 - 09/20011800flowers.com - San Antonio, TXDesigned and developed training materials for new employees in the organization. Conducted onboarding sessions to orientate new staff members about company policies and procedures. Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions. Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications. Developed assessment tests to evaluate trainees' knowledge of course material. Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees. Facilitated group discussions between participants to promote active engagement in learning activities. Documented all training activities including attendance records, feedback forms, surveys. Adapted teaching methods according to the needs of individual learners or groups. Maintained up-to-date records of trainee progress and provided regular updates to management team. Recommended changes or improvements in existing training processes as needed. Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires. Resolved any issues raised by participants during the training session in a timely manner. Assisted with troubleshooting technical problems related to online platforms used for delivering instruction. Provided support for trainers in order to ensure successful delivery of courses. Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations. Provided constructive feedback and positive reinforcement to keep trainees motivated. Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.Managed learning experience consistent with company philosophy and company-wide strategies. Worked with subject matter experts to validate relevancy of content. CUSTOMER SERVICE REPRESENTATIVE 01/1997 - 09/2001 1800flower.com - San Antonio, TXAnswered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Maintained detailed records of customer interactions, transactions and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Developed strong relationships with customers by providing personalized assistance and support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.Asked probing questions to determine service needs and accurately input information into electronic systems. Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Assisted customers with making payments or establishing payment plans to bring accounts current. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Used proven techniques to de-escalate angry customers during telephone interactions. Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. Mentored new employees on procedures and policies to maximize team performance. SECTION LEADER 05/1996 - 05/2001Texas National Guard - San Antonio, TXConducted daily roll call to review patrol assignments and provide guidance to subordinate officers. Organized shift operations, including assigning tasks, evaluating performance, and providing feedback. Assisted in the coordination of production activities to ensure timely completion of tasks. Conducted regular performance reviews and provided feedback to employees to improve work quality. Developed strategies for improving efficiency, productivity, and cost-effectiveness in the section. Established daily goals and objectives for the section staff members. Led team meetings to discuss progress on projects and address any issues or concerns. Maintained accurate records of all activities performed by the section staff members. Monitored inventory levels and placed orders as needed to replenish supplies. Motivated employees to meet organizational goals through positive reinforcement techniques. Organized training sessions for new employees in order to ensure they are properly trained on all procedures related to their job roles.Participated in problem solving initiatives with other departments when needed. Provided guidance and instruction to employees regarding their duties and responsibilities. Reviewed data from various reports such as machine downtime logs, scrap rates., and took corrective action where necessary.Scheduled employee shifts based on production requirements. Supervised operations within the section ensuring that all tasks were completed accurately and on time. Utilized advanced troubleshooting techniques when dealing with complex problems or equipment malfunctions. Managed inventory to keep adequate supplies on hand for current and anticipated demand. Established work priorities and managed smooth transition of work between different teams. Maintained section records and logs with daily activity and incident information. Monitored performance and recommended strategies to increase output and overall quality. ACTIVE DUTY CAVALRY SCOUT 05/1992 - 03/1996United States Armed Forces - Killeen, TXPerformed reconnaissance operations, conducted mounted and dismounted patrols, and collected intelligence information.Maintained situational awareness of the battlefield while providing security for convoy operations. Operated communications equipment to maintain contact with higher headquarters. Provided detailed reports of enemy activity in assigned area of operations. Observed and reported changes in terrain, enemy dispositions, and other relevant information. Participated in training exercises to develop proficiency in tactics, techniques, procedures, and crew drills. Maintained accountability of sensitive items within the unit's inventory system. Supervised subordinates throughout the duration of missions to ensure safety protocols were followed. Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.Documented reports outlining observed activities and presented reports to superiors. Education and TrainingNortheast Lakeview College - Universal City, TX Associate of Arts Psychology, 2024Bexar County Training Academy - Bexar County Sheriff Academy State Negotiator Certification Law Enforcement, 09/2021San Antonio College - San Antonio, TX Peace Officer Certification Law Enforcement, 03/2010University of Incarnate Word - San Antonio, TX Organization certification Psychology of Organization And Developement, 2006Activities and HonorsReading to learn more about life and the people who make up our world. I have continued to take college courses to learn as much as possible about Business and Psychology. I am working my way towards a future Doctorate in Child Psychology.AccomplishmentsMy last job I was in a supervisor role of Corporal, where I helped bridge the gap towards leadership. I am a Federal certified "Finger Print "examiner, and a certified "Negotiator" as a Peace Officer in the State of Texas. CertificationsFingerprint certified.Negotiator certified.Peace Officer in the Texas.ReferencesReferences available upon request. |
